Lockstation Avis 520

Excellent product and prompt delivery

Customer service is very rude. not professional. i ordered item on 26th June 2025 . Still haven't received the parcel. i called the customer service and the lady dont want to hear any thing and the middle just hang up the phone. Dont buy anything from them.

Very very bad service.

Shipment #000161271 for Order #1200107998

Good website, splendid product and delivered promptly.

Good fit for my windows . Thank you

Great service, super quick delivery and product was spot on. will use again. Thanks

Good product and speedy delivery.

Good price and fast delivery

Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?

Good range of products but extra keys were not available for the one I needed despite the website showing that they were. Next day delivery was about a week. Quick refund given when it was delivered without exrtra keys.

5 stars! Would definitely recommend. Extremely helpful customer service - responded to all my questions very quickly and in a helpful and friendly manner. Also helped to arrange international shipping when the option wasn't available on the wesbite. Thank you!

Managed to replace old patio door lock with ease.

So had an issue with locking mechanism (door shut) bought a spreader kit from here, worked 1st try awesome bit of kit. Then purchased a new mechanism and fitted in under an hour (watch the vids)

friendly and helpful when things go wrong

Lockstation data breach leaked my sensitive information such as phone, home address, email on April 2024 and instead of informing the clients i am hearing it from Digital Footprint scanner.

For a company that makes locks and handle sensitive information about lock and keys, it is not doing a good job of keeping its own door locked.

ps: Verbatim from MalwareBytes, also confirmed by the Google Dark Web Monitor Scan as well

"On an unknown date, data reported to
belong to LOCKSTATION, whose
headquarters are located in the United
Kingdom, was exfiltrated. The stolen
data includes full names, email
addresses, physical addresses,and
may contain other compromised user
details. This breach is being publicly
shared on the Internet."

Fully functioning replacement keys all working perfectly and quick no-fuss delivery.

Very simple website, ordering and purchasing us incredibly easy!

Great options in parts and excellent delivery service

Lockstation were very easy to deal with and answered my queries promptly. The locks are perfect and exactly as described 10/10. The delivery service they use is awful and are damaging the company. Royal Mail took 7 days to deliver, three of those days my goods lay at their depot then another 4 days in transit from England to Northern Ireland. Lockstation are not to blame for this, hence 5 stars but they should seriously look at better transport methods as customers will blame them and this could have been 1 star. This was tracked 24 service and I’ve had goods received from China faster.

Item exactly as required. A few days wait for delivery but that’s no problem