Lola's - Lola's London Bridge Avis 

428
•
TrustScore 5 sur 5

4,8

London Bridge Underground Station, SE1 3QX London, GB

•

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

From ordering online to collecting from the ship in London Bridge, everything was seamless. And again, the cupcakes were superb. We ordered the mini cup cakes this time, a box of normal and a box of... Voir plus

Noté 5 sur 5 étoiles

We have been ordering lolas cakes for Birthdays for many years and they never disappoint. Every cake we order is fresh and delicious. Orders are always ready early morning if I'm collecting. Lola... Voir plus

Noté 3 sur 5 étoiles

The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The best cupcakes in town. Love love love the kunefe pistachio cupcake. I dont think there's anything more yummy than those cupcakes.


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's London Bridge

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • London Bridge Underground Station, SE1 3QX, London, Royaume-Uni

  • +44203 991 0192

4,8

Excellent

TrustScore 5 sur 5

428 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(428)

5 812 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good

Very good. There are no other words, the cake is very soft and fluffy as if you had just had it, a wonderful experience to recommend to everyone

21 juin 2024
Noté 3 sur 5 étoiles

Your Cakes are really good i always buy…

Your Cakes are really good i always buy for Eid Celebrations & Birthday family & Friends & Anniversary.

What i find really unfair your delivery charges price are really high nothing you will say to me want justify , orders over £85 should be free and not have to pay £8.00 for a delivery is madness .
Recently i picked up a Cake & Cupcake
A very disappointing poor service they packed my items in a brown tide bag , I find really very cheap way and not too using proper bags with your logo properly packed as it should be is not much to ask for it.
I keep quite I didn’t want to say anything for a bag I find bizarre.
On my way home because of not properly packing the cack got damaged damaged,Really disappointed I spent a lot of money in a year and for so many years and to receive this kind of poor service unacceptable in top of that in on of my items the box with cupcakes it was put someone else birthday card on envelope.
The order was mine with my name & reference number but I didn’t see that until I came home of course the last thing I wanted to do is to go back and go through with everything.

Everything went really wrong , This’s time for my family member birthday coming up this 3 month in a row I want buy Cake from you after this bad experience I might stop completely as I don’t accept your very high delivery charge and poor customer service after i spend over £500 in year for your product.

10 juin 2024
Logo de Lola's - Lola's London Bridge

Réponse de Lola's - Lola's London Bridge

Hello,

Thank you for taking time to share your review with us.

I am so sorry to hear you were disappointed with our service on this occasion.

Firstly, I am very sorry to hear that you found the delivery for your cake was expensive.

We do try to keep our prices as competitive as possible, however we do still need to charge for delivery as we use our own in-house team of Lola's drivers instead of relying on an external delivery service.

We deliver our cakes in our own fleet of refrigerated vehicles, many of these are electric as we aim to reduce our environmental impact as much as possible.
We also offer collection from all of our stores and lockers.

All that said, we do appreciate it is costly and we did listen to our customers feedback and have recently lowered the prices for our all day delivery slots.

Our sincere apologies that your items were packed in a brown bag instead of our branded one - unfortunately we have suffered a shortage of branded bags from the suppliers, and as a solution to having no bags at all, as a temporary measure, we had to use an alternative. I am so sorry to hear this was not what you have expected.

Our sincere apologies for the mix up with the gift note being incorrect to your order.

We do take customer service seriously and strive to provide great customer experience everyday.

I will be sure to pass the feedback onto our store and area management so that they can look into this issue directly and implement retaining where necessary.

I will be in touch with you shortly to discuss this a little bit further via email.

I hope you have a lovely day.

Best wishes,
Marta

Noté 5 sur 5 étoiles

Great

It only took a few minutes to collect my cake. It was perfect and very well packed and secured. The staff was polite, friendly and efficient

17 mai 2024
Noté 2 sur 5 étoiles

The paper bag broke...

Picked up the Medium size Chocolate Caramel cake from London Bridge stations. Everything was great until I've received a paper bag to put the cake in, as soon as I left the shop the bag ripped/broke and the cake fell on the pavement. Unfortunately the cake was heathy and the bag wasn't resistant enough, I dont think cakes should be packed in the paper bags... this just doesn't make sense. I was very upset as this was a Baby Shower cake which got completely ruined. Didn't have time to go back as the taxi was waiting for me. Very disappointed.

11 mai 2024
Avis spontané
Logo de Lola's - Lola's London Bridge

Réponse de Lola's - Lola's London Bridge

Hello,

Thank you for taking time to share your review with us.

I am so sorry the bag broke and your cake was damaged after you have left the store. Apologies for any inconvenience this might have caused you.

We do encourage customers to get in touch with us as soon as possible so that we can try and offer help to the best of our ability.

I am not able to see any details regarding your order here I am afraid as this is an organic review.

If you would like to discuss this any further please get in touch with us at hello@lolascupcakes.com

Best wishes,
Marta

Noté 5 sur 5 étoiles

Amazing service!

Amazing service!! cupcakes was of course a hit, and free brownie with the sign up. The brownie was excellent by the way.

Thank you
Will be back ✌🏾

11 mai 2024
Noté 3 sur 5 étoiles

Cake wasn’t set correctly

Cake wasn’t set correctly.
Was tilting to one side

4 mai 2024
Logo de Lola's - Lola's London Bridge

Réponse de Lola's - Lola's London Bridge

Hello,

Thank you for taking time to share your feedback with us.

I am so sorry to hear you were disappointed with your recent order. This does not sound up to our usual standards and is not a usual occurrence with our bakes.

We strive to provide good quality, tasty and beautifully looking products to our customers, and encourage them to get in touch with us in case there is any issues so that we can try and provide a solution.

I will be in touch with you shortly to discuss this a little bit further.

I hope you have a good rest of your day.

Best wishes,
Marta

Noté 5 sur 5 étoiles

What made my day, receiving a red velvet birthday cake.

What made my day! It was my birthday, and I received a free birthday cake, which I got to share with my colleagues. I was so thankful! I rang your office to give my feedback. I have been spreading the word about your beautiful tasty products. Thank you Lola red velvet and carrot are my favourite flavours, and you never fail to deliver great cupcakes and the delicious brownies.

12 mai 2024
Noté 4 sur 5 étoiles

Delicious and beautiful cake

Delicious cake! Stunning to look at!
My only complaint was the email containing the order details revealed the gender of the gender reveal cake ! It was meant to remain secret until the cake was cut open!

1 mai 2024

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus