Lucky247 Casino Avis 216

TrustScore 3 sur 5

2,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... Voir plus

Noté 1 sur 5 étoiles

Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... Voir plus

Noté 2 sur 5 étoiles

Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Casino
  2. Agence de paris
  3. Fournisseur de service de jeux

Lucky 247 Casino

Écrit par l'entreprise

Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good

Thank you Chris for helping me sorting out my problems

13 décembre 2018
Avis spontané
Noté 5 sur 5 étoiles

James was really helpful and polite

James was really helpful and polite, great customer service experience! I contacted after a promotion ended 10 mins ago and he still gave me the free spins! Not many casinos do, therefore 5 stars 👌

2 décembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Enjoyed playing and I did win more than…

Enjoyed playing and I did win more than I lost, but in the end I felt like old habits were going to kick in so I contacted support and spoke to Teresa about self exclusion. She was very well mannered and helped me in a flash. Thank you

17 novembre 2018
Avis spontané
Noté 4 sur 5 étoiles

Very helpful and friendly staff so far

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and regulations and fine print on the website which can be a little distracting.
Teresa from the support team deserves a special recognition for providing exceptional help via the live chat option. All my questions have been answered promptly, clearly and accurately (even the legal ones!).

15 novembre 2018
Avis spontané
Noté 1 sur 5 étoiles

Think first propa

Spend £40 on slots ,for 15 min and play with minim. BET of £0.20.... just imagine. Max win 1.50, and did't catch any bonus games at all. £40 - 15min - bet per spin £0,20. Good luck.
Think first propa. Before start to play for money.Hove thay say , winings is about 90-98%, everything computarised, automatic , not choicen winers..... 100% loose, you want? Casino set up for peoples ho made withdrowal and than reverse this, 100% loose everything, no chance to win, saym think is and with PARTYCASINO, ho know that. So they lie what people not setting up rules for slot machines, when win and when loose choice people. And thay forget to say what big wining procentage is probably 1 time in holl week. If you want play for money beter play with real people, all casinos is robers, but online casino is duble robers , thay all always win

Antswer for reply from "lucky247"...
If you so good , then why i try to do self-exclusion already week. At first waiting for confirmation e-mail 2-3 days, but when i pressing on link provided by your casino to finalise self - excl. I receive only error. And one more, today try again deposit , was thinking my be realy this was my mistakes, and what i soo: £1 bet - max winings was £0.14, so i will be ok if half of bet was comming sometimes back, but was 0.14 ...0.12.... 0.08 ..... with £1 single bat .£20 fly away in sec.
So i writing you here: please close my account . Log-in: evlampij1985_lc . And also close all my accounts in your casino network, like GLOSYBINGO.. and cuple more. And please not like written on your website responsible gaming: you can reopen this at any time , just contact suport, but close them permamently.
Please.
With regards

14 novembre 2018
Avis spontané
Logo de Lucky247 Casino

Réponse de Lucky247 Casino

Hi Aleksandr,

Thanks for getting in touch. We always welcome reviews from all our players, it means we can make improvements to our service where necessary.

We never like reading reviews from players where they had a poor experience while playing on our site. However, we have no control at all over when our slot machines pay out, this makes sure that we maintain the safety and fairness of our site.

All our slot games our produced for us by Microgaming and Evolution Gaming and independent bodies audit all the games on a continuous basis.

If you need further clarification please don’t hesitate in getting in contact with us again.

Thanks,

Team L247

- Update -

Hi Alex,

Thanks for sharing your concern with us. Our customer support manager has reached out with you directly through Trustpilot to confirm that your account closure request has been completed.

Kind regards,

Team L247

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