Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... Voir plus
L'entreprise a répondu
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... Voir plus
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Lucky 247 Casino
Écrit par l'entreprise
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Coordonnées de contact
Royaume-Uni
- support@lucky247.com
- lucky247.com
2,8
Moyen
216 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
to some extent
to some extent, this is one of the best casinos I have played in. The staff is quite friendly and ready to help you. I stayed away for months but I think is casinos is quite fair with the clients
20 octobre 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Mario,
Thank you for your kind words, we are delighted to hear that you feel this way about us here at Lucky247 and we will be sure to pass your feedback along to our management teams :)
Good Luck
Team Lucky247
Very professional experience
Very professional experience, quickly dealt with my query. Thanks Vinnie
12 octobre 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Dan,
Thank you for your kind review, we will be sure to pass your feedback along to Vinnie and our management team :)
Good Luck
Team Lucky247
Fast to reply to my request very…live chat
Fast to reply to my request very helpful thx again Connie 👏
26 septembre 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Connie,
Thank you for your kind words, we will be sure to pass your feedback along to Rose and our management team :)
Good Luck
Team Lucky247
Teresa a Good operator
Teresa a Good operator, poor speed to fix problem by back office
26 septembre 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Clive,
Thank you for your kind review and apologies for any delays which you have experienced. We will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Lucky247
Great customer service.thanks for…
Great customer service.thanks for helping me today Vinnie.so quick to help me with my problem and sorted it so fast
20 septembre 2019
Avis spontané
DO NOT PUT YOUR MONEY HERE
on august 9th I withdrew via swift $5000...I still haven't received it today we are sep 12th...I continue to get the run around with different answers and different time frames and all they say is be patient...it shows good on our end it must be the middle company...then they admitted they made a mistake and asked me to resubmit everything which I did that was well over a week ago...they don't put traces on anything don't accept any responsibility change their time frames all the time and blame everyone else. there's only one method of communication which is email that's it. do not risk this casino there's plenty more I have been online gambling over ten years now have NEVER experienced such obvious fraud.
17 septembre 2019
Avis spontané
Réponse de Lucky247 Casino
HI Katia,
Thank you for reaching out. We will have a member of our customer support team reach out to you in relation to you.
Sorry to hear that you are not enjoying your experience with us here at Lucky247 so far.
Chat soon,
Team Lucky247
What a great site to play actual casino…
What a great site to play actual casino game right at the touch of your fingers great.. I highly recommend..
14 septembre 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Gouled,
Thank you for your kind words. We are very happy to hear that you are enjoying your time on site :)
Good Luck
Team Lucky247
YOU WILL NEVER GET PAID
have been waiting for almost one month on a swift withdrawal with excuse after excuse with no action on their part offered...DO NOT WAGER AND BEWARE HAVE BEEN ONLINE GAMING FOR OVER TEN YEARS THIS COMPANY IS FRAUDULENT THEYVE STOPPED RESPONDING TO MY EMAILS
4 septembre 2019
Avis spontané
Teresa was great and very helpful!
21 août 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Lorenzo,
Thank you for your kind review, we will be sure to pass your feedback along to Teresa and our finance team :)
Good Luck
Team Lucky247
Awesome fast reponae and resolution.
10 août 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Sandra,
Thank you for your wonderful review, we will be sure to pass your feedback along to our support team :)
Good Luck
Team Lucky247
Great online chat help
Really good site lots of games and the online chat help was fantastic xx
1 juin 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Nicola,
Thank you for your fantastic review, we are so happy to hear that you are enjoying your time on site :)
Good Luck,
Team Lucky247
quick, friendly & helpful
having trouble with a bonus, but got it all sorted very quickly
23 mai 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Rebecca,
We are delighted to hear that you were able to have your issue resolved! We appreciate your amazing review and feedback :)
Thank you
Team Lucky247
Decent site
Decent site. Customer service is always fast and helpful and payout is also fast. Could do with more games but for what they do have they do a good job.
18 mai 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Reece,
Thank you for your review, we are very happy to hear that you have had a great experience with our customer support team. We are always working to improve the service we provide to our players and appreciate all feedback. We will be sure to pass it along to our management team for you :)
Good Luck,
Team Lucky247
Réponse de Lucky247 Casino
Hi Ross,
Thank you for your kind words, we will be sure to pass your feedback along to our customer support team :)
Good Luck,
Team Lucky247
Customer service operator Teresa is the…
Customer service operator Teresa is the most helpful of them all. Competent and polite
27 avril 2019
Avis spontané
I enjoyed playing but as with all…
I enjoyed playing but as with all gambling it’s pot luck if you get a decent win but I lost faith in your site as all I seemed to do was desposit.
21 mars 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Jackie,
Thank you for your review, we are very sorry to hear that you feel you are not having the best experience possible with us. A member of our Customer Support team will reach out to you shortly to have a chat.
Good Luck,
Team Lucky247
Everything is good
15 mars 2019
Avis spontané
Réponse de Lucky247 Casino
Hi George
Thank you for your amazing post, it is very much appreciated :)
Team Lucky247
Thankyou Teressa for your valued help…
Thankyou Teressa for your valued help today Love this Site :) x
13 mars 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Tina,
Thank you so much for your kind words :) So happy to hear that you are enjoying the site. We will pass your review along to Teresa for you.
Good Luck
Team Lucky247
Terrible terrible
Terrible terrible , worst casino site ever been on..... deposited hundreds and hundreds on here. When I eventually won something , I asked for time out so I wouldn't be tempted to gamble my winnings , only site I know that sends you an email to do this and then when you get the email, the link you press is an fake page that just comes up error over and over so needless to say I lost every penny of my winnings and was stupid enough to deposit again ..... I play lucky little gods mostly and now just realized that the spins are the same , it gives you an initial win and then nothing no matter how much you play it...... lucky 247 I've been playing slots for years and I'm.used to highs and lows of gambling but with this site I urge people STAY AWAY....Terrible terrible sit and I won't ever deposit again.... Another bad review for you 247
11 mars 2019
Avis spontané
Réponse de Lucky247 Casino
Hi Linda,
We are very sorry to hear that you have not enjoyed your experience with us here so far. Our customer support team are available on live chat and email 24/7 should you need any help in relation to your account or experience any issues. They can make any changes to your account. A member of our customer support team will reach out to you shortly to review your account further for you.
Thank you and Good Luck,
Team Lucky247
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.