Lulu Hypermarket LLC Avis 177

To be honest i byed honor phone and electric hotplate stove... The stove have 1yr warranty also honor phone. The stove have crack so that i go to lulu to fix coz have 1yr warranty.. Even honor phone not working good. But they said its only crack still working... What is this lulu... Your service not good.....

Terrible experience..Lulu site is very poor.. Could not check out...While clicking checking out always the message is" the store is handling large number of orders..please check back later" And the they could not solve or could not know how to do
Very very bad experience!!

I am writing to express my disappointment with the response and service I received from LuLu Mankhool regarding the iPhone Pro Max 16 I purchased on 17-Jan-2025.
Below is a summary of the issues I faced:
Sequence of Events:
17-Jan-2025: Purchased the iPhone Pro Max 16 from LuLu Mankhool (Proof Attached).
18-Jan-2025: Traveled to Pune, India (Proof Attached). The phone failed to power on despite multiple charging attempts.
19-Jan-2025: Reported the issue to LuLu customer care and Sandeep at LuLu Mankhool. Visited an authorized service center, but no resolution due to the unavailability of technical staff.
20-Jan-2025: Revisited the center. The senior technician identified a hardware issue (Report Attached). I requested an exchange but was advised to handle this at the LuLu Mankhool store.
25-Jan-2025: Returned to Dubai (Proof Attached).
26-Jan-2025: Spent over 5 hours at LuLu Mankhool. The phone charged briefly, but I was informed that a GCC iPhone report was required for an exchange. The phone remains with LuLu Mankhool for resolution (Proof Attached).
Concerns:

The phone has had a hardware issue since day one and now shows scratches from multiple diagnostic attempts, which is unacceptable for a new device.
The resolution process has been highly inconvenient, and the reliance on third-party vendors has eroded my trust in LuLu and Apple.
Request:
I kindly request a replacement for the defective iPhone Pro Max 16 with a new device. It is unreasonable to expect a customer to accept a problematic device as new.

I hope for a swift resolution to restore my confidence in your service.

Didn't receive my product. Refused to give a refund after 30 days. Never again ! The customer service rep had terrible grammar and spelling the email was typed in broken English.

I don't even want to give it one star but that's the lowest possible rating. The quality of trousers i bought it terrible there is lint all over and i only wore that once after the 1st wash the colour also faded.

Great service i got from Mr. Keith. He helped me for my transaction.

Horrible! I wish I had the option to select a zero star service. Horrible the worst in the world

LU LU hypermarket is excellent in its navigation through the different sections of the groceries and electronics items.

Worst customer service ever. I recently bought a stove from them AlWahda mall branch and since then which was almost a week ago I'm calling them for installation and changing the nozzles. Worst customer service ever, no one answers I had to go there again and they promised to send someone and till now nothing. When I recall they close the phone in my face or cancel it. Don't recommend anyone to buy from it!

This doesnt deserve even 1 star do not order online from them from 8 orders I received 3 thats broken and customer care said it will take ONLY listen ONLY 1 day to process terrible!!

VERY HORRIBLE VERY VERY BAD EXPERIENCE I EVERY HAD IN ANOTHER MARKET
Yesterday that is 29of October 2024 as I am regular customer of LuLu Hypermarket, so I went lulu which is in madinat Zayed
I bought the item more then 3000 aed
N I also bought saree for my mom. But when I went home n check properly it was damage so I again went back for exchange but they said they don’t have another one only one piece but I need the same one, so I insist to give me the same because lulu is not a small market they have several branches if they want they can arrange from anywhere. The customer service called manger my God very very rude he didn’t listen to me even didn’t asked just came to me with an attitude n said will check in other branches if no will give your money back
N started arguing with me n he started saying I am your making problem for me. Like really they are the one giving me damage items n then they are the one fighting. Being manger he behaving very unprofessional. I am totally upset with this kind of behavior

Im a customer of Lulu for 8 long years but Lulu is missing his place now a days in many ways like they put offers but forgot to update in system and people are buying their items with different prices instead of offer one and they don’t even realize that until they check the bill. And there is no compensation as well from them, Ive purchased a house pack of biscuits feom LULU production and there was a long hair in it, i have shown them the pictures and videos but no compensation and no response to my complaints.
Its very disappointing.

Absolutely horrible! I've ordered 3 packs of dumplings online, they are frozen obviously and I wasn't even thinking that such a big company gonna delivered it on the passenger seat, with the juice out of them, half soft and sticked to each other in one large ball. I can't even cook it. You don't have a freezer in your delivery vehicle? This is not serious people. Never again.

Smart Marketing Strategy, HAPPINESS DISCOUNT FLAT 50%, I purchased 71 Items on 29th Aug and got discounts in only three items, Also the cost of all items are more than other shopping malls specifically in grocery and food stuff, I also noticed that the quality of the products are not even satisfactory but also expensive, so much crowd, no clean corridors, vegetables are in pathetic condition, I will never ever go to LULU again and will suggest all my group and friends, it’s Like a cheating someone emotionally but in legal terms so we are helpless.

After one spends considerable time adding items in cart,then items aren’t available,then one has to wait for 2 to 7 days refund,and then one waits impatiently for refund,only to find out that bank didn’t get it. Customer goes back and forth between bank and lulu customer service which is absolutely useless. It didn’t happen one time but multiple times. No wonder they don’t provide ( pay by card upon delivery). Truly their aim is to anger and dissatisfy customers with zero consideration to our valuable time.WAIST OF TIME.

Why is your cashier is very rude especially the woman at the entrance she is not professional she got mad because I asked her about an offer that is not clear , I'm so upset poor customer service. Not recommend.not willing to visit again.

I m regular costumer for lulu spice 20years .I bought shoes 169 dirham and returned neck to Chang it to less size they refused as policy said within 14 days . What a cheap and bad Hypermarket never going to it any more

Lulu online shopping experience:
Always delivering wrong items, very slow in responding online chats. When we select items online it’s available but once we make payment, some items are cancelled saying out of stock. Delivery guys are not trained well. Better avoid online shopping if LULU is not providing good service

Atrocious customer service! No one reads or acknowledges emails, Instagram messenger is useless. No one replied, no one is even there. Choithrams is FAR FAR better.