Loadedchocolates Avis 

Order never arrived, no updates from seller, no response to messages and no apology for terrible non-existent service!
Had to get money back through the bank. I would avoid this seller.

The worst customer service . I ordered some bars a while back and after a couple of weeks had not had any update , sent numerous emails , contacted via social media etc and was just ignored , 3 weeks later the bars turned up . The bars were nice so I thought I’d order some more and despite it saying shipped in 7 days , I’m still waiting , again all emails are ignored . I will not be ordering again . I have now seen several reviews sharing the same concerns so if you want anything by a specific date / for a present etc do not place an order

If I could give this company zero stars, I would.

I’ve previously purchased through TikTok without any issues, so I felt confident placing an order for the “Loaded Easter” products being promoted. These were only available via her website for preorder, which I used to place my order.

Each egg was priced at £35, with a 20% early bird discount applied. This was a significant purchase, which makes the outcome even more disappointing.

On 30th March, I received a parcel containing only two Easter eggs instead of the four I ordered. One item was not labelled, and the other was labelled as a “millionaire’s” egg. However, this was incorrectly labelled, as it contained a spread filling similar to a Kinder Bueno-style filling rather than what was advertised. Neither of the items matched what I originally ordered, indicating a clear mix-up with both the order and labelling.

I immediately contacted customer support using the email address provided on the website and my invoice. Over the following days, I sent four emails as Easter was approaching and I was concerned about receiving the correct items in time. I received no response.

I also attempted to contact Leah via TikTok, as she was actively hosting live sessions. During one live, she openly stated that she does not check emails and that there is a “glitch” on TikTok where she cannot see messages unless she follows the person. She then followed me and asked me to resend my message with the issue and order number, assuring me she would respond the next day.

Unfortunately, she did not read or respond to my message.

The lack of after-sales support has been extremely poor. There has been no meaningful communication, no attempt to resolve the issue, and no accountability despite multiple contact attempts across different channels.

Despite making every effort to resolve this directly, I received no support or communication. I was therefore left with no choice but to raise a chargeback through my bank.

Leah is now contesting the chargeback on the basis that a parcel was delivered. At no point have I claimed that I did not receive a parcel. My issue is that the order was incomplete and incorrect, as I received two out of four items, and neither of those matched what I originally ordered.

The goods received were not as described. I certainly will not be purchasing from Leah again.

I hate leaving bad reviews for small businesses but i’ve honestly been left with no choice. I ordered her giant, millionaires easter egg and what I received looked absolutely nothing like what was advertised. They aren’t cheap at £28 and I expect to receive something that looks even vaguely like what was advertised for that price. Barely any biscuit whatsoever it cannot be called a millionaires egg

I’ve purchased many things from Leah who runs loaded chocolate over the last couple of years. Her creations are fab & they’ve mostly been fine. But unfortunately I will not be purchasing anything else going forward after this recent experience.
I preordered 2 Easter eggs on the 8th & 9th of feb which were due to be dispatched the latter end of March.
I checked with Leah before I ordered if she could ensure I received them by a specific date as I’m going away for Easter. She assured me if I put it in the notes that it would be fine. I even messaged her after I placed the orders to get her to confirm the notes and she said all okay and she’d made a note of the dates.
It got to a week before and I messaged just to check All was okay and ask when they’d be dispatched. I received a message saying there would be a TikTok live on the Sunday and they’d be dispatched on a 2 day postal service on the Monday. Going by this, I’d get them by Thursday 26th which was what I requested. I messaged on the live to tell Leah I’d messaged her and she acknowledged me and assured me all was okay and she’d message me back after the live.
She didn’t message me, she didn’t even open my messages.
Monday came, I had notification to say one egg had been packed but not the other. I messaged again and asked her to please confirm if it’s going to arrive in time or i’d need to get my daughter something else. Bare in mind, these are £30 eggs, they’re a special treat.
She has since ignored all my messages.
I got a notification yesterday to say a label was created. EVRI haven’t even received the egg yet and going by the tracking, I won’t receive either in time and we go away Friday morning. It’s not like I left it till last minute and I did leave notes and follow up with her.
She’s clearly been busy and I do appreciate that, but don’t make promises you can’t keep. I’d never have ordered if I knew this was going to happen. Now my daughter’s egg will not be here nor mine. It would appear all is fine when going well, but as soon as there’s errors or mistakes, Leah totally ignores you. This is a very very poor way to run your business and it would seem she does this a lot. I’m not happy at all and I have no idea what’s going to happen when the delivery is eventually attempted as nobody will be here. Waste of £60 and not even so much as an apology.

Absolutely love Leah’s chocolate. The Oh Honey bar is the best I have ever tasted! Highly recommend.

Now my second order from LC.
Let’s start with my first order. I received LAMINATE FLOORING samples instead of a chocolate bar. For a company that claims all orders are packed and distributed from Wakering, Essex tell me why my ‘order’ came from Rainham (the other side of Essex).
She told me to remove my 1 star review from TikTok because it reflects badly on her company and then issued a refund. When asked about actually receiving an item from HER unit I got ignored.

Now onto my second order. Payment was taken 26/01/26. And I am still waiting for my order 06/02/26.
From her TikTok comments it looks as though she has filtered them. When you click on the video it says ‘24 comments’ and yet when you click on the comments there are only 6. And a couple of those are about missing orders from the same date I ordered.
Clearly something fishy going on here.
I will never be returning again.
Completely unacceptable and I don’t understand how she has such a big following when she can not even carry out the simplest orders and customers receive sample flooring instead of chocolate. Disgusting.

I placed a pre-order on 1st November. It was shipped on 14th November. The company posted on TikTok that some orders, mine included, were picked up by the wrong courier, so it would be delayed. They didn't contact me directly to tell me this. On 1st December I emailed about not receiving my order. On another video I saw that other customers were having the same issue and the owner told them to message via TikTok. I did this on 5th December and received no reply, so on 12th December I made a claim through my bank for a refund. Later that day, I received a TikTok message from loaded chocolates saying that they said would ship a replacement. I didn’t hear anything regarding shipment and hadn't received anything so assumed that the bank would refund me. On 1st January (3 weeks after I made the dispute) I received a message from my bank saying that loaded chocolates had disputed my claim. I contacted loaded chocolates again to be told that they hadn't disputed anything and that they hadn't seen the claim. It was adamant that the owner wasn't expecting to be challenged and wanted my money for products I hadn't received. I messaged them proof from my bank of the dispute by themselves, only to be told again that they didn't dispute it and, I will be getting my money back.

I fully understand taking a break over Christmas but, choosing to ignore customers and not get the issue sorted before Christmas (they had 6 weeks from when the order was shipped to Christmas) is appauling. When I did receive replies from the owner she came across as very rude, unprofessional, reluctant to take any responsibility for any mistakes made and offered no apology for the delays, long response times and not receiving the order. It is evident that the company significantly requires customer service training. Avoid at all costs.

First experience with this company was through tik tok shop. I ordered an andvent calendar from them as I love to support small businesses, everything was all good, shipped quickly and then the package arrived however when it did it was just an empty box... Trying to ger in touch with the company is impossible I tried email, direct message and tik tok shop message and still am yet to receive a reply. Eventually i got a refund after going through tik tok themselves. My next problem is ongoing, I should have learnt from this experience however i decided to give the benefit of the doubt and reordered from their website November 20th, there was no order update until December 3rd when it was said the product was shipped, now that's the first problem as now my advent calendar was going to be late. As i'm writing this it is Dec 18th I still have not received my calendar, I have not received a message reply regarding this order and my tracking update hasn't updated since Dec 3rd. I would recommend avoiding this company completely as on 2 separate occasions I have been led to believe they are just a scam!

Order from here a lot and it’s great

I ordered the Harry Potter box as she packed on the live and advised it would be shipped the next day. After 7 days the parcel had still not been shipped - I sent a number of emails, social media messages, comments and she just ignored me. I went on her live and mentioned it and I was told ‘today is about launching Halloween, we’re not talking about shipping issues’. Which seemed quite poor considering there were quite a few people asking where their orders were.
My delivery finally turned up about 2 weeks after I ordered, the products don’t look or taste like the luxury Belgian chocolate advised. In fact I’d say a bar from Aldi is better - I know she melts down callebaut and moulds it but it doesn’t taste great so I’m not sure if she’s tempering/setting it correctly or just lying about the chocolate used.

The best chocolate, ever! The filled bars are absolutely stunning. Can't wait for the halloween range to be back again, so many beautiful pieces. Amazing customer service, always so friendly and helpful. Highly recommend, you will never buy chocolate from anywhere else.

SCAM SELLER – AVOID AT ALL COSTS

This seller had a clearly advertised offer: a free Pistachio Bar with every order over £30. Well, guess what? My order of THREE full-priced bars arrived — NO Pistachio Bar in sight.

I messaged her immediately. She admitted to not packing it and promised it would be sent next-day. Lies. No tracking, no proof, just empty words.

I KNEW she had no intention of sending it. So I said to her: if it doesn’t show up, the entire order is going back. Her response? A THREAT. She said TikTok would side with her and I wouldn’t get a refund.

Fast forward — A WHOLE WEEK LATER — still no Pistachio Bar.

And before she tries to twist the story and claim she didn't send it because I contacted TT— NOPE. She said it was already sent BEFORE I even involved TikTok. More lies on top of lies.

Absolutely disgraceful customer service and completely dishonest. Stay FAR away.

i ordered a custom slab for valentine’s day as a pre ordering believing it was going to be sent out on the 6th february and i ordered on the 31st january, it came to the 12th February and i still hadn’t received my order and i had no details on where it was. i messaged the company 3 times and have sent out an email and still got no response. then i got a refund notification from them however still no communication on what happened with my product. the customer service is not very good as it would have been nice to receive a message back to explain what happened with the order as it was a valentines present

I don't usually feel compelled to write online reviews, i have tried to leave one on tiktok but i do not think it has worked. Firstly let me begin by saying how i have followed this business for a while now on tiktok and i have previously purchased mystery boxes from her. The premise is that you purchase a box for £10.99, then get to choose your bars. I have purchased over 3 consecutive weeks and each one had been amazing. The chocolate tastes out of this world, and each one has been packed perfectly with lots of bubble wrap. It is clear to me that this girl puts heart into each bar, the subject of this review tho... i needed 2 engagement presents at short notice, so i messaged her. Usually i know custom orders take over a week but i messaged privately and asked if she would be able to accommodate for 2 custom bars to be delivered in 3 days time... a long shot i know. But she replied within the hour and said they could be made today. i wanted them wedding themed, that was my only request. i got a shipment notification the same day, then a day passed. 3 days from the initial message i had 2 stunning wedding themed slabs arrive on my doorstep... i was speechless

Another order this time of a mystery box, I got to choose my bars which was amazing then they were delivered a few days later. Reason for the stellar review is that over the past few days the sun has been shining and I was surprised to see a few ice packs in my order. As usual there was a tonne of bubble wrap and the way the girl packs her orders is just amazing.

She seems a lovely girl on her Tiktok lives but she's struggling to keep up with orders. She promotes the mystery boxes and makes them a priority for making and dispatching but custom and normal shop orders you can be waiting up to 2 weeks for her to make and post. You'd think it would be the other way around as people are paying more for the custom and website orders. She doesn't reply to emails, messages or comments on the live, she's been removing comments and blocking people when they are getting upset about no contact and no delivery. Instead of doing the "mystery" boxes and letting people pick on the live she should do the boxes with an option to select the bars like a real order based on physical stock then she'd know where she was, wouldn't over sell on certain bars so then wouldn't have to rush to make them. Such a shame as the product is good once you finally receive it. She promotes lives for certain dates and times then ghosts everyone. Occasionally she'll post cancelling. I can see why people are getting angry. She says she'll post on certain days, tells you it's posted then when it arrives the date on the labels is a few days after the advised shipping date. Best before dates also confusing. On some videos and listing she's saying a years shelf life if unopened and others she's saying 2 months but says they are all made fresh so its confusing. If she can sort these issues I'm sure her ratings would be much higher.

Wanted to support a small business. Ordered a couple of bars for my husbands birthday this weekend two weeks ago. The lead time on the site says 5-7 days. Got to Friday and no goods delivered. I emailed to ask to cancel the order and refund the items. Went away for the weekend and to my surprise found they had been delivered yesterday but it was the wrong order. Emailed again I'm sure itl be ignored as the others have as well.
Avoid at all costs!!!

I won a competition on TikTok and received my HUGE bar a few days later.
Super tasty, will definitely be ordering from this girly!

Truly awful service. I placed an order on the 27th November for a Christmas gift and over four months later I have never received it. I had emailed numerous times since placing the order to enquire about it and never received a reply. It was the end of February when I filled in the contact form on their website that I finally got a reply. I had asked for a refund as I obviously didn’t need my order anymore being that Christmas was over and done with. In the reply I was told it would be looked into and told “of course” when asked if I could have a refund. It’s been a month and a half since then I have still not received a refund.
Avoid this company at all costs. It’s a complete sham. I’m aware Christmas can be a really busy time and overwhelming for small businesses, but there was nothing on the website to suggest that they were no longer taking orders, or there was no cut off date for Christmas orders. It said there was a turn around time of 5-7 working days and that’s it. It’s been over four months! And the fact they can’t be bothered to reply to emails or give out refunds for unfulfilled orders is a bit out of order.
Whatever you do, don’t order anything from this company. I recommend The Choco Mango Bakery instead, who does chocolate slabs also. I ended up going to them to get the Christmas presents that Loaded Chocolates failed to deliver.