I registered several months ago, I made 1 top-up and I lost! I wanted to try again with another top-up. And I made 2 incredible wins. Never done on other sites! I must say that I was very happy! After... Voir plus
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Senhores, bom dia. ID - 362887658 Tinha uma conta antiga com a Lucky Star onde solicitei o encerramento, posteriormente cadastrei nova conta realizando depósitos, saques e apostas, não tendo co... Voir plus
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Hi, I can highly recommend this casino. Verification was very quick at the start, and withdrawals to my e-wallet were always processed within about two hours. There are weekly offers and VIP levels to... Voir plus
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I have been playing at Luckystart for such a long time and I have never had any bad experiences there. I really like to play there because the slots work fine and there has never been any issues. The... Voir plus
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4,0
Bien
86 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Luckystart Casino rips you off
I have been very loyal to this casino and today I deposited my money WITHOUT a bonus, (like I do every single time unless it's free spins to a favourite game) and I was winning and I went to withdraw my winnings and it said I had the full amount that was able to be withdrawable, so I did. It said pending and it usually does and I chose to deposit another $40.00 and played that out not being so successful. I received an email saying they canceled my request for withdrawal of funds and to contact support for my reasoning. So I went and inquired about it and I was informed that I wasn't able to withdraw due to I have to play out 3x the deposit amount. I have done this tons of times before without ever having to wager any amount especially when there was not a bonus purchased. I asked when was this a new rule and told them I have done it lots in the last couple months and even went over the terms and conditions and there was not one thing in there regarding this "3x wager" and they closed down the chat. So now I'm out these winnings and ticked right off that this is how they do good by a member who faithfully chose their casino. I give them -100 stars for customer service -100 stars for being cheats and -100 stars for not being fair. It isn't worth using this casino so I will not waste my hard earned money or nor my effort to every play with that online casino again. I advise against them hugely to new members. They're great and fantastic in the beginning but will cheat you and rip you off in the end. Shame on this business and don't bother trying to reason with their support because they won't even listen long enough before closing the chat for it to even be worth your effort.
7 mai 2024
Avis spontané
Réponse de Luckystart
Hello Jayme,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating situations like this can be.
For privacy and security reasons, we can’t review or discuss account-specific details publicly. Please contact our support team via live chat or email with your registered email address, and we’ll be happy to review your case and provide a clear explanation.
Best wishes,
LuckyStart Casino
Scam Casino TAKE CARE!!!
Watch out Scam Casino whenever you try to withdraw they will do anything to keep your money.
my withdraw already 4 weeks delayed even i uploaded a plenty of documents in order to verify my identity.
Wont deposit anymore into this scam!!
22 mars 2024
Avis spontané
Réponse de Luckystart
Hello Riberti,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating withdrawal delays can be.
For privacy and security reasons, we can’t review or discuss account-specific details publicly. Withdrawal requests are subject to verification procedures, and in some cases additional checks may be required.
Please contact our support team via live chat or email with your registered email address so we can review your case and assist further.
Best wishes,
LuckyStart Casino
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