Lola Health Avis 

The most unprofessional company to work for.

I started with Lola in July. I completed two shifts. Payment is due within 1 week provided the shift was completed correctly. Everything was completed with high attention to detail and accuracy, and the best customer service experience.

It’s been almost 2 full months and payment has not been issued for my shift. I’ve contacted them about it over 10 times now, everyone says they will chase it up but for some reason nobody bothers.

Staff have the worst communication. As a workplace where employees never meet, communication is fundamental to the success of the business. Systems sometimes fail and that’s understandable but what’s not acceptable is intentionally ignoring your team’s messages. You are there to support them in their role and the company would not run without your mobile phlebotomists. I would have to message the same person 3/4 times on different dates to eventually get a response. In fact, if I had a concern or question (usually about not being paid) I would have to contact multiple members of staff because none of them respond. This is very disheartening and frustrating especially for new staff.

Having read other negative reviews from ex-staff, I can see we all have a similar experience.

I’ve had to resign from this job due to my terrible experience with Lola. This is the most incompetent and unprofessional company and I do not recommend it to clients or prospective employees.

Update: the company has asked me to remove the review as it can be damaging to a small business but everything stated is factual and my honest experience. So it will not be taken down.

In response to what Lola have said: nobody reached out to me via email at all. I have full access to my emails (including junk mail) and not a single email was sent to me to discuss payment. If it was, we would not be in this situation and I would have left a glowing review if I had a great experience.

Excellent service. I had this done due to the long nhs wait time for a blood test.

Upon ordering, they facilitated an appointment for a phlebotomist to attend my address within 2 days. I received a call to confirm the appointment and they had also been tracking the delivery of my test to ensure it arrived on time.

The phlebotomist was lovely, efficient and on time. The process was really easy and comfortable in my own home. They also posted the test for me.

I had the most extensive test they offer completed and have had results within 4 days. During each step I’ve been kept updated and now have a full test reviewed by a doctor.

I’m so pleased with this service and wouldn’t hesitate to recommend it to friends and family. Excellent quality

Testing kit arrived quickly, a couple of queries I had were dealt with promptly. Nurse who did my blood draw turned up on time and was very friendly and most of all put a nervous patient at ease! Doctor's report very informative and well written. Overall would highly recommend.

I planned to use Lola to monitor diet and exercise, However my first test also picked up high platelets and globulin. As they were just above normal range, The Lola GP mentioned them in their analysis and said that this is a sign of inflammation and that the trend should be monitored.
A couple of weeks later I started to develop some back pain that wasn't related to exercise and then some lower chest pain as well. I had a telephone conversation with my local GP and they at first thought it was most likely muscular in nature. They did suggest a visit to A&E if I felt chest pain as a worry but only a precaution , then I remembered about the above normal results. Suddenly they were much more insistent about the A&E visit. A&E cleared me of the normal acute illnesses but they did a CT Scan which picked up a mass. Two months later after more tests, biopsy etc, I'm on Chemo for Non-Hodgkin Lymphoma.
So while I think this would have been picked up eventually, I believe the Lola blood test helped short cut the process as I wasn't minded to go to A&E until the GP's change of heart.

Excellent service. Slight hiccup to theform for the nurse/phlebotomist not actually been printed. Also, because of this I didn't realize the package I chose didn't include the thyroid blood tests!! So a little annoyed to say the least after paying so much.
The nurse was brilliant, polite,friendly and professional!

First time using the service . Prompt communication leading up to postage and arranging appointment .
Phlebotomist Kwun Yi Ng was polite and professional .
Would use the service again in the future.

Quite a lot of money for a blood test that no one turns up. Apparently a nurse was going to turn up in the morning. No one tunes up. Then in the evening. No one turned up. Don't waste your money and just ask your GP doctor as they're have a right to do blood tests.

From the begining Lola health have been very good. I found them on Google. Booking was very easy. The nurse came out and was nice, polite and early. I had confirmation emails and texts to update me where my blood tests were in the system. The results came back in around 4 days. I am very pleased with the service.

Great service, reliable and fast, with easy to understand results. Having a nurse taking your blood at home is the main selling point for me. Will be good to see more test that can’t be done on the NHS like HOMA IR, Hcy etc and be able to tailor what test you want

What a great service, I was after a blood test, without seeing a doctor or going to a private hospital, I ordered the test, it arrived the next day, a lovely lady came to take my bloods a few days later at home, I had the results in 3 days, it was easy to read and understand, plus a doctors note at the end to discuss any issues within the report. It has reassured me with some of my health issues, and given me an insight of things to keep an eye on.

Excellent service. Very quick getting back with the results

Excellent service! The whole process was real easy. The Phlebotomist came to my home to draw blood at exactly the time I had booked, it was super professional.

The results were also quick and I added on a few specific biomarkers that I needed to track for my cholesterol.

Can’t fault anything. I’ll be booking again in 6 months.

I recently used Lola's service, and I was very impressed. The customer service team was incredibly friendly, responsive, and helpful, making the entire process seamless from start to finish.

What truly stood out was the convenience of the phlebotomy service. The phlebotomist came directly to my home, saving me the hassle of traveling to a clinic or lab. This made the blood draw experience both easy and stress-free.

The report I received was detailed, easy to understand, and reviewed by a doctor, which gave me confidence in the accuracy and reliability of the results.

I highly recommend Lola for anyone looking for a convenient and professional service.

Absolutely unbelievably efficient service. I posted my blood tests lunch time and the results were processed already by the following day in the afternoon. I love the text updates and the app is a brilliant idea. I will definitely be using this service again. Thanks very much!

The whole experience was excellent. The blood draw was painless and the letter from the doctor that came with the results was thoughtfully written. I'll be using Lola again next year for sure.

Very insightful and convenient. Made me worry less about certain things and made me realise I need to watch certain health aspects

Having some ongoing neurological issues that so far haven’t been explained, so tried Lola and had some interesting results that are now with my doctor for next steps. I last had an NHS blood test two months ago and this was more in-depth as well as easier to understand—the in-app dashboard is really useful and the PDF that I could send on to my GP was helpful. A lovely nurse also came to my house to take my bloods and I didn’t feel a thing. Brilliant service. High price point, but I managed to find a discount code online and I was really in need of answers, so a worthwhile investment. Very impressed with Lola.

Very straightforward and easy to use service. Blood testing at home is convenient, it was easy to book, results came back quickly, great price.

Wanted a blood test to check all is well as I advance into decrepitude. Chose the Core 45 from Lola as a home visit was included for the blood sample and the price was competitive.
Phlebotomist arrived on time, was very professional and friendly. Test results arrived in 2 days with an easy to read format and a good individual summary from a doctor.