It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... Voir plus
Établissement
Changer d'établissementMarylebone Railway Station, Melcombe Place, NW1 6JR London, GB
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Lisez les avis des autres
Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... Voir plus
The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... Voir plus
Lola's are my favorite when it comes to GF cakes. This time we opted for the Red Velvet, which is always a crowd pleaser. Home delivery is quite expensive so we chose to collect from our nearest Lola'... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- aussi dans
- Boulangerie
- Boutique de cupcakes
- Pâtissier spécialisé dans les gâteaux de mariage
- Service à emporter
- Service de commande de repas en ligne
À propos de Lola's - Lola's Marylebone
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Marylebone Railway Station, Melcombe Place, NW1 6JR, London, Royaume-Uni
- +44203 514 2234
4,7
Excellent
155 avis
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Chocolate raspberry cake
Family birthdays favourite cake/Lola delivered as always. Very tasty 😋
14 février 2024
Mini cupcakes perfect for a birthday party
Placed an order for the large boxes of mini cupcakes for a birthday party. The variety was great. Collection was super easy and safely packed. The cakes were very fresh and enjoyed by everyone at the event. Thank you
9 février 2024
This was a great cake and my kids & his…
This was a great cake and my kids & his friends loved it!
The lady at the Kiosk was also really helpful when I picked it up, thank you.
19 janvier 2024
Really great ordering process … quick…
Really great ordering process … quick and easy on the website and pickup was swift at Marylebone station. The cake was moist and fresh.. we had it for breakfast, lunch and dinner!
2 novembre 2023
Amazing everything from Lola’s!
Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great value for money, considerable cheaper than Hummingbird and just as good (if not better) with plenty more to show for your money! Thank you Lola’s!
3 novembre 2023
The customer service was excellent
The customer service was excellent. Thank you for the delicious Chocolate and raspberry cake which is my favourite.
18 octobre 2023
Yummy cream topping with delicious…
Yummy cream topping with delicious sponge, we all really loved the cake
Order was upto the mark with the writings on the cake and very easy with friendly staff to collect from the shop.
7 octobre 2023
Perfectly pristine cake
Perfectly pristine cake, incredible taste and a very happy partner!
9 septembre 2023
Such delicious vegan cakes
Such delicious vegan cakes. It has become my tradition buying one each year for my birthday and they never disappoint.
20 août 2023
The best Gluten free carrot cake I have…
The best Gluten free carrot cake I have ever had!
I now just need you to open in Manchester
20 août 2023
Cake was so delicious and fresh
Cake was so delicious and fresh. Will definitely order again
4 juillet 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Lazy rude and nonchalant staff
I have used the station Lolas in central london many times. The staff are consistently rude and unbothered. I politely informed customer services who were apologetic but didn’t get back to me or take any action. If you’re charging extortionate prices for a cake at least train your staff. Always attitude. This company doesn’t care about complaints even if you persist. I love their cakes but the service doesn’t match the price. It’s essentially a luxury item yet you get treated like you shouldn’t be there. All the positive reviews here seem to be consistent so I’m guessing they are purchased reviews as I have seen this consistently over 6 months. They are offhand, rude and lazy around on their phones. They have no pride or consequence in what they do. I wish the company would focus on its staff. Specifically, if you ask a question they consistently reply nonchalantly. I get that it’s boring but you chose to work at least make it pleasant. I’m now going to hummingbird at least the service matches the cake.
14 juin 2023
Avis spontané
Réponse de Lola's - Lola's Marylebone
Hello,
Thank you for taking the time to leave us your review.
I am so sorry your experience in store and talking to our Customer Services team was not the level expected, please be assured we will be passing this feedback onto the Senior Management for the store.
We do not tell customer's of any disciplinary action as this is dealt with privately within the store with their Manager.
We do not purchase our reviews I do want to clarify and most are made after a prompt email when a customer has received their order, we want to check it all went well.
If you want to discuss this further and give us some ideas of how we can improve for the future please email us on hello@lolascupcakes.com. As this is an organic review sadly we cannot contact you for this guidance.
Best wishes,
Alice
Staff very nice!
3 mai 2023
This is my 10th cake from Lola’s
This is my 10th cake from Lola’s! We love the lemon drizzle, red velvet and carrot cake. Scrumptious and consistently good. Easy to order and pick up from Marylebone statio!
13 avril 2023
My family enjoyed a lot
My family enjoyed a lot, was so beautiful the decorations on the top
19 mars 2023
Réponse de Lola's - Lola's Marylebone
Hi Aidee,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
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