LiveMoor Avis 317

This is an updated review. LiveMoor did correct their original poor service following contact and have delivered my item. I do understand that they have experienced an unexpected rise in demand for their products which they could not cope with, so everything suffered, including their customer communication. However, I do know that they are putting things in place to correct this. Give them a chance is probably the message here.

Ordered 25 kilo's of high quality beeswax, it arrived on time and in excellent condition. I am very pleased with my order and I received excellent communication as well I will definitely return.

Used Livemoor for a long time for candle wax. Slightly more expensive than direct from manufacturer but delivery service 10 times better. Realise they have had some issues recently which have been acknowledged and are being remedied. The overall review rating simply does not reflect how long this company has been providing excellent service with 5 star reviews.

Never sent my order luckily PayPal reimbursed me

We have used Livemoor for over 5 years and everything always turns up next day and without any hassle, often bailing us out at short notice with items that help us keep our production runs going. The main items we buy are waxes and citric acid.

Always great quality, speedy delivery and emails which keep you informed that is on the way.

Ordered a Miracle-gro product via Amazon and delivery was expected on a Friday.
Waited in all day - no sign.
Emailed Company and rang but no reply.
Delivery was 2 x days later. ( they are not available weekends ).
Eventually got a reply 5 x days later
apologising.
NOT A COMPANY THAT IS FIT FOR PURPOSE!!!.

After my post on March the 20th.
Today they had the audacity to send me an email informing me that the product is now in stock.
Beggars to belief this company. No sorry or explanation.
Obviously they work with online orders via the likes of Amazon. If you order directly dont hold your breath. They won't see my orders anymore.

Bought a couple of bird boxes but never turned up, they didn't even have the courtesy to reply to my 3 emails asking when they will be delivered. Thankfully I used PP to pay for them so I will be refunded,l

We ordered 5 tins of culprinol and still not received. Tried to contact the company by email and left voice message but no response. The tracking number says item is in transit but no delivery and no communication. Please avoid, trying to get a refund.

No communication, avoid
I placed an order (No. 180368) on 29th March 2026 for 3 × Vanish Oxi Action Upholstery and Carpet Cleaner, and £27.41 was taken from my account immediately. The delivery option selected was Tracked 48, yet I have received no dispatch confirmation or any update on my order.
Since placing the order, I have sent two emails and left a voicemail, but have received no response whatsoever. The complete lack of communication is unacceptable, especially after taking payment.
At this point, I have no confidence that my order is being processed. If I do not receive an update or dispatch confirmation immediately, I will be seeking a full refund.
Based on my experience, I would strongly advise others to avoid.

Website advertises 48 hr delivery. One of 4 items delivered 4 days later. No response to my email sent enquiring about the missing items. 2 of the 3 outstanding items arrived a further 3 days later again. One is still outstanding, now 10 days after placing the order - DPD tracking says that they have not received it. Yet a further email from me has not been responded to. Tried calling - it goes to voicemail.

In summary there is a non-existent customer service. I would not purchase from this company again.

Item not delivered, no customer service communication. Had to raise a bank dispute to get my money back.

Order placed on 3rd March with 48hr DPD delivery. As of 18th March, no delivery and do not respond to telephone calls, emails or even Social Media.

Appalling lack of communication and decent customer service.

I’m waiting on a refund for an item that was returned to them via Royal Mail. Tracking shows it was delivered to them on 9th March. They ignore all emails and phone calls - these only go to answerphone. I would never buy from them again. I will now have to raise the issue with my bank.

Bought an item. Advised their may be a slight delay and then no replies to any emails for 3 weeks so far. Going to contact the bank

I would be very wary of using this company. I ordered up a Miracle Gro Rotary lawn seed spreader which duly arrived. On the good side it was competitively priced how ever I decided the drop seed spreader would be better for my size of lawn. Despite e-mails and voice messages to customer service requesting a returns number I have heard nothing. Very poor service

No response from numerous emails, voice messages and automated messages, goods should have been shipped a week ago and still nothing. very disappointed.

Placed an order for Curprinol Anti slip decking stain that was, in fairness delivered in good time. However it was not delivered in good condition, there was no paint left in the tin, it was all in the bag and box that the tin was packaged in. I have now emailed 3 times and left a voicemail and not yet had a response. I wouldn't be annoyed too much had I had a response and the item replaced, but the level of customer service is poor - which is a real shame

Absolute joke of a company, I do not recommend using. Ordered 3 cans of Cuprinol Decking oil in Natural Oak. Ordered on the Friday and received my order on the Monday so can not complain about that. However the items colour of 1 of the oils was wrong and 2 of the cans were completely battered as packaging was very poor.

I tried calling the company but nobody every answers. Nobody has ever returned my calls after leaving a message. I emailed them asking to be contacted and have received no response. Companies like this should go bust as they do not care about customers or even completing an order correctly.

They took my money immediately, yet now a month later I have received nothing, and they do not answer the phone nor reply to emails.