I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Voir plus
L'entreprise a répondu
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Voir plus
I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Coordonnées de contact
Royaume-Uni
- lockstation.co.uk
4,3
Excellent
520 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They had a good site easily found what…
They had a good site easily found what I required ordered and delivered promptly
25 mars 2025
Fake business
I did buy lock for £150 with next day delivery. This was thursday 6th of march. Today is 12th of march and i still did not get it. Never been in my house. No leaflet from parcel force. They refusing every refund. Did not get comfirmation. Absolute joke. Ridiculous what they can do. Nobody should buy from them. Use othe seller..thy will rob yur money
12 mars 2025
Avis spontané
Parts arrived in good time
Parts arrived in good time and although 1 item was defective, they replaced it promptly with no fuss. Good value.
25 février 2025
great service
25 février 2025
I ordered the wrong items and was able…
I ordered the wrong items and was able to change my order without any quibbles
24 février 2025
I bought a Mira lock for a patio door
I bought a Mira lock for a patio door, I spent over 2 hours trying to get it to lock, eventually I concluded there was something not right , It cost me to send it back, and then they charged around £ 6 to put back into stock no answer re if the lock was faulty. Meantime I bought the same type mila lock from my local shop fitted it and fine , I brought this to there notice and requested my £ 6 be returned they said the lock was checked and was not faulty . I disagree . So they have the lock and I am about £ 9 down with return costs .
21 février 2025
Avis spontané
uPVC Double glazed window lock replacement
The replacement part arrived the next day as requested. It fitted easily. It works perfectly
28 janvier 2025
Items where as described
Items where as described, well packaged, good quality and fitted perfect, would recommend
28 janvier 2025
Very Poor Customer Service and feels…
Very Poor Customer Service and feels like i have money stolen from me.
27 janvier 2025
Very good overall.
Got exactly the right item I needed, and it was easy to find it on the website and confirm the detailed dimensions (something that not all other companies do). Price was OK. Shipping cost on the high side. Kept well-informed and no problems with delivery. V good overall.
28 janvier 2025
Ordering and payment was simple
Ordering and payment was simple, and my ordered arrived in 48 hours , bang the day and times specified.
Quality of goods where excellent and was exactly the size and colour I required I will be ordering more from locks lockstation, well done and thank you.
28 janvier 2025
GREAT SPREADER KITS
GREAT PACKAGING AND SOUBER CASES FOR SPREADER KITS FOR UPVC DOORS AND WINDOWS.
2 janvier 2025
Quick delivery and ease of fitting
3 janvier 2025
Had ordered the lock which arrived in…
Had ordered the lock which arrived in good time despite the Xmas holidays. Unfortunately it was the wrong size for my door so I needed to return the item. The process was straightforward and refund has now been received.
Happy to do business with again
3 janvier 2025
Specification as described and arrived…
Specification as described and arrived in good time.
3 janvier 2025
Came when you said it would.
2 janvier 2025
Data breach - stolen personal data
According to Malwarebytes, my personal data was stolen from this site during a data breach after I made a purchase.
4 décembre 2024
Avis spontané
Réponse de Lockstation
Dear Paul,
Thank you for sharing your concerns with us. We take data security very seriously and would like to clarify a few important points to reassure you.
Firstly, we ensure that all security patches are kept up to date and follow strict compliance with PCI DSS (Payment Card Industry Data Security Standards). This includes regular vulnerability scans to identify and address potential risks proactively.
Secondly, we do not store any card details on our systems. All transactions are processed securely through Stripe using an iframe integration, which means your payment details are never handled directly on our site. This adds an additional layer of security to protect your information.
If you have received an alert from Malwarebytes or any other service regarding a potential breach, we encourage you to contact our customer support team directly. We can investigate further and work with you to ensure your concerns are addressed thoroughly.
Your trust is important to us, and we are committed to maintaining the highest standards of security.
Kind regards,
Team Lockstation
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