Luminesce Avis 

This device did not operate properly for me. I contacted the support department and let them know I'd like to return it and receive a refund. Their " 30 day satisfaction guarantee" is not as easy as they say. I received a response asking details about my issues with the device, which I provided. Then I received an email asking for more details and was told the item should be "unworn", returned in original packaging, and if approved, they would issue a return. I did not expect any issues with the device, therefore did not keep the box it arrived in. I do not recommend this device or this company. I will NEVER buy anything from them again.

I had to give it A star or I wouldn't have been able to write my review. Would've given none.
My tool came NOT working. No vibration. I asked to return it. They asked for proof of purchase, pics AND video, and a reason why. I sent it all in and no one will respond to me. This company is shady as sh*t.
I would purchase the sola wave from Ulta before this any day.

If you are on the fence about ordering this product... don't! I have send 2 emails asking for refund and list enough reasons why this product and serum is very disappointing . They have replied once "asking for more detail to help them understand act accordingly" I sent 2 more emails and have not had a response in 3wks ! I am guess they are waiting out a no return policy after a specific amount of time !! This is a company that does not stand behind the product, and my mistake was not doing enough research before purchasing .

It’s a very soothing tool to use. I do feel that my skin is softer and blemishes seem to heal more quickly. I haven’t it long enough or consistently enough to see big results but it’s lovely so far

The packaging itself is great but the product has dried out my skin incredibly. I’m going to give it a while longer to see if my skin adjusts or has any benefit but right now I’m quite disappointed!

I received this a few weeks after ordering. I just started using it a week ago, so results hopefully will come. I do wish there were directions. But, I love the massage element with the different lights. It feels great and I feel relaxed after it's done!

Can I give negative 10 stars. Absolutely horrible experience. Support was terrible. It took weeks to get a simple item.

My products, the 7 in one and the serum, was ordered in November and took until January to arrive. Customer service said I would receive a refund after 21 days, and never followed through. After months, the item arrived. It only had 5 light changes instead of 7, and the serum is sticky and makes the wand drag across your skin. Don’t order it

I have only used this product for about 3 weeks and while I noticed some dark spots fading, I bought this for my double chin and I know what will take time but 30 days isn’t long enough so we’ll see.

I’m joining all of the fellow reviewers on here to say that this company is nothing but a group of thieves and scam artists. When I received my product, it didn’t work. It kept turning off after about 2 minutes. I emailed asking why this would happen, and asked for help. I was mostly ignored and then they finally responded with “make sure the cap is off.” After no help from them or explanation as to why their product is junk, I asked for a refund. I was asked to provide proof that the device is in its original box and unharmed, which I did. I’ve since been ignored despite my following yo several times. These people are CROOKS AND SCAMMERS do not waste your money!

Love the luminesce! My neck has improved so much that it’s very visible the compliments I have received.

Scam. Never received my order and can’t get a refund. Now won’t reply to my emails.
DO NOT ORDER FROM HERE

I bought one and it worked beautifully for about 40 days. Then it died. Straight up stopped charging. Now it is a cheap plastic paperweight. I reached out to support about getting a swap, even for the power cord, and they told me to buy an aftermarket one.

I would give zero stars if I could. Do not buy from this company. I purchased the Luminesce 7 in1 LED Facial Sculptor. It took forever to receive - was mailed directly from China. It's supposed to 'vibrate' while being used. Mine will vibrate an instant and then stop. Even if the vibration worked I would want to return it.
Wrote their support and was asked to provide a 'video' of me using the product so they could see what I was doing wrong. I've e-mailed back and forth 6 times now and they are refusing to allow the return. (Exact words 'Please note that our 30-day money back guarantee applies respective to our refund policy.') I'm filing a complaint with the FTC. Feel like an idiot for being duped into purchasing this. I'm certain the rave reviews are all BOTS.

Scam scam scam!
Worst products ever and worst customer service! They will purposely avoid you by email so that you can clock over the 30 days money back guarantee! No phone number can you believe it? Dodgy website!!!
Worst decision of my life to buy this product!
Do not buy!!! I repeat, do not buy!!!
I am left with no choice, but to contact my bank to avoid the transaction!!!

This product is junk and didn’t even work. They are also making me send videos and pictures in order to return. Giving me a hard time to return although they have the 30 day money back guarantee. On top of this I didn’t even order.
I feel like they hacked my Amazon account.
Total scam!!! DO NOT WASTE YOUR MONEY!

I love my Luminesce… my skin feels tighter and smoother. Product arrived quickly too!

Company only offers 30-day guarantee unfortunately. I purchased mine in August 2024. And only use it 2x every other week but it already stopped working. So, no! It’s not worth the hype!

Update - the massage feature stopping working completely. I emailed the company and they responded the next day. After sending a short video to show them the issue they promptly concluded the device was faulty and are sending a new one.

I want to like it, but haven’t used it long enough to see true results. I like The massaging feature and find it very relaxing. I went Lower in stars because the massaging does not always work And it took a very long time to get after mailing.

Only had for 2 weeks but my skin feels smoother will have to use for longer to get the results. I use for a few mins a day. Delivery took a little while but glad I bought and would recommend.