Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... Voir plus
Établissement
Changer d'établissementGround Floor, Statford Westfield, E20 1EJ London, GB
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Lisez les avis des autres
I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... Voir plus
We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious
Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now
À propos de l'entreprise
- Magasin de gâteaux
- aussi dans
- Boulangerie
- Boutique de cupcakes
- Pâtissier spécialisé dans les gâteaux de mariage
- Service à emporter
- Service de commande de repas en ligne
À propos de Lola's - Lola's Westfield Stratford
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Ground Floor, Statford Westfield, E20 1EJ, London, Royaume-Uni
- +447852 646 119
4,7
Excellent
730 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Cake always tastes delicious ,but it…
Cake always tastes delicious ,but it same to eat it runs out so fast before we come I wanted to get for my son chocolate cake but buy the time I reach all the cakes was gone which was in afternoon. I end up buy cupcakes which was really delicious
4 octobre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
There was a fly inside their cabinet…
There was a fly inside their cabinet where they store the cakes
I noticed after I paid for my order
I ask the member of the staff who served me
She quickly close to glass Infront leaving the fly inside that gave me nausea
That's disgusting tbh.. 🤮🤮
24 septembre 2025
Réponse de Lola's - Lola's Westfield Stratford
Hello Hina,
Thank you for taking the time to leave this review.
I am sorry to hear about this, I can assure you that we take hygiene standards very seriously and I will pass this feedback onto the store manager to look into further.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
The cake was too sweet
The cake was too sweet. It was my daughter's birthday and we ordered Elsa theme cake . It was beautiful but kids couldn't eat because of extreme sweetness.
26 septembre 2025
Réponse de Lola's - Lola's Westfield Stratford
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry for the disappointment experienced on this occasion as you found the cake to be too sweet.
This cake is decorated entirely with buttercream icing which is the sweetest tasting icing we offer and can be too sweet for some based on personal preference.
I can perhaps suggest our cream cheese icing or ganache icing cakes which are a little less sweet in taste due to the nature of these icings.
If there is anything you would like to discuss further please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Nothing wrong with the store and the…
Nothing wrong with the store and the service. Choice of cake for my DDs birthday was bad. Opted for Vegan and Gluten Free Lemon and Raspberry Cake, which was too sharp for our taste. Had to throw away half of it. :(
25 septembre 2025
Réponse de Lola's - Lola's Westfield Stratford
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry for the disappointment experienced on this occasion.
I will of course note your comments with regards to the taste and that perhaps the lemon flavour was too strong for your liking for our teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
I placed my order online and was quite…
I placed my order online and was quite undecided about which size of cake I should d have . The person who took my order was professional , tolerant and kind .
On collection at Westfield Stratford, the young lady was helpful and friendly . We had a chat about which is the best cake-CHOCOLATE FUDGE of course !
The whole process was easy .
Top marks to all the staff.
5 septembre 2025
Fantastic cakes & brilliant customer service!
The Lola’s Cupcake Stratford Westfield branch is very good. The customer service there is fantastic; they are very welcoming, professional & helpful in assisting customers choosing items as well as informing them about the various deals & points you can get from purchases.
There’s a variety of cake flavours which are so beautifully designed, elegant & delicious.
I especially love the vanilla sponge mini cupcakes with buttercream & fruity toppings as well as a red velvet when I really feel like indulging. They package the decadent items very well too.
Full marks from me & I would definitely be returning again soon.
12 septembre 2025
Unfortunately got the wrong cupcake…
Unfortunately got the wrong cupcake given to me and only realised when I got home. Quite disappointing and the cupcakes are quite pricey too. The staff on this day were not paying much attention and I had to ask to be served and that's probably why they got my order wrong.
1 septembre 2025
Réponse de Lola's - Lola's Westfield Stratford
Hello,
Thank you for taking the time to give us your feedback.
I am sorry that you have been disappointed on this occasion.
We would like to understand more about this and log your complaint in more detail for review.
I will be in touch with you via email shortly to discuss further.
Kind regards,
Absolutely AMAZING cake for my…
Absolutely AMAZING cake for my daughter’s birthday party. It looked exactly as in the pictures. Tasted wonderful and light and went down a treat with the kids and adults. Beautifully presented and delivery to store on time- easy collection. 10/10.
10 août 2025
Celebration cake
Very easy to order online via their website on. Was notified on phone when ready for collection. Friendly service on collection.
Cake was well packaged, fresh, and delicious. Would definitely recommend!
1 août 2025
Delicious cakes. Very good service
Very easy to order. Plenty of cakes to choose from with different sizes. My cake was ready the following day and collected with no delays. Very good service and delicious cakes. I will be ordering again very soon
6 août 2025
Beautiful cake and super tasty!
Cake just like the pictures. Sponge very soft and delicious. Everyone loved it!
5 août 2025
Brilliant
Easy to oder. Efficient service. Good packaging enabling safe carrying. Reasonably priced. Delicious product.
18 juillet 2025
Ordered from overseas for local…
Ordered from overseas for local collection- super helpful staff facilitated the process
22 juillet 2025
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