Lola's - Lola's Westfield Stratford Avis 

730
•
TrustScore 4.5 sur 5

4,7

Ground Floor, Statford Westfield, E20 1EJ London, GB

•

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... Voir plus

Noté 5 sur 5 étoiles

Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... Voir plus

Noté 5 sur 5 étoiles

We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious

Noté 5 sur 5 étoiles

Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's Westfield Stratford

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Ground Floor, Statford Westfield, E20 1EJ, London, Royaume-Uni

  • +447852 646 119

4,7

Excellent

TrustScore 4.5 sur 5

730 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(730)

5 812 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Stunning cake

Stunning cake - we adapted the baby girl cake to celebrate my daughter’s 16th birthday as I loved the look of the cake and so did everyone else. Tasted fab too. Staff were excellent.

11 novembre 2025
Noté 5 sur 5 étoiles

100% deliciousness!

As always, the cupcakes were utterly delicious! They are a perfect size and there were no complaints whatsoever! We love the idea of selecting our own favourite cupcake flavour when celebrating someone’s birthday and it’s great that you can choose vegan and gluten free varieties too. I ordered a mixed cupcake box online then collected from Westfield Stratford.

3 novembre 2025
Noté 1 sur 5 étoiles

Had a horrible experience for the first…

Had a horrible experience for the first time being a consumer of Lola’s I wanted to buy a small cake and then I bought it. Nobody made it clear to me that I had a message written on it that said happy birthday the only thing that puzzled me as I walked off the girl wished me happy birthday which made me think just peek into the box and see what’s there then I realised it said happy birthday on it literally within less than two minutes I went back and I said hey, you’ve sold me a cake with a birthday message can you please tell? Sell me one without one which I was told we don’t have any plain cakes left and even if there was I can’t sell it to you because is it against health and safety but I explained you literally just sold it to me and you didn’t explain to me that the only cakes that you have left have a message it became a whole thing. The staff member was extremely rude also lied multiple times to her supervisor and customer service and I’m just really really disappointed how everything was dealt with in the end the supervisor wipe the message off and then put some sprinkles on it which that could’ve been done from the beginning but it was just made so long for absolutely no reason and as a customer, it left a bad taste in my mouth and I don’t know if I would consider coming back to here again

3 novembre 2025
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello Nura,

Thank you for letting us know about your visit to our store.

I am sorry the cake had a message on it which was not expected.

We do have all our cakes on display and unboxed pre-purchase so the staff member sadly might not have been aware you did were not aware of the Happy Birthday message due to this. Our cakes are sold as seen.

Due to Health and Safety we cannot take returns of cakes once they have left the store, they cannot be resold to other customers.

We will pass on your feedback to see how we can improve this in the future to ensure customer's are more aware of messages before purchase.

I hope you have a good weekend ahead.

Best wishes,

Alice

Noté 5 sur 5 étoiles

Great tasting cake!

We have been buying birthday cakes from Lola's Cupcakes for the past few years and they're always really good cakes.

This time around was no exception.

26 octobre 2025
Noté 5 sur 5 étoiles

Delicious cake

Delicious cake
Easy process, quick turnaround and lovely friendly staff. Made the whole process stress free.
Thank you, plus it was really delicious!

14 octobre 2025
Noté 3 sur 5 étoiles

Good

Good . Bit pricey for a little cupcake.

9 octobre 2025
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello Jay,

Thank you for taking the time to leave this review.

All of our products are hand prepared and we use the finest ingredients but I will pass your feedback onto our team.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Noté 5 sur 5 étoiles

Purchased a cookies & cream cake for my…

Purchased a cookies & cream cake for my partner's birthday from the Stratford Westfield location and saw it was designed perfectly upon collection. No complaints, just wish I had more cake because it tasted so good! The staff working there were really kind

13 octobre 2025
Noté 5 sur 5 étoiles

Amazing Cake

We ordered a cake for my Brother in laws Birthday as we were staying in Stratford to watch Abba Vovage. The cake was delicious and the girl that served me was very pleasant. It was well secured in a lovely box and bag to carry it in.I would highly recommend and would order again.

11 octobre 2025
Noté 5 sur 5 étoiles

Cake always tastes delicious ,but it…

Cake always tastes delicious ,but it same to eat it runs out so fast before we come I wanted to get for my son chocolate cake but buy the time I reach all the cakes was gone which was in afternoon. I end up buy cupcakes which was really delicious

4 octobre 2025
Noté 1 sur 5 étoiles

There was a fly inside their cabinet…

There was a fly inside their cabinet where they store the cakes
I noticed after I paid for my order
I ask the member of the staff who served me
She quickly close to glass Infront leaving the fly inside that gave me nausea
That's disgusting tbh.. 🤮🤮

24 septembre 2025
Logo de Lola's - Lola's Westfield Stratford

Réponse de Lola's - Lola's Westfield Stratford

Hello Hina,

Thank you for taking the time to leave this review.

I am sorry to hear about this, I can assure you that we take hygiene standards very seriously and I will pass this feedback onto the store manager to look into further.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

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