Lulu Hypermarket LLC Avis 178

Bought a Hisense 75Q8700UWG TV from Lulu Al Falah Plaza for 5,000AED which was sent for repairs twice in 4 months.
They eventually agreed for an exchange for a new TV but the model was discontinued (it was newly released and surprisingly discontinued and replaced with an updated 75U8QF model, probably because the previous model was crap!).
I requested have been waiting for the past 2 weeks for a (1) replacement with either models, i.e. 75Q8700 or 75U8QF or (2) a refund to my credit card, or (3) a refund via Lulu credit notes.
I have paid 5,000AED and have no TV or refund.
Appalling customer service - next time, will support Amazon.
Tough luck with refunds or replacement (They take your money, refuse to replace or refund, want you to deal with their supplier directly, and don't want to resolve problems).
Still waiting for resolution - went to the store last weekend, and will go to the store again next week to follow up. Bunch of crooks.

Worst experience in Sharjah rolla the salesman in garment section very rude to the ladies
We will boycott lulu ...

Very poor service. Purchased a refrigerator from Lulu bur dubai , brand super general and exactly in 40 days got spoilt. Under warranty for a year. Now when we call customer care they say that we need to pay for spare parts if spoilt. In a months time how can spare parts get spoilt unless we were given a defective piece. Lulu very very poor service. Wish I had read the reviews earlier . I would not have purchased any electronic items from Lulu. Lulu needs to keep a track of their suppliers.

Bad bad bad bad even 1 star I dont want put. never buy electronics from Lulu bad bad bad I buy washmachine but dryer not working I call no body come to fix I go Lulu many time I go there more than 10 time warrantees not working the say ok ok ok we will send but no body come to fix one time only the send boy come but he not fix he say after I will come now 2 month no body come I call the say ok we will inform but same story lier no body come no body fix I go there many time the say ok same story no body still not come, I call I say I want talk with meneger the say ok we will inform them the will cal you back after 5 minus but no body not call

Lulu offers are mostly worst offers and their Lulu brnad products are very bad. Offers eggs also very bad and some products are near expiry. comparatively other supermarkets and prices also high. if they continue like this they will lose all business. spacious stores only plus for lulu. So families will go there.

worst service in Dubai, to fulfill the order they take 4-8days and their customer service can't do anything even you want to cancel the order they don't have authorization. Just funny how they handle e-commerce business, will never buy from them again. They should learn from Amazon.

I bought a laptop from lulu centre and there was no audio software installed from the start.I called expert technician but he also failed and said no software at all in your laptop,lulu have to replace because this is new computer.
When I visited the customer services, they said we need 14 days minimum to repair but will not replace. when I bought from carrefour, they said if any issue in the first 15 days will replace with new one.A very bad experience

They have amazing offers and prices and large varities of product under one roof, but it lacks salesman ship and their refund policy is not good

I had bad experience twice. Salesman speak with customer very nicely, but they will be very bad after place the order for purchase. They do not supply you complete accessories until you ask them. It was in Alain LULU .

How do i get a refund? Only part of my delivery came. I was promised a refund in May. I emailed customer service but still haven't received my refund. Does anyone know how to get a refund? Please reply. Thank you

The worst shopping experience ever. Never shop through their app. I had missing items and broken items and open and used bottle lids. Ordered eggs and all 12 eggs were broken and leaked out on to other items. The call centre staff is of no help. I spent all day and made a 100 calls in order to get my refund and to get the eggs Replaced but dont think they understand anything. I guess I will have to visit them in person to sort out the mess they created.

Utter crappy online Str I have ever experienced, Am trying to place an order since May

Hello all, my order online was terrible... First 2 times not successful since delivery schedule no slot.. Then finally ordered.. Some items not available, some not given as mention in image. Fruit and Vegetables not in good condition half of them we had to throw... This is not an major complaint but customer need to be treated as its unfortunate need.

Lulu online UAE
Ordering – As their website is pretty old, only 7 days can be ordered in advance. Its takes atleast 7 days to put in your order. And another 5 days for the delivery.
And again no delivery on time even after the payment. No text messages advising of the delay. It’s a joke scheduling as per their delivery date. We don’t receive an order confirmation, no receipt etc. And they have a delivery charge which no other supermarkets in UAE has.
And when you call the customer service, they will apologise. Once apologised, everything is back to normal.
They are aware that even if one or two customers complains they will survive with the others. This must be happening to other Lulu customers but they don’t retaliate.

Lulu webshop UAE.
Ordered, checked out, paid.
... Order vanished, along with my payment.
No order confirmation, no receipt, no order to be found in the previous orders section.
Payment however deducted on my card.

OK, lets call customer service then.
2x 40 minuttes waiting in line, and still did not manage to reach them.
Tried facebook chat as well, no response.
Tried email, no response.

payment deducted 31 st march, at 19.01 local time, amount 213.20
I would like you to pay me my money back.

Their app doesn't let you fill out the devilry address therefore making it useless. I found this out after spending 30 minutes trying to order 40 items - SO FRUSTRATING.
I called their help desk (Jabba) who didn't acknowledge it as a major issue and directed me to the website (not very helpful!)
I ordered on thier website - it shows a delivery slot free so again proceed to repeat the order of 40 items - but when I click to pay, the it shows that the delivery slot (still showing as available) is NOT available. Terrible online experience and worse helpdesk experience.