Lunar Sweden Avis 

Réponse de Lunar Sweden

Il y a un jour

Hello Sven,

Thank you for taking the time to share your experience.

We are very sorry to hear if you have experienced delays with your international transfer and that this has caused frustration for you. We completely understand how concerning it can be when a payment doesn't reach its destination as expected.

In some cases, international transfers require additional reviews before they can be processed. As a regulated bank, we have a responsibility to ensure that payments are handled securely and in accordance with applicable regulations. This means that certain transfers may require further clarification or review before they can be completed.

That said, we always aim to process these cases as quickly as possible, and we're sorry if the waiting time in your case has not met your expectations.

We would very much like to look into your specific case and understand what has happened and follow up, to ensure you get the help you need.

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hello Jan,

Thank you for sharing your feedback with us.

We're happy to hear that you had a quick and positive service experience. Providing smooth and helpful support is something we always aim for.

Thank you again, and we wish you a lovely summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hello Astin,

Thank you for taking the time to share your experience with us.

We're so happy to hear that Sigrid was able to help you right away and that you had such a positive experience with our support. We'll make sure to pass on your kind words to her.

Thank you for your lovely feedback, and we hope you have a fantastic summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Marcus,

Thank you for sharing your feedback and experience with us!

We are happy to hear if you found the process of getting started with your company quick and smooth.

Making it simple for businesses to get up and running is something we strive for, so your feedback means a lot.

Wishing you the very best with your new business, and have a wonderful summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

ll y a 4 jours

Hi Jonas

We are sorry to read that this has been your experience, especially if it has affected your holiday.

We do, however, want to clarify that we do not restrict access to accounts or funds without reason. As a regulated bank, we are required to carry out security and compliance checks whenever necessary. These reviews are an important part of our responsibility as a bank and are not something we can compromise on.

We would very much like to look into your specific case and help you gain a better understanding of what has happened. We have therefore requested your contact details via Trustpilot and hope you will get back to us so we can investigate the matter further together.

Best regards,
Yakup

Réponse de Lunar Sweden

Il y a un jour

Hello Aslihan,

Thank you for sharing your experience with us!

We're glad to hear if you found our customer service both friendly and solution oriented. Providing helpful support is something we care deeply about, so it's great to receive feedback like this.

Thank you again, and we wish you a lovely summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hello Madeleine,

Thank you for sharing your feedback with us!

We're really happy to hear if you had a positive experience and felt well taken care of. Fast and friendly service is something we always strive for, so your kind words mean a lot.

Wishing you a wonderful summer ahead!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Katta,

Thank you for sharing your feedback and experience with us!

We're happy to hear if you're enjoying the possibility of using Swish through Lunar. It's great to know that this makes your everyday banking easier and more convenient.

Thanks again for your feedback, and we hope you have a lovely summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Gustav,

Thank you for your kind words and for sharing your experience with us!

It's wonderful to hear if you had such a positive experience with our team. We'll be sure to pass your thanks on to both Karl and Mathilda, they'll be happy to hear it!

Have a fantastic summer.

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi EH,

Thank you for taking the time to share your feedback.

I am sorry to hear that the experience has not been as clear as you expected, and that it resulted in reminder fees. That is certainly not the experience we want for our customers.

If you're ever unsure where a payment will be deducted from, you're always more than welcome to contact our support team. We will be happy to guide you through it and make sure everything is as clear and straightforward as possible.

Depending on the type of payment, you can also see where the payment is being deducted from in the transaction receipt. For example, card subscriptions will show which card was charged, while direct debit payments will show which account they were withdrawn from.

I would also like to learn a bit more about your experience and make sure you get the help you need, so I will reach out to you directly.

Feedback like yours helps us identify where we can improve the experience for our customers.

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Hasan,

Thank you for taking the time to share your experience with us!

We are happy to hear if Nicklas was able to help you quickly and smoothly. We'll make sure to pass your kind words along to him.

Thank you for choosing Lunar, and we hope you have a fantastic rest of the summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Liviu,

Thank you so much for sharing your feedback and recommendation.

It means a lot to hear if you consider us the best bank for small businesses and that you've had such a great experience with our customer service.

We wish you continued success with your business and hope you have a wonderful summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

ll y a 4 jours

Hi Karam

We are sorry to read that this has been your experience.

We understand that it can be frustrating to be asked for additional information when you believe the source of your funds is obvious. However, as a regulated bank, we are required to understand certain account activity whenever necessary. This responsibility applies to all customers and is an important part of our obligations regarding security and financial crime prevention.

Without looking into your specific case, we are unfortunately not able to comment on why you were contacted or what information was requested. We have therefore requested your contact details via Trustpilot and hope you will get back to us so we can review your case and provide a more specific explanation.

We would very much like the opportunity to investigate this further and assist you.

Best regards,
Yakup

Réponse de Lunar Sweden

Il y a un jour

Hello Fredrik,

Thank you for taking the time to share your feedback and experience!

We are so pleased to hear if you had a smooth experience and felt well taken care of. It's especially great to hear that Karl made such a professional impression. We will be sure to pass your kind words on to him.

Thanks again for your review, and we wish you a wonderful rest of the summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Jeanette,

Thank you for sharing your kind feedback with us!

We are happy to hear if you had a great service experience. Knowing that we've been able to help makes all the difference to us.

Thank you for choosing Lunar, and enjoy the rest of your summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hello Oliver,

Thank you so much for taking the time to share such detailed feedback about your experience.

It's fantastic to hear if Lunar is delivering the kind of digital banking experience you were looking for, from the integrations and invoice scanning to the support you received. We're especially happy to hear your kind words about Lina. We'll make sure she receives your lovely feedback.

Your recommendation means a great deal to us and motivates us to keep improving every day.

Thank you for choosing Lunar, and we hope you have a fantastic summer!

Kind regards,
Nynne

Réponse de Lunar Sweden

Il y a un jour

Hi Lars,

Thank you for taking the time to share your feedback and experience with us!

We're so pleased to hear if you appreciate both our security measures and the support you received from Nora. We'll be sure to pass your kind words on to her.

Thank you for your trust in Lunar, and we hope you have a wonderful rest of the summer.

Kind regards,
Nynne

Réponse de Lunar Sweden

ll y a 4 jours

Hi Alex

We are sorry to read that this was your experience.

We understand that it can be disappointing to have an application declined, especially when you feel there are no obvious reasons for the decision.

We would, however, like to clarify that our decision is never based on a single factor alone. All business account applications are assessed individually based on an overall evaluation, taking a number of different factors into account. For regulatory reasons, we are unfortunately not always able to disclose the specific considerations behind a decision.

That said, we are sorry if our communication has left you with a different impression. We have requested your contact details via Trustpilot and would be happy to review your experience and the communication with you in more detail.

Best regards,
Yakup