Lola's - Lola's London Bridge Avis 

428
•
TrustScore 5 sur 5

4,8

London Bridge Underground Station, SE1 3QX London, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From ordering online to collecting from the ship in London Bridge, everything was seamless. And again, the cupcakes were superb. We ordered the mini cup cakes this time, a box of normal and a box of... Voir plus

Noté 5 sur 5 étoiles

We have been ordering lolas cakes for Birthdays for many years and they never disappoint. Every cake we order is fresh and delicious. Orders are always ready early morning if I'm collecting. Lola... Voir plus

Noté 3 sur 5 étoiles

The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The best cupcakes in town. Love love love the kunefe pistachio cupcake. I dont think there's anything more yummy than those cupcakes.


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's London Bridge

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • London Bridge Underground Station, SE1 3QX, London, Royaume-Uni

  • +44203 991 0192

4,8

Excellent

TrustScore 5 sur 5

428 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(428)

5 830 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Spring Cupcakes are overwhelming! Too much going on.

The spring cupcake flavours were actually not great. There is too much going on - the garnish on top is overpowering, the cupcake centre has something inside which is just too sticky and sweet.
They were really disappointing.

24 avril 2024
Logo de Lola's - Lola's London Bridge

Réponse de Lola's - Lola's London Bridge

Hello,

Thank you for taking time to share your feedback with us.

I'm sorry to hear that you found the spring cupcake flavours disappointing.

These are a selection of Lemon & Elderflower and Raspberry & Rose cupcakes, filled with rose marmalade, all finished with an array of toppings such as macarons, meringues, dried rose petals and flowers. I am very sorry to hear they were not up to your liking.

Your feedback is important, and we appreciate you sharing your experience. We will pass it on to our product development team for consideration in the future.

Perhaps I could suggest trying our classic red velvet cupcakes on the next occasion - with cream cheese icing, these are a little simpler and less sweet.

If you would like to discuss this further, please get in touch with us at hello@lolascupcakes.com

I hope you have a good rest of your day!

Best wishes,
Marta

Noté 5 sur 5 étoiles

I'm a regular vister when it comes to…

I'm a regular vister when it comes to lola , me and my other half love the cupcakes. So for his birthday I got him a cake and he loved it . There always fresh and picking up cake was no problem. I will be getting my next cakes there from now on

6 avril 2024
Noté 5 sur 5 étoiles

The only place to order birthday cakes

I always order birthday cakes from Lola’s. They really are the best of the best cakes. I’ve never had any issues with Lola’s other than perfection every time. I have personally always collected my cake rather than had it delivered but I’m sure the delivery service is fantastic!

6 avril 2024
Noté 1 sur 5 étoiles

Rude and unprofessional staff

Rude and unprofessional staff at Lola's London Bridge stand. They claimed the payment for my order was declined whilst in fact my banking app showed the transaction went through successfully. I provided my card and account details so they could check that all was in order, but they wouldn't see reason and would not let me leave with my purchase until I paid for a second time which I refused to do. Eventually I had to leave without my order and had to then follow up with their head office to obtain a refund, as it turns out that indeed the payment went through successfully. The head office personnel needed to verify with the London Bridge staff that indeed my story was truthful before they could issue a refund. I felt I was treated like a thief first and then a liar. A lot of hassle for something so simple, the staff could have handled the situation a lot more effeciently and respectfully.

4 avril 2024
Avis spontané
Logo de Lola's - Lola's London Bridge

Réponse de Lola's - Lola's London Bridge

Hello,

Thank you for taking time to share your feedback with us.

I am so sorry to hear your experience at London Bridge branch was anything less than perfect. We do take customer service seriously and strive to provide great customer experience everyday.

With issues which are store related, so that we can help and provide assistance needed, we do need to discuss the occurrence with both sides to make sure everything is in order as we do not have the access to the store till system. I am glad to hear this was resolved.

Of course, I will be sure to pass the feedback onto our store and area management so that they can look into this issue directly and implement retaining where necessary.

As this is an organic review I am not able to see the details of the issue, however if you would like to discuss this further please get in touch with us at hello@lolascupcakes.co.uk

I hope you have a lovely day.

Best wishes,
Marta

Noté 5 sur 5 étoiles

Amazing cake

Amazing cake! I was looking for a nuts free tasty cake! All the kids enjoyed it - so tasty! Thank you!

19 mars 2024
Noté 5 sur 5 étoiles

Birthday Celebration cake

Our cake from Lola’s was very tasty. We ordered a lemon and elderflower personalised birthday cake. The decoration was lovely, with edible flowers on the top. Collection was easy and, on time. Thank you

25 mars 2024
Noté 5 sur 5 étoiles

Delicious cupcakes!

This is the second time we’ve ordered from Lola’s Cupcakes now and we’ve been so impressed. Not only do the cakes look great, but they taste delicious and were perfectly baked! We’d definitely order from them again :)

15 mars 2024
Noté 5 sur 5 étoiles

40th Birthday Party Delight

From ordering to eating Lola’s made the experience easy and delicious! Instructions were clear for size and type of cake. Delivery to a restaurant was seamless and delivery updates exceptional. For a 40th birthday meal on a very busy, very rainy Sunday (it was Mother’s Day too) the service was outstanding. The cake was enjoyed by 3 year old and 75 year old too! Thank you very much.

10 mars 2024
Noté 5 sur 5 étoiles

I ordered a fresh berry cake for my…

I ordered a fresh berry cake for my birthday. It was so fresh, moist and utterly delicious! The sales representative at the London Bridge store was professional and courteous. I am from Australia and will return soon, however, if I was living here I would regularly call into Lola’s for a sweet treat. Thank you so very much for a wonderful experience with your company.

8 mars 2024

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