London Grocery Avis 

The order never arrived despite paying their high delivery fees. There was extremely poor communication and they have shown no effort to return my money. Avoid this company at all costs.

Ordered a large amount of cakes, cancelled within 30 minutes of placing the order, 7 weeks later the refunds have not been issued despite being reassured multiple times.

Avoid buying from them, have reported them to the trading standards.

Absolutely appalling quality.
Ordered fillet of beef and it is shocking. The quail Is also of the poorest quality.

I have emailed them several times and no response

AVOID

This company is a scam - AVOID AT ALL COSTS! I ordered an item that was meant to be delivered after 3 days. After no delivery and no update, I e-mailed their company only to be told that the order hadn't been sent because the item had expired. And that they would send me the correct items when they restocked. Two weeks later, still no update - I cancelled the order and asked for an update. They were very responsive and said they would refund straightaway. After 2 more weeks and no word, I reached out again. They responded and told me that they were in the process of sending the refund. At that point I raised a dispute with my bank and received my money back. Don't be fooled by their level of responsiveness. THEY ARE A SCAM!

I spent £80 in April, they sent the wrong item. They took 2 months to schedule a return. Still no refund and its been 5 months. I message every other week which sometimes they reply to but recently they stopped.

Placed an order back in April 2025 which arrived incomplete, they promised to replace missing item in 2-3 weeks but didn't. I have been requesting my refund since June and still not received it despite several emails.

Unfortunately I have fallen for the same trick as all these reviewers below.
Waiting for refund for over a month and I just keep receiving polite emails with the same excuses that people mention below.
The email responses are always sent out of office hours too!! This is definitely a scam

SCAMMERS!! AVOID! AVOID! AVOID!! Sent wrong products and refused to give refund. Just like many others have said about this company: they just keep writing polite emails saying they have ‘problems with their financial system’. They are THIEVES!!!!
Update: Refund just received after many emails and WhatsApp’s over 7.5 weeks.

TERRIBLE. AVOID AT ALL COSTS. They take your money, don't send you the product. They don't refund you (keep saying you'll have the refund by the end of the week, but it doesn't come). I've been waiting for over 3 months for a refund. They keep pretending there's issues with their finance department. I've reported them to trading standards. Please avoid them. As from a lot of the other reviews, I'm not the only one this has happened to.

PLEASE AVOID AT ALL COSTS, THEY ARE SCAMMERS. Took my money, couldn't supply the product, said they'd refund me but its been over 12 weeks and still waiting. They just say they're having "operational issues" with finance department. PLEASE SEE OTHER REVIEWS.... THEY'VE DONE THE SAME TO LOTS OF PEOPLE. AVOID THEM AND REPORT THEM!!

I recently ordered my first and last time a sturgeon from London Grocery. The delivery was prompt and well-packaged, with proper attention to temperature control, which I appreciated. The fish arrived in relatively fresh condition — not exceptionally fresh, but acceptable, and I had no major complaints at that stage.

However, a significant issue became apparent during preparation. Even while cleaning the fish, there was a noticeable earthy, muddy odour coming from the flesh. Once cooked, this translated clearly into the flavour, with a distinct muddy aftertaste that unfortunately overpowered the natural qualities of the sturgeon.

Now, it is important to clarify that this kind of flavour is not inherently unnatural — sturgeon is a freshwater fish, and if not handled correctly after harvest, such flavours are expected. But experienced and reputable sturgeon farmers know how to manage this. The industry standard among professionals is to hold the fish in clean, flowing water for a minimum of five days — ideally ten — without feeding them. This process helps purge the digestive tract and significantly reduces any muddy taste in the meat.

This step is especially important because sturgeon is considered a premium fish. Its meat is meant to be delicate, clean, and uniquely flavourful. When that natural character is masked by the taste of silt, the entire culinary experience is lost.

In countries where sturgeon is an established part of the national food culture, this purging process is taken seriously and done consistently. For those who are familiar with what real, properly handled sturgeon should taste like, the muddy flavour is not just disappointing — it feels disrespectful to the product and to the customer.

I sincerely hope London Grocery considers reviewing the sourcing and post-harvest treatment of their sturgeon. The fish has so much potential, but it must be handled with the care it deserves.

I purchased Glenryck Pilchards in Tomato Sauce 12 x 155g × 1 for £87 - very expensive but that's what I wanted. What I received is Tropical Sun Pilchards 8x425g - not what I wanted. They agreed to collect the incorrect tins of Pilchards and refund me.
No refund has been made despite many emails of promises to do so.

DO NOT PURCHASE FORM THESE UNSCRUPULOUS PEOPLE, THEY MAY WELL ROB YOU!

Shocking experience with this company. I ordered a product which they did not have in stock when the order was placed (and I later found out, had been discontinued in the UK for a while before this). I was sent a different, unsuitable product. They accepted their mistake, and asked me to return it - which I did - but never refunded me. I chased multiple times and in the end had to raise a bank dispute to get my money back.

I ordered a 24 pack of boost fruit punch off the website and asked to be delivered in 3 days. After the 5th day, item still hadn't arrived and I received an email saying they wasn't in stock and I would get a refund. Over 3 weeks later, still no refund, just lame responses by email. Their customer service line constantly rings out and when you message their what's app service, you don't get a reply for how long. Avoid if you can. Personally I think they need shutting down or at least a visit from trading standards

I placed an order for £53.99 on the 10th June 2025. Initially they told me that they could not send the order on the chosen date as they are waiting for fresh supplies. Over a week later they informed me that they would be giving me a refund. After waiting again for over a week they sent me an email on 13th July saying that due to unforeseen operational issues the refunds were delayed and would issue the refund very soon. It is now 19th July and still no refund. Please stay away from this company as they clearly have no customer service ethics. If I don't get my refund in a few days I will be reporting them to the customer rights ombudsman.

I ordered 4 boxes of nappies for my autistic son as I can't get them anywhere. So I was relieved I had them ordered for delivery today.
I checked my account online and it said unfulfilled. So I emailed and didn't get a response, messaged on whatsapp and finally got a reply.

They told me that they couldn't do my order and would promptly give me a refund. Now it's saying it's fulfilled online and I haven't received anything.

But they're still advertising having these Huggies pull ups on their shop website. Which is false advertisement and should be stopped. I have raised this with my bank.

I ordered 4 packs of frozen burgers from London Grocery.net on 17th June but when my order arrived on 20th June there were only two packs!

Their response on 21st June.
Dear Fiona,

I hope this email finds you well. We sincerely apologize for the oversight regarding the missing items in your recent order with us. This is not the level of service we strive to provide, and we deeply regret any inconvenience this may have caused.

To resolve this matter promptly, we would like to offer you two options:

1- We can resend the missing items to you.

2- Alternatively, we can process a refund for the value of the missing items.

Please let us know your preferred solution, and we will ensure it is handled properly. Your satisfaction is very important to us, and we appreciate your understanding and patience.

Thank you for bringing this to our attention, and we look forward to resolving it for you.

My response on 21st June
Please can you send me the missing two bags, I need them for an event on Saturday 28th June.

I received no response so emailed again on
24th June

Please can you confirm that you have received my response and that you are arranging for the missing burgers to be despatched asap! I need them by Saturday!

25th June – their response!

Dear Fiona,

Thank you for bringing this matter to our attention. We have received your complaint and want to assure you that we are actively working on finding a solution.

Our team is prioritizing your concern, and we will provide you with an update within the next 24 hours.

We appreciate your patience and understanding as we work to resolve this issue. Should you have any additional details to share in the meantime, please feel free to reply to this email.

All the best,
London Grocery Customer Support Team

25th June

I don’t understand what further details you require? I ordered 4 packs of burgers and you sent two! I complained and you accepted you had made a mistake and offered me a refund or a fulfilment of my original order! I asked for the two packs to be sent and I made it clear that I needed them by Saturday 28th June. I did not hear anything so I emailed again and received the email below. Please get burgers sent out today, I need them this Saturday !
I understand mistakes happen and I am more than willing to be forgiving but my patience is now running low!

25th June

Dear Fiona,

I hope this email finds you well. We are sorry for the inconvenience caused to you. I have added your order again on the dispatch list for tomorrow.

28th June
Please issue an immediate FULL refund! This order did not arrive on time for my event! To say I am angry is an understatement!

The burgers arrived on 29th!

I collect my order I AM VERY VERY HAPPY FOR THE SERVICE AND FOR THE ITEM WITH ALL MY PLEASURE I GIVE FIVE (5) STAR GRAND THANKS

Another extremely disappointing service. Claimed to deliver within 48 hours but i played safe and arranged to be delivered the next week. thinking it would be just on time for event, however, never came. no update, nothing. I had to frantically contact them and chased for update and find another source that is realiable. If you have operational issues, shouldn't you at least be professional and inform the customer? Not apologetic at all as well.
Beyond disappointment, asked for refund, said 1-2weeks! Sound ridiculous, but i waited. 15 working days passed, now nobody even responded. OMG. this is absolutely rubbish! If i could i would give ZERO star.

I was let down by another shop when it came to lamb, so when I came across LondonGrocery, I was a bit worried because of the reviews. My product wasn’t delivered on the day it should have been, but it arrived the next day, and I was very impressed with the communication, updates, and overall service. I will definitely be ordering again. Thank you team.