Lola's - Lola's Westfield Stratford Avis 

730
•
TrustScore 4.5 sur 5

4,7

Ground Floor, Statford Westfield, E20 1EJ London, GB

•

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... Voir plus

Noté 5 sur 5 étoiles

Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... Voir plus

Noté 5 sur 5 étoiles

We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious

Noté 5 sur 5 étoiles

Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's Westfield Stratford

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Ground Floor, Statford Westfield, E20 1EJ, London, Royaume-Uni

  • +447852 646 119

4,7

Excellent

TrustScore 4.5 sur 5

730 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(730)

5 792 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Always a fan of Lola's

Great selection including gluten free and vegan for the birthday party I threw for my daughter. The individual take home cupcake boxes were also a bargain compared to getting them elsewhere!

3 mars 2026
Noté 1 sur 5 étoiles

I ordered a princess cake for my…

I ordered a princess cake for my daughter’s birthday and my sister ordered a unicorn cake for her birthday both was looking very pretty and very nicely packed, however upon cutting cake realised they are very hard and so dry specially the princess one was bone dry none of the kids enjoyed it and they end up chucking in the bin it was my first experience with Lola’s cupcakes. I found them over hyped and over priced and absolutely tasteless kids chuck all the cake in bin and no one enjoyed it. Have to get ice-cream later for celebration which was very well enjoyed. Never ordering from here again.

7 mars 2026
Avis spontané
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello,

Thank you for sharing your feedback regarding your order of our Princess and Unicorn cakes.

I am very sorry for the disappointment experienced on this occasion and that your cakes tasted hard and dry.

We would like to assure you that our cakes are always baked fresh using high-quality ingredients to ensure the best experience and that this is not a regular occurrence for us.

Cakes are kept chilled until collection or delivery ahead of you receiving this.

We do recommend the cake is allowed a few hours at room temperature before serving to allow the sponge and icing to soften and to ensure it is consumed at its best as this can otherwise negatively affect the texture and taste of your cake.

We will be certain to log your feedback directly with the relevant teams to review further.

If you would like to discuss your feedback with our team further, please do not hesitate to contact us directly at hello@lolascupcakes.com.


Kind regards,

Noté 5 sur 5 étoiles

The best Birthday cake!

The cake was easy to Order and a personalised message gave a special touch! The cake was moist and not overly sweet. The mascarpone frosting was lovely. A fresh and light taste with just the right amount of everything!

24 février 2026
Noté 5 sur 5 étoiles

I bought 2 cakes... perfection!

I bought 2 cakes, the red velvet cake as a gift to someone who had never tried red velvet before (they absolutely loved it!) and the other Dubai chocolate cake to try out. It was amazing! The fluffiness of the pistachio sponge, just the right amount of knafeh, perfection! Definitely recommend Lola's to everyone who loves cakes!

19 février 2026
Noté 5 sur 5 étoiles

5 stars

The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions!

Staff at the Stratford branch were lovely when I went to collect my order. There was a lady wearing a hijab that was especially kind, didn’t catch her name but wanted to show her special appreciation as she congratulated me on the achievement written on my cake:)

14 février 2026
Noté 5 sur 5 étoiles

The cake was BEAUTIFUL

The cake was BEAUTIFUL! It tasted lovely, the sponge was soft, icing wasn't too sweet. I loved the addition of chocolate frosting and biscoff crumb. The cakes was well worth the money.

8 février 2026
Noté 3 sur 5 étoiles

The cake looked really nice and tasted…

The cake looked really nice and tasted good. Unfortunately within an hour of me picking it up and travelling to the restaurant for my daughters birthday the top half of the cake and slipped off into the side of the box.

1 février 2026
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello Kerry,

Thank you for taking your time to share your feedback with us today.

We are sorry to hear that your cake was damaged in transit after your collection.

Especially for designs like our Mini Tall cake it is very important to handle your cake safely to minimise risks in transporting the cake.

We provide advice and support in our FAQs regarding transporting one of our cakes, we hope this may be helpful to refer to for the future: https://lolas-cupcakes-support.gorgias.help/en-US/how-to-travel-with-a-cake-in-the-car-1823036

I will also be sure to pass on the details of your experience to the relevant teams to review more to understand if there is anything else we can do to help to ensure that customers can safely transport their cakes.

If you would like to discuss the details of your experience any further please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Noté 4 sur 5 étoiles

I have been a Lola customer for years…

I have been a Lola customer for years now and I absolutely love their cakes and cupcakes. They are my regulars for Birthdays or sweet cravings. However, I recently purchase their Red velvet cake and it didn't taste how it used to. I was dissapointed but will give them another chance before I pass my judgement again

20 janvier 2026
Noté 5 sur 5 étoiles

Great cakes and great service

The team at the Lola's in Westfield's Stratford City Centre are always friendly and helpful and the cakes are always fresh, good quality, presented well and naturally very tasty

15 janvier 2026
Noté 5 sur 5 étoiles

Great Cupcakes

Excellent customer service, and great cupcakes too, just wish there were more actual stores than just collection points.

6 janvier 2026

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