LOFT Avis 

I placed an order on May 4th (Sunday night). I immediately noticed it was using an old and incomplete billing address to ship to. I immediately sent an email to them asking them to change the shipping. No response. Monday morning I used their chat line after waiting for 32 minutes to get someone. The person on the chat said they would try to change it but that it would have to wait until a tracking number was assigned. What?? Tuesday comes and I notice it still isn't changed, so I contact the chat and asked why it isn't changed especially since it is still processing. Mind you, the order is still processing. On Friday, Friday! One item gets a tracking number, so I contact their chat again only to be told they will try to change it. This person suggests I contact USPS to get it changed. That costs money! I am not paying USPS to reroute multiple packages. Amazon can change the same day!! I got nowhere with the person on the chat, so I called their 800 number and waited. I had been dealing with this for an hour at this point just on Friday!! I get through, finally, and am told they will try once it gets to USPS. One item out of my order has shipped! The rest are still processing! They haven't changed the address at all! This morning (Monday), I get notified that the one item will be delivered tomorrow (Tuesday) TO THE WRONG ADDRESS!!! The other items still haven't shipped. One of the items is a dress I was supposed to be wearing to my daughter's graduation this Sunday. The person with the very heavy foreign accent told me that I would just have to wait until after everything shipped and was returned to Loft before I could initiate a return and re-order!! So, because I didn't notice the wrong shipping address until after the order was placed (I was too distracted having to fix the old credit card they had listed as my primary card), I will not get the items I ordered. Yes, eventually I will get a refund, but waiting weeks to get three shirts and a dress is ridiculous!

I love the clothes and service. Every team member at the different store are nice and helpful. Every time a go there for one item I ended up buying a lot but I loved their clothes 😄 When I ordered online and needed to exchange size or return, the process goes well.

Ordered almost $200 worth of stuff around January. One of the items was defective and fell apart immediately after putting it on. I contacted customer service and they promised a full refund if I sent the item back. I sent it back and It’s now April and this is STILL not resolved. Their communication is a mess and unorganized they keep going in circles with me and no one will give me a straight answer.

I keep getting passed along to new reps who can’t read my issue communication history and keep telling me I’m beyond the return date. Then I repeat the issue over and hey say “oh okay great! Just return the item and if it’s defective we’ll refund you!” Rinse and repeat about 4-5 times now and I still don’t have my money back but they got their clothing back. I had to make a fraud claim with my bank.

Ordered a pair of shoelaces in February, got an order confirmation email but never received my order. Never got a despatch email or anything. I emailed them and also submitted their contact form on their website and haven't heard anything back. So I've paid and then they completely ghosted me, absolute scammers. I'll have to go through my bank for a charge back.

After following a link from an LTK store of an influencer online, for a jacket I’ve seen the price listed on the item on sale looks great, but after adding it to my cart the price goes back to regular price and is more than double…. I guess there’s no such thing as a “sale” price. I’m not sure if they think you won’t notice before you checkout….. questionable and not trust worthy. I’ll keep looking elsewhere

Do not ever give your email to loft. There is no unsubscribe. I think this illegal and I am going to contact the better business bureau

0800 loft insulation team arrived at premises, when entered the property they put dust sheets in hallway and up the stairs, two lovely lads just got on with their work once job was completed they rolled the dust sheets up and cleaned any mess on carpets .both myself and the wife are very happy with the work that has been carried out. Very much appreciated thanks.

The prices are on sale for $29. When I finish shopping and start paying, I see that the price is $90. I try a few more products and they were all the same. Do you think people are stupid? Are we going to pay without looking at the amount we paid?#758427 purchase code

I have always purchased from this store but never again. The sweaters I have always ordered in the same size or way to tight now and when i returned them they put them on a e-gift card - such a scam! Hoping people only spend money with them or don't realize they never got their money back on their original card.

I purchased a pair of sneakers, 30 days later I requested the status and Customer Service said the package had arrived however the tracking number was never registered in any local delivery centre. IT’S A FRAUDULENT WEBSITE

I love love love this company been shopping here since my kids that are in their late 30s and early 40s. I’ve been babies. In all honesty some of the clothes I bought back then I can actually still wear them very well-made. I do not wash them in the washing machine, and I do not put them in the dryer, the girls are amazing. They’ve helped me step out of the box at this point I’m 63 and sometimes I need a little tiny help specially when it comes to the fashion sense Tara at the store in Smithffield is phenomenal.

Loft has the worst customer service. I always hate having to contact them because they can only go by canned responses.

I recently had an incident where I didn’t receive my package. I contacted the post office and they researched it and said item was not sent and to contact Loft.

I contacted Loft…and she said…I will open a ticket and wanted to know if I wanted to get the item again.

My original purchase I used the $10 rewards I had.

The new item they charged me the $10 plus tax on my credit card.

I asked about it and was told I had to wait for the research to be done.

I have no notification of the research or refund or anything.

I always have people give me gift cards to Loft…but I am seriously rethinking this….if this is how they treat repeated customers.

I wish I could give 1/2 a star. The women at the counter was very very rude. Associate id 6887124. Myrtle Beach Factory Outlet A115 and A120. I had a 10 birthday coupon. After checkout I questioned if 10 was applied and she said yes. After checking receipt again I noticed it wasn’t true. I went back to to store and asked what happened and she told me first that I had claimed another cpn in June … is she the coupon police which it was for my daughter then she told me that she tried the coupon and it didn’t worked. The she tell me that I got what i deserved because I was rude. What a B. When I went to complain to manager who was in the back of the store, she left her cashier post to listen to was I telling the manager. She deserved to be fire. So many people want to work and this B is taking a job that she doesn’t deserve

SCAM ALERT

price in cart vs at checkout more than DOUBLED. SCAM.

I will not be returning to the Seal Beach location. Today there was a cyber issue with ordering, I had ordered early in the morning 2 items and the order was confirmed. When I got to the Seal Beach store, just after opening, they had bagged 1 item and I found the other item I had ordered on the rack. The associate said it was the incorrect color (sandwashed black). I looked up my order and she was wrong, the color was correct!! I showed her my order and just at that time they put the same black dress in the back for another order (clearly after mine). I asked if they had put the dress in the back and they said yes. I asked if I could have the dress that was in my order. The associate said no and offered me to drive to another store!!! Really! I got up early to secure the order and the associate didn't understand that she should honor that I was first.

DO NOT GET THE CREDIT CARD.
I applied and got the card, I was out of town and saw the bill 6 days after the due date. I PAID the bill immediately. I was charged a $30USD LATE FEE. Didnt see the bill, was then charged ANOTHER $30USD LATE FEE. Argued with customer service and told them Id pay it, because I was 6 days late. THEN THEY BILLED ME ANOTHER LATE FEE. Never again. I love Loft, their clothes are nice, but this CC issue is going to kill them. I will NOT pay another penny and will not buy another LOFT product. DO NOT GET THE CC, its a RIPOFF>so sad.

I will never purchase from this company again. It took a week to receive my order, which looked nothing like the items online. I requested a return and sent the items back. I received an e-giftcard because they said it had been 30 days since the order was placed. It has actually been 28 days since the order was received. Horrible customer service and return experience. NEVER AGAIN

Very bad experience have on loft purchase. 19-May purchased on their store, commit me I can get delivery on / before 27-May, till today 11-June, I am not getting package. After multi-calls with loft, just being innocent telling me they are not charge for this and giving me different department No. to call, and each department saying same words and send me to another department till today have no solution.

This review is specifically for the Wayne, NJ store at Willow brook Mall. All the associates are helpful, courteous, and professional. However, Simone went "above and beyond the call of duty" to help me with an online order when the customer service representative told me that there wasn't anything he could do.

I placed an online order in late January. One item was immediately canceled and then I waited TWO months for an update about the other 2 items (which had been canceled.)

I emailed customer service about a week after I placed my order and it took them 10 days to respond…but their response had no answers to my questions.

I’m done with Loft online and in-person.