Corrected my address immediately when I messed up and put my old address. Rug arrived extremely well packaged and looks great in my new house!!
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Lisez les avis des autres
The rug is exactly as I’d hoped and feel gorgeous. Made me happy when I unrolled it! My postcode was incorrect so the first delivery didn’t happen. It was hard to correct this online.
Travelled from Troon with view to order Harlequin Basketweave large rug.Appreciate all rugs on website are not in stock but I would have liked to see one of similar quality. Customer service was no... Voir plus
L'entreprise a répondu
We absolutely love this company! Superb range of super quality rugs, excellent website, great communications and delivery times and all at very competitive prices. Their anti-slip product is extrem... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 2008 Love-Rugs has being delivering rugs throughout the UK and world-wide. From designer brands such as Ted Baker, Sanderson and Louis De Poortere to budget, kid and pet-friendly rugs, Love-Rugs has something for every taste, interior and budget.
Coordonnées de contact
11 Commerce Street, G5 8AB, Glasgow, Royaume-Uni
- 01414206565
- info@love-rugs.com
- love-rugs.com
4,4
Excellent
303 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Réponse de Love-Rugs
Thanks David.
Réponse de Love-Rugs
Thank you for your kind review!
Very good price
Very good price, love the rug, provided a day for delivery & after staying in all day it arrived at 6:30pm ish Friday night, would be great if the window could be narrower (I wasn’t convinced it was coming) rug had a strong smell of the polyurethane but starting to calm down now. Would use Love rugs again, hopefully delivery can be looked at.
11 janvier 2024
Réponse de Love-Rugs
Hi Lynsey, thanks for your feedback and hope the rug looks great. Delivery is normally pretty good, although at times things can go wrong regardless of which courier is used, DX often give on the tracking a 2 hour window for delivery when it updates when on the van but I think it can depend on the depot/area so apologies about that.
Lovely rug.Great design
Lovely rug.Great design. True to the online photo. Looks good quality. Good value.
4 janvier 2024
Réponse de Love-Rugs
Thanks!
Lovely rug, great service and great price
Made an enquiry via their contact us on a Saturday morning, they were back in 10 minutes. Product the same as John Lewis at a fraction of the price. Delivered quickly in perfect condition. We love the Rug. Many thanks
4 janvier 2024
Réponse de Love-Rugs
Thank you David!
Peyton rug
A great range of rugs is available, great delivery even during the Festive season. I'm delighted with my Red Peyton rug. Normally I prefer to view in store first but I purchased online this time and the quality and rich colour are exactly what I was looking for
27 décembre 2023
Réponse de Love-Rugs
Thank you Charles!
Helpful advice & great selection
I went to the physical shop and got helpful advice on the material / construction for the kind of rug I was looking for.
I was then told to order on the website which was super smooth and I even got a discount.
Delivery was quick. The rug is just as I wanted it.
12 décembre 2023
Very good customer service
6 décembre 2023
End of a long search.
Your company was the only that had a selection of circular RUGS that l liked. The rug was delivered on the day promised although a few hours late. I was pleased to be able to pay for it by credit card on the telephone as l will not pay on line. The rug is just right for my hall and good quality.
Thank you very much Dorothy Swindells
4 décembre 2023
Réponse de Love-Rugs
Dorothy, thank you! It was a pleasure to help. Ryan
Good fast service for a rug that was…
Good fast service for a rug that was not in stock.
1 décembre 2023
Réponse de Love-Rugs
Thanks Maureen.
Too long to arrive, but great price.
Great price, but the rug was delayed twice. I understand that it was due to delays beyond their control and they kept me updated, but I can only rate on my experience overall. Took far too long to arrive.
30 novembre 2023
Réponse de Love-Rugs
David, thanks again for your purchase and for your understanding. Hope the rug looks great.
Order process uncluttered &…
Order process uncluttered & efficient.Good communication ahead of and up to a successful, on time delivery.
28 novembre 2023
Réponse de Love-Rugs
Thank you Rob!
Rug is lush
Rug is lush. So thick and just as nice as advertised in the picture. Would definitely recommend.
28 novembre 2023
Réponse de Love-Rugs
Yvonne, thanks again!
A late delivery
28 novembre 2023
Réponse de Love-Rugs
Tim, thanks for your feedback and apologies on the delay.
very good delivery and lovely rug
very good delivery and lovely rug, happy customer!
the rug is not as pink as in photo though!
24 novembre 2023
Réponse de Love-Rugs
Thanks Maite.
Love this rug & much cheaper than the…
Love this rug & much cheaper than the shop with black Friday 20% off. Quick deliver. Would recommend.
25 novembre 2023
Réponse de Love-Rugs
Thank you Vivienne
Friendly staff who went the extra mile…
Friendly staff who went the extra mile and a
Huge Choice of rugs.
24 novembre 2023
Réponse de Love-Rugs
Thanks Kevin!
Wasted my time, did not deliver item
I ordered a rug which I thought was in stock and only after finishing order I noticed that there was a tiny small print on the page that said its out of stick and new stock will be available in 2-3 weeks!
(Who ever is in charge of your website design clearly has no clue about what a good user experience is)
After waiting such a long time I received a email from their delivery partner "DX" stating that the rug will be delivered today and as so I booked a day off from work and waited all day for it to be deliverd. it is now 8pm and nothing.
When I try to get in touch with the delivery company no body picks up the phone and the support overall online is non existent.
Edit: There is absolutely nothing inaccurate about my review and quite frankly I don't appreciate your rude tone in your reply as a customer that gave you their money and has not received their product when you said it should be delivered.
It’s not very professional to call a paying customer a liar and this brings me back to my previous point about your companies disappointing level of care towards your customers.
Edit: Rug arrives, looks great but its the wrong size..
15 novembre 2023
Avis spontané
Réponse de Love-Rugs
Nima,
You ordered a rug on a pre-order on on the 3rd of November.
Below the product, right next to the size and price is the expected despatch times for each size. It is very clear for all to see.
When you ordered, the rug had an expected despatch date of 14th November.
This was also repeated in your confirmation email.
You did not contact about this (you could have cancelled at any point).
The rug arrived with us exactly on time and was sent out on a next working day, tracked and signed for delivery service.
Tonight, at 8pm you have sent an email stating the rug did not arrive as expected.
While we apologise for the inconvenience we cannot guarantee or be held accountable for the rare occurrence when a courier is so busy they are unable to complete their delivery.
Your comments regarding not being able to get in touch are extremely disappointing, as, if you have attempted to phone, you have clearly attempted to do so outwith opening hours. Unlike other sellers online we have a showroom and we both have a phone (which not all online sellers do) and answer within a few rings during operating hours. We cannot man a phone 24/7 and in fact I am checking emailing and replying to this from home at almost 11pm.
I believe your review to be wholly and completely unjust and inaccurate, towards a small independent company who go out their way for their customers and to correct issues when they arise.
While you are entitled to your views I hope you will realise that in actual fact we have done and delivered everything in our power to get the rug to you as promised, and the only reason this did not happen was down to bad luck that the courier in your area was unable to deliver as expected.
Arrived safely and I like the colours
7 novembre 2023
Réponse de Love-Rugs
Thank you for the feedback Margaret 😊
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