Lunn's Jewellers Avis 387

The warm greeting from when we walked through the door, to the friendly, professional advise from Gary. We brought in several watches to be valued. I ended up purchasing another. Total impulse purchase - this was due to Gary showing the item & pointing out the value. We went to an appointment, then returned to the store and made the purchase.

Initially, I enquired about a pre-owned watch online. My query was answered promptly and courteously, and followed up with a set of photos of the piece, taken especially for me, including all the detailed information I was looking for. Upon making my purchase, the item was dispatched immediately, and I received it the very next morning. I couldn’t praise the service from Lunn’s highly enough - the team were brilliant! Thanks so much!

Very simple, and easy to work website. Packaging is top class 👌

Fantastic customer experience at Lunn’s. Staff are very friendly and knowledgeable.

Very helpful staff , arranging to get ring over from the workshop to view before we finally decided on the ring!

Lovely experience from start to finish Haley was knowledgeable and very friendly

First class service from start to finish, Amber was brilliant to deal with, thanks again.

Wonderful service. Knowledgeable member of staff.

All staff members were lovely

Excellent friendly jewellers with a wide range of top end watches and jewellery. Very friendly helpful and knowledgeable staff

John was excellent when I collected my ring for my partner. Very friendly and knowledgable!

Eileen who took care of our purchase was excellent - very attentive and knowledgeable and a pleasure to deal with - many thanks

Gary great guy helped me get my Cartier tank and very happy with it very nice made everything very simple will continue to do business with lunnes🙌

Claire was so helpful and knowledgeable and really helped us make the right choice.

Lunns really is a pleasure to shop in. All the staff are very professional, friendly and put you at ease. The staff member, Hailey was excellent and couldn’t have been more helpful. This is why I go to Lunns.

courteous very knowledgeable of their products sorted my issues out straight away brilliant service

My experience with Lunn’s Jewellers in Queens Arcade has been overwhelmingly positive. Nicola is always exceptionally professional and offered a superlative level of customer service that made my customer experience enjoyable from start to finish. Thanks, Nicola!

I have always bought my watch’s and jewellery from Lunns I loved going in the staff used to be so friendly and welcoming now it’s like a chore for some of them to even muster a smile I went in recently and asked to have an alteration done to one of my rings I was told to go on Amazon and order an adjuster I said I didn’t want to do that I wanted to have it done properly and asked could they do what they done years ago and fit a piece onto the ring to which I was told it’s very expensive to do that so I asked again and explained what I wanted and was again told I could just order a thing of Amazon so again I said I didn’t want that she then said I would need to have the ring sized and made smaller but again that’s very expensive I simply said that’s twice you have told me what I’m asking for is very expensive but I haven’t once asked you for a price so clearly I must not have been dressed well enough or looked like I had enough money to shop in Lunns even though my engagement ring and wedding ring where both from Lunns and they are what I needed done. I actually brought the same engagement ring in to be valued and have repairs done to it as I needed it for my home insurance again it was actually the same woman who was on the service desk and again she was very dismissive and again told me it would be expensive to have repairs done and then valued so she would let me know before they touch it I said it was ok just do the work and I will pay when I come to collect it I get that’s maybe the standard for that type of thing but why say it’s going to be expensive when I clearly I didn’t ask and just said to do what ever it needed and even though I paid to have the repairs done which was to add platinum to the claws and a bit on the side the ring came back and weighed the same as what it went because they used platinum from another bit of my ring to do the repairs and charged me for the privilege needles to say I won’t be shopping in queens arcade again or in the tag Heuer shop that’s been opened as I went in to buy my husband the smart watch for Christmas and I wasn’t even allowed to touch the watch until I paid for it and I’m not even joking and yes I went in with work clothes on (I help my husband with groundwork’s) so I had tracksuit bottoms and a work hoodie on but still it shouldn’t matter what I was wearing I knew the one I wanted and told the lady this so she took it out of the display box and held it I went to take it to have a closer look and she moved it away from me only I wanted the watch and wouldnt have had time to go find it somewhere else (and I didn’t want her thinking I couldn’t afford it or was another time waster) I would have walked out she then had the the check to say oh will that be credit card no love it won’t it will be debit card I didn’t even get offered as much as a bottle of water but yet a man and woman came in and as soon as they sat down got offered tea, coffee and water I have to add they also left with nothing (it takes them that long to box it up and wrap it the couple had finished the coffee by the time my watch was ready) but granted they looked the part but sure isn’t that the way it usually goes with time wasters they always get vip treatment and the poor everyday person gets looked down on. I just feel like now you get judged on how you look and some of the staff think they are better than you and you don’t deserve to be in the shop as you don’t look like you can afford to be there which is a disgrace

The company let me know by email every step of the way what was happening from the order being accepted to delivery. Good job Lunn’s