London Grocery Avis 

Well, where to start. I placed 2 orders before Christmas, one for some special fruits and one for figs and quince. I then got emails saying the quality wasn't good enough so there would be a delay. I then received my 2nd order (quince and figs) although the quince were beautiful, the figs were from Tesco and were also out if date. As I write, I haven't received my first order, or the refund I requested. This is, hands down, the worst online order I have ever placed

I tried two order from this online store. Both order is the same situation, once you paid and confirmed the delivery date, they will told you according to the freshness reason can't delivery on time, and after few days checking still not full fill the order(1st order delivery wrong quantity at last), I don't think this company capable to full fill their services at all.

I had to contact this company on the day of my delivery to be told it wasn't going to happen. Their platitudes about inconvenience and frustration were nothing short of infuriating. 100% would not trust. I went to a different company in the end.

Excellent service and delivered on time.

I ordered on the 20th of December, promising that the delivery would be on the 22nd. On the 22nd, nothing happened. I got in touch with them to cancel the order. However, they promised that the order would be here by the 24th. Today, I received some of my order. I spent £100, and they had the cheek to send me 1 kg of chicken heart and two pieces of duck breast weighing less than 250g. They failed to send my 2 kg of beef fillet and the rest of the duck breast, which was my children’s Christmas dinner. They are not responding and now I am having to file a claim through PayPal to get my money back. Absolutely disgusting. Please do not order from them.

Given it a 1 star because I can't give it a minus. Promise after promise given and broken. Ordered 15th Dec for delivery 20th. Email late on 19th delivery delayed. Requested updates on ETA. It'll be delivered before Christmas. Gave them christ knows how many opportunities to put things right. Now its we'll send it out ASAP but no guarantee before New Year!!!. How does feck off sound? Hoping there isn't a battle to get a refund. Avoid like the fecking plague.

Received this email regarding an order placed for food for a family Xmas party this week if you read it you will see why after trying them for the first time wont be ever using them again.....pointless

Hi there,

I hope you are doing well. I'm writing to inform you about your order.

Unfortunately, we couldn't dispatch your order yet due to an unexpected delay in the supply chain :(. Therefore, we will try again to dispatch it with the newest products as soon as possible.

Started ok, received most of my order in good condition and fast with three items I was told would follow after. Contacted them a few days later to see if there was an ETA, was told items would arrive soon. Next day I received one more thing from my order. Chased a week later got an automated response and nothing else since. All I needed was a ‘we can’t get those items, here’s a refund’ or ‘those won’t come for a few weeks’ and I would have been fine. Won’t order from again

I buy often from London Groceries. Products are always fresh and good quality.
I had an issue with my order this time and the company sorted it promptly.

Thank you again for being great.

Despite a hiccup with my delivery, it was sorted out brilliantly and I can’t praise London Grocery staff enough. A big well done to all and yes I will definitely be ordering more from them again. I obviously recommend them in a big way.

Order delivered 4 days late and after the event it was intended for, given reason the usual ‘delay due to a supply chain issue’. Bad communication, customer service showed no interest in my delivery problem, 0800 number for voicemail only, WhatsApp no response, email slow, arrogant and condescending response. Product that was supposed to be fresh was frozen and arrived half-thawed. Reviews in their website deceivingly all 5* but real reviews in Trustpilot are not so great. Will not use again and would advise anybody to avoid London Grocery.

Very professional company,
Excellent food
Prime quality
Very good communication e
Delivery,
All from this company
PERFECT
Thank you

Lambs brains delivered on Tupperware lid in cling film not even a closed tub ON A LID WRAPPED WITH CLING FILM, cross contamination from chicken hearts so had to throw away £15 wasted never again!

Normally I would give them a higher score but recently they have not been to normal standards don’t no what is going on with there orders but keep getting them wrong

I've paid £130 for half baby lamb, and they sent me some ribs. When I contacted them about the issue they answered something like: "Well, lambs have ribs, enjoy your order." Totally scam.

Unfortunately my fresh order of cocoa pods was not delivered on time, the reason given was due to an issue with supply chain. I am still currently waiting for an update on delivery time.

Fresh product. Will packaged.

They want me to review something I never received, however the website itself is I don't know, very quick to charge me money but taking the mick to refund it but yeah, cba using them again.

The meat is high quality and delicious . Expensive but it worth.