Lola's - Lola's Westfield Stratford Avis 

730
•
TrustScore 4.5 sur 5

4,7

Ground Floor, Statford Westfield, E20 1EJ London, GB

•

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... Voir plus

Noté 5 sur 5 étoiles

Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... Voir plus

Noté 5 sur 5 étoiles

We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious

Noté 5 sur 5 étoiles

Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's Westfield Stratford

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Ground Floor, Statford Westfield, E20 1EJ, London, Royaume-Uni

  • +447852 646 119

4,7

Excellent

TrustScore 4.5 sur 5

730 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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4,7

Tous les avis

(730)

5 792 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Auntie and Niecy Phillie's day out

Firstly, the cupcakes taste delicious!😋. I have bought these cupcakes for a friend's and my niece's birthdays!!. I even had a sneaky cake for myself🤣. The staff were friendly and helpful and It was such a treat to sign up on line and be treated to a cupcake for free. It was my niece who mentioned about signing up which l did on the spot.! Here's to lovely LOLA'S cupcakes 😋

15 mai 2026
Noté 5 sur 5 étoiles

The order arriving as arranged

The order arriving as arranged. Asked for names to be added on the morning of delivery, which I had completely forgotten when I placed the order and guess what , the names of my daughter & son was there. The packaging was excellent, I could take it home safely during rush hour on the train. And of course the Carrot Cake , something to die for was absolutely Yummy. Everyone loved it. Thanks to Lola Cake.

30 avril 2026
Noté 1 sur 5 étoiles

Found the cupcake very stale and dry

Found the cupcake very stale and dry

4 mai 2026
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello Joanne,

Thank you for taking your time to share your feedback with us regarding your recent store purchase.

We're sorry to hear that you were disappointed with the taste of the gluten free cupcake you purchased and that this tasted stale and dry.

Our cupcakes are always baked fresh to be delivered to our stores to ensure the best quality.

We will be certain to pass on your feedback to the relevant teams to review further.

If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.

Kind regards,

Noté 5 sur 5 étoiles

Best cake I ever ate

Best cake I ever ate
Quality is super great
Really can’t stop telling everyone about your cake
I get really excited about talking to other people about the taste and texture quality of your cake thank you I love your cake

3 mai 2026
Noté 5 sur 5 étoiles

Outstanding Flavour

The cake was outstanding! Banoffee is a firm favourite. Everyone asked where to get one for themselves.
The team at the kiosk were helpful and friendly.

23 avril 2026
Noté 1 sur 5 étoiles

From a birthday tradition to a disappointment

I’ve been a loyal customer of Lola’s Cupcakes for years and have always associated them with special occasions, especially my birthday. Unfortunately, my most recent experience at their Stratford store was really disappointing.

I had previously been told I’d receive a free birthday cupcake as a Love Club member, but was then informed in-store that there’s now a £5 minimum spend — which contradicted what I’d been told. The staff member was also quite cold and unwelcoming, which made the experience feel even worse.

To add to that, I was told my usual Strawberry & Cream cake had been discontinued “years ago,” despite it being something I’ve ordered consistently in recent years. I ended up buying cupcakes instead, but they were carelessly packaged and damaged by the time I opened the box.

Customer service afterwards was polite but didn’t really reflect the level of disappointment.

Sadly, what used to feel like a brand that valued loyalty and its customers has lost its special touch. It now feels more transactional, and focused on spend rather than customer experience.

20 avril 2026
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello Jessica,

Thank you for taking your time to share your feedback here with us about your recent experience at our store.

We do have a £5 minimum purchase to sign up for our Love Club in store, this also comes with a free brownie on sign up as supplies last in store.

This sign up is free to complete online if you prefer and the sign up to the Love Club would be required to be completed at least 30 days ahead of your birthday to be eligible for our free birthday cupcake offer.

This is information is all available directly on our website under our Love Club Terms and Conditions and our team is always available to assist with any questions on this.

We are very sorry for the poor experience that you had in store and thank you for getting in touch with us over email previously.

We did take the opportunity at that time to apologise and offered to send you a voucher to redeem the free cupcake offer that you had not been eligible to redeem in store as a gesture of goodwill.

Our team does take our committment to offering the highest quality of cusotmer service and we have been certain to log your feedback across with the relevant area and stores management as we advised in our email with you.

If you would like to discuss your feedback on this with our team further we are always happy to help and you can contact us directly through our previous email chain or by emailing hello@lolascupcakes.com.

Kind regards,

Noté 4 sur 5 étoiles

Overall very good

Overall very good.
However, chocolate fudge cake needs just a little less icing all around

17 avril 2026
Noté 5 sur 5 étoiles

Delicious cake!

The cake that we've ordered was one of the best we've ever eaten. Also it was so properly packed and presented nicely! I didn't expect that at all! Collection was quick and easy as well.

3 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

The cake was amazing

The cake was amazing. Both decorations and texture of the cake was really tasty with fresh raspberries and Blueberries really gave the balance between sweet and tangy. I will most definitely coming back to Lola's. Thank you.

26 mars 2026

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