Triptots Avis 76

If was all good till it cam to collection of the chair. Apparently unbeknown to me I booked to return the chair to a DPD point. I thought I had booked for it to be collected collected. It never stated what I had actually booked in the confirmation email.!!!??? (On the return label it also said pick up). So now I have to haul this huge box to the post office!

Very efficient service from day one. However, we received a car seat with a faulty leg, which was not problematic because with the Isofix system.

No one got back to me I emailed you to cancel but no reply just took money

Seat turned up on time, clean and in very good condition.

However I was unable to contact anyone via the phone when i had questions.

Easy, convenient, fast delivery and simple return, great stuff

The item was unusable as it smelt really strongly and awfully of body odour. I was not willing to to put my child in it to sleep so we had to come back from our trip early. I reached out via email and web chat to rectify this issue and have been ignored.

Got a car seat as good as new. Reached on time and as promised.

I payed and I did't receive the stroller due to vector issues. They canceled the delivery for 2 consecurive days saying that the was no one (reception h24). I wrote several mails to require a refund but I did't receive any answer.

1. Didn’t even deliver the bed
2. Didn’t acknowledge the bed wasn’t delivered
3. Continued sending automated emails asking how the trip was
4. Didn’t reply to my calls or emails
5. Still haven’t given me a refund

I ordered a child car seat with ISOFix fixings, however an inferior car seat was delivered.

Great to have a cot delivered and collected.

Delivered the wrong chair (ordered IsoFix model, they sent a non-IsoFix), didn’t answer emails or return missed calls about the error

Great Customer Service from the beginning till the very last minute.

The car seats were delivered and picked up, which made it all much easier.
I would definitely recommend it and use it again.

Asked for a car seat when we were visiting the UK, got a crib instead and had to pay twice as much to arrange another car seat last minute when we landed at the airport - nobody responded to my email and still got charged

The process worked well for ordering and delivery - a child car seat in good condition was delivered as promised. It would have been helpful to have a user manual or web link to one - neither was provided. The process for returning the car seat worked well - as instructed, I packed it in the large box it was delivered in and took it to a local DPD pick up point, a local post office. My only concern was that the box had been used several times and was in danger of falling apart.

Delivered on time, quality products, easy to return. Will order again

Ordered a travel pram for my holiday. I ordered it for the Friday, for an early departure on Monday morning. The pram didn’t arrive on Friday or Saturday and when I contacted Trip Tots for an update or some help with the matter, I had zero response, until the Monday when I was already on holidays. They have offered me a full refund and collected the pram.

I had previously used this company and the product arrived on time and was in excellent condition. However, this left me without a travel pram for my 2 year old.