As it stands I haven’t received my order or any response to my email querying it. Delivery tracking says waiting for sender to despatch. Will update this review and rating when they give me reason to!... Voir plus
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Lisez les avis des autres
Because of an operation some years ago, I am prescribed loperamide capsules. My script came this month and they'd sent tablets instead, which go through my reduced intestines too fast to fully dissolv... Voir plus
I don't normally write reviews but after being put off by some bad reviews on here but risking it I thought I'd share my experience. I ordered 2 products at a substantially cheaper price than boots... Voir plus
L'entreprise a répondu
This is the second time I've ordered from Local Pharmacy online. My items are despatched quickly and I'm updated via email on the delivery times. Securely packaged. The product I order is much che... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Local Pharmacy Online, our talented team of pharmacists and care specialists work tirelessly to raise the bar for what we can expect from an online pharmacy. We understand how important your diet, lifestyle and daily habits are to your health. The Local Pharmacy Online started from over 2 decades of in person experience delivering top quality pharmaceutical support to our local community in London.
Coordonnées de contact
39 Junction Rd, Upper Holloway, London, N19 5QU, London, Royaume-Uni
- info@localpharmacyonline.com
- localpharmacyonline.com
4,2
Bien
228 avis
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Awful
Awful, awful, awful. Used them twice and they cocked up twice. This time I have been left with no medication (heart medication!) for four days. Doctors can't help because as far as they are concerned the medication has been issued. 11 days, not arrived. Impossible to get through to them and when you do they say they will contact the doctor to get another prescription but that doesn't happen. I would never use them again.
26 septembre 2022
Avis spontané
Réponse de Local Pharmacy Online
Dear customer, we are an online health and beauty store, we do not sell medication.
Kindly provide more detail where exactly you have made your order from as it could of not been from us.
Kindest regards,
never received my item or refund
never received my item. emailed and emailed them and never received my refund. not shopping here again
9 septembre 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
If I could give zero I would
If I could give zero I would. Ordered items, contacted company at as not delivered to be told that items were out of stock and it would be refunded which will take 4 days... Ridiculous having items as shown in stock. Do not use, don't think they would of offered a refund if I hadn't contacted them regarding delivery. Also very sarcastic customer service when contacting via email.
11 septembre 2022
Avis spontané
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Cancelled my order
6 septembre 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Pointless
Placed an order, all good, even got a dispatch email. The next day I get an email saying I've been refunded and won't be receiving the items. The fact the item is still showing in stock on their website for the same price suggests some sort of acquisition scam. Poor stuff and see others have had this issue too so would suggest avoiding this outfit.
5 septembre 2022
Avis spontané
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
THE worst online pharmacy ever!
As with many other customers, I placed an order. Next day received an email saying it had been shipped. Next day, an email saying not in stock! Clearly, they blatantly lie to customers as my package was NOT shipped because it wasn’t available! To add insult to injury, I have not been refunded the P&P!! Will now write to ombudsman & trading standards. Appalling company!
UPDATE: just as I was emailing the ombudsman, they decided (luckily for them!) to refund the whole amount, INCLUDING P&P this time. Shocking way to treat paying customers
4 septembre 2022
Avis spontané
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Fast and correct, good price
Fast and correct. I have loved the free samples as well what I got plus to my order.
6 septembre 2022
Réponse de Local Pharmacy Online
Thank you very much for your comment.
Kindest regards,
Local Pharmacy Online
Waste of time
Waste of time. They claimed to have a product in stock and available for expedited delivery. I received an email saying it had been despatched but then days later an email advising that the item was out of stock and I would receive a refund.
5 septembre 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Ordered....item showing available in…
Ordered....item showing available in multiples...days later get told nope no stock website's error and been refunded.
Days have passed still on website still available to order 😡
2 septembre 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Poor performance.
Poor performance. order #2099
Found this website and thought, wow, very competitive prices and sold quite a few items, checked it out here and all looks good, my problem was I ordered 5 items and they only delivered 1, 4 items of the same product simply not there and they would never have fitted in the packaging they sent for just the one bottle they sent instead of 5. Okay so I thought I would email them, over 24hrs has lapsed and they have not even responded which is a sign that the company is either incompetent or crooked, take your pick! I will go with incompetent, as a good company would have responded within HOURS of a problem, not drag it out, pretend it hasnt happened, ignore new customers which has only resulted in this review and no chance of further custom from me and will tell friends and family to steer clear too, all they had to do was react to a problem of their own making, take responsibility and for goodness sake respond speedily to a customers complaint, it could be they have a lot of complaints to deal with which again is a very bad sign, no doubt they will have countless excuses for their failures, but how hard is it for any business to say they acknowledge the problem with the order and will back in x amount of time? I did tell them if they do not respond by the end of the working day it will result in a bad review and I will be in touch with paypal, so maybe they are acting childish? again it is not very professional has cost them my custom, and those of my friends and family, one really shouldn't have to do this, and with great companies who really do look after their customer we don't. they get awesome reviews for speed and rectifying problems that is of their making, bravo, but for this outfit, that cant be said, one is left with the impression they simply dont five a flying frock about thier customers and I am simply returning the favour.
Own goal, they need to sort themselves out and decide what sort of company they are because from where I am sitting they are incompetent, careless and ignorant beyond belief.
12 août 2022
Avis spontané
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Placed 2 orders.
Placed 2 orders.
1st one was canceled saying the product was out of stock, 2nd time I placed the order it said it was shipped and then canceled again for the same reason, “items out of stock”
I guess they just don’t want to do business 🤷♀️
12 août 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Don't bother
Didn’t receive my order, ignored my first message, didn't get back to me when they said, finally got a refund. Just don't bother order from elsewhere. Can't believe they asked me to give a review!
7 août 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Réponse de Local Pharmacy Online
Thank you very much for your comment.
Kindest regards,
Local Pharmacy Online
Réponse de Local Pharmacy Online
Thank you very much for your comment.
Kindest regards,
Local Pharmacy Online
Still haven’t received my package after…
Still haven’t received my package after nearly 2 weeks of ordering
2 août 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Good friendly service
15 juillet 2022
Réponse de Local Pharmacy Online
Thank you very much for your comment.
Kindest regards,
Local Pharmacy Online
Amazing Service!
The best delivery and packaging service I've ever received from an online purchase!
Received next day delivery for free and the product was not damaged in anyway due to being well protected. 100% improvement on the previous company I have purchased from in the past. Also very good competitive price. I will order from them again.
9 juillet 2022
Réponse de Local Pharmacy Online
Thank you very much for your comment.
Kindest regards,
Local Pharmacy Online
Damaged Items
Both the things I bought were completely damaged and the glass was shattered making the product leak out
7 juillet 2022
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
Réponse de Local Pharmacy Online
Thank you very much for your comment.
Kindest regards,
Local Pharmacy Online
Terrible service
My purchase was confirmed and I received a text to say it had been despatched long with a track and trace number.
Five days later I received a second text just saying I was refunded - no explanation and no correspondence! Terrible service
I can not believe it took 2 years for a reply!!! Speechless
5 juillet 2022
Avis spontané
Réponse de Local Pharmacy Online
Dear customer,
We sincerely apologise for the inconvenience you experienced with your online order. We understand how frustrating this situation can be, and we are deeply sorry for any frustration or disruption it may have caused.
At Local Pharmacy Online, we strive to provide the best possible service, and it is clear that we fell short of our own standards on this occasion as we are a very new company online and a lot has improved since, our recent reviews will show you a reflection of change.
Your satisfaction is our top priority. To make amends, we would like to offer you a discount on your next purchase that will include a free shipping on your next order and a gift, just email to us. Additionally, our customer service team is ready to assist you with any further issues or concerns you may have. Please do not hesitate to reach out to us.
Thank you for your understanding and patience.
Warm regards,
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