London Grocery Avis 

scammers. instantly emailed me saying they cant deliver and would refund. I emailed 3 times where they told me id get a refund within the week each time. I had to dispute the charge.

I am extremely disappointed with my recent experience.

This was my second order from London Grocery. The first time, I had to wait until caras fish was back in stock, but eventually I received the full order — and I was genuinely happy to have found someone in the UK who delivers my favourite fish. I was looking forward to becoming a regular customer.

Unfortunately, this time was very different. I ordered 2kg of caras fish and exotic fruits. I received the fruits but only 1kg of fish, and no one informed me that the other half was missing.

After I contacted them, they told me they would send the remaining 1kg immediately. A week passed with no update. I had to follow up again, and only then they told me they were still waiting for fresh stock. Eventually, on May 9, they said they would issue a refund — but I have received nothing,today May 28.

It is unacceptable to take money for items that are not in stock, without informing the customer. If something is unavailable, it should be clearly shown on the website, and the customer should not have to chase for either the product or their money.

Very poor service and communication. Sadly, I won’t be ordering again.

Beware ,This is a scam company ,
Paid over £100 for their products, no delivery no refund . Just an excuse they will get back to me , which they never do .

I placed an order with London Grocery and clearly updated the delivery address in advance, which was confirmed in writing by their team. The change of address only occurred after I received an email at 9.30pm the night before the original delivery date stating my product was not available. Despite this, they delivered to the wrong location over two hours away — a serious failure that forced me to pay £145 out of pocket for a private courier just to retrieve my items.

Their response? A dismissive email and a 50% refund that doesn’t even cover the courier fee, let alone the stress and time wasted. This is not only unacceptable, it’s a clear breach of the Consumer Rights Act 2015 (UK).

I’ve since initiated a chargeback through my bank and reported the company to Trading Standards. The customer service was cold, unapologetic, and entirely uninterested in putting things right.

I regularly manage food logistics for large film productions in the UK — and I will never use or recommend this company again.

Do not trust London Grocery. If something goes wrong, you’re on your own.

My order was supposed to be delivered today…I received an email from them, no apology or excuse, just to say it hadn’t been despatched and they don’t know when it will be. I placed this order over a month ago, well ahead of the date it was needed. This was for a birthday gift. My advice is do not waste your money with them, absolutely awful service.

The tasting of fresh fish was soo delicious, all my gust was very happy to have this meal.

Food is good quality, and customer service is also wonderful. And food is well packed. Will definitely order again!

Really bad experience worse company ever

I was informed my delivery would be delayed. to make sure I got the best sale by date. that is amazing.

A good company to deal with, will most definitely buy from the London Grocery again.

I have received a good service.

*"Very Disappointing Experience"*

I ordered a 4kg large fish from London Grocery Online and paid £90 for it. Unfortunately, the delivery was 13 days late. When the item finally arrived, I received two smaller fish instead of the one I ordered. After cleaning the fish, I found that 1,100g was wasted, leaving me with very little usable product.

I contacted customer service, and they offered a 20% refund and 20% off my next order, but they never followed through on their promise. Very poor service and quality. I will not be ordering again, and I don’t recommend this store to anyone.

Failed to deliver a Christmas order and are still to refund me. Complaint raised with Amex. Don’t use this retailer.

I ordered fresh fruits and vegetables from London Grocery, expecting premium products as advertised. However, the items delivered were far from fresh; some fruits were bruised, and the vegetables wilted. The packaging was also subpar, leading to squashed produce. ITis experience has left me reluctant to order from them again.

Be warned! Some items on their website simply do not exist. We ordered some game for Christmas and, in spite of firm promises that it would be delivered on Christmas Eve, it was not. They blamed a 'quality issue' which was a downright lie, and promised a prompt refund, which never came. I have spent four weeks and over 20 emails chasing it up. The Customer Service team repeatedly claimed that the refund had been processed when it had not. It eventually arrived yesterday. A total nightmare. We will never use them again, and nor should you.

They cancelled my special Christmas dinner order on the evening of 23rd December due to 'supplier issues', causing huge stress and disappointment and, nearly a month later, still haven't even refunded me! I had to open a PayPal dispute to get the money returned. Really poor.

Amazing service bread was fresh and arrived on time.
Thank you

Overpriced wooden oyster box.
Waited ages for the ousters and when they arrived, the wooden box I paid extra for was flimsy, poor quality and considerably overpriced.
The company should be ashamed of themselves for such an outrageous extortionate price.
Just not worth it. Avoid this Company.

Ammended

Arrived unripe, took the Ethylene absorber out, put it in a box with bananas, was usual to ripen it, it took over a week to soften, then was rotten and mouldy and still hard throughout. So was an odd mix of rotten and unripe. I messaged them with photos and a complaint, having spent over £50 on soursop I'd expect it to at least be edible when treated properly. They said they'd look into it and have since just ignored me hoping I'll go away.

Update

They have since responded and sent a replacement Soursop, it is unbruised, green, fresh and looks good, I have placed it in a sealed container with a banana and hope to ripen it. The inconvenience of the original experience and delays were not ideal, but I am hoping this one will ripen nicely and go well.

This has been a terrible experience. I am currently disabled and placed an order with them over Christmas, scheduled for delivery on January 28th. I heard nothing from them and later found out the delivery would be delayed until January 31st.

When the food finally arrived, multiple items were missing, and the fresh fruit was rotten. I have tried messaging and calling them, but they have been completely unresponsive. I received one message initially, but since then, nothing.
Do not buy from this company—they are very dishonest. Save yourself the trouble and avoid them.

Wonderful service the best quality produce what more can anyone ask for at such affordable price . Top notch

Really easy to navigate the website and order and the delivery was super fast. Great value product, packaged nicely and at an exceptional price.