From first contact with Lunn's Jewellers to the actual purchase I was impressed with their organisation. They kept me informed at every step of the process, ensured that my purchase would fulfil my... Voir plus
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Lisez les avis des autres
Lunns are first class all the time. My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025. The welcome is lovely and the coffee beautiful. S... Voir plus
L'entreprise a répondu
I had an exceptional experience at Lunn’s Victoria Square when choosing an engagement ring. From the moment we walked in Martine made the whole process feel relaxed, special and completely stress-fre... Voir plus
L'entreprise a répondu
Today I happened to be passing Lunn's Rolex store and popped in after seeing an incredible variety of watches in the window. Once inside, I was privileged to spend over an hour with Morgen, who shared... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Coordonnées de contact
Queens Arcade, BT1 5FE, Belfast, Royaume-Uni
- 028 90329799
- concierge@lunns.com
- lunns.com
4,9
Excellent
387 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
fantastic service from start to finish…
fantastic service from start to finish made great by Darren , Peter, and Debra who made my experience special reciving my Rolex oyster perpetual watch thank you very much and look forward to my next purchase with Lunns.
Regards Shane.
20 septembre 2025
Avis spontané
Réponse de Lunn's Jewellers
Hi Shane,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with the team in Rolex, and will be sure to pass this note on to them. We look forward to seeing you again soon!
Best wishes, Lunn's
Réponse de Lunn's Jewellers
Hi Michelle,
Thank you for your kind 5 star review. We are delighted to hear you found our staff so pleasant, and look forward to seeing you again soon!
Best wishes, Lunn's
Very helpful excellent service
2 septembre 2025
Réponse de Lunn's Jewellers
Hi Ryan,
Thank you for your kind 5 star review. We are glad to hear you received great service, and look forward to welcoming you back soon.
Best wishes, Lunn's
Emma was great help
Emma was great help, very knowledgeable and made a nervous wreck feel very comfortable
26 août 2025
Réponse de Lunn's Jewellers
Hi Sean
Thank you for your kind 5 star review. We are delighted to hear you had such a positive, and comfortable, experience with us. We look forward to welcoming you again soon!
Best wishes, Lunn's
I had a great experience at Lunns…
I had a great experience at Lunns whilst purchasing a ring from them. I dealt with Pearl who was extremely helpful from my first visit viewing the ring until it was ready for collection. I am delighted with my purchase and cannot praise the service that I received enough! Thank you
6 septembre 2025
Réponse de Lunn's Jewellers
Hi Donna,
Thank you so much for your 5 star review. We are delighted to hear you had such a positive experience with Pearl in store, and very much hope you enjoy wearing your new ring for years to come. We look forward to seeing you again soon.
Best wishes, Lunn's
Excellent staff with great service.
22 août 2025
Réponse de Lunn's Jewellers
Hi Jason,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
Réponse de Lunn's Jewellers
Hi Martin,
Thank you for leaving this kind 5 star review for Hannah-Grace. We will be sure to pass this on to her, and we look forward to dealing with you again in the future!
Best wishes, Lunn's
Great communication from Patrick
Great communication from Patrick. All staff very helpful and also resized another watch I had that wasn’t purchased from them.
30 août 2025
Réponse de Lunn's Jewellers
Hi Jordan,
Thank you for your kind 5 star review. We are delighted to hear you had such a plesant experience with Patrick, and will be sure to pass this message on to him. We look forward to seeing you again soon.
Best wishes, Lunn's
Réponse de Lunn's Jewellers
Hi Gary,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
Impeccable Customer Service
Visited their Victoria Square store in June 2025 to have a watch bracelet sized. Despite having bought the watch elsewhere, I wanted to take it to be sized by the best in Belfast. Upon walking into the store I was greeted immediately and shown to a consultation area and even offered a coffee. The job was done free of charge in a few minutes. The level of service made a great impression on me, especially as I had not even been a paying customer and as a younger person dressed very casually I was treated as if I were there spending thousands. My high expectations of Lunns were indeed met. When the time comes I will be back.
24 juin 2025
Avis spontané
Réponse de Lunn's Jewellers
Hi Carlos,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our Victoria Square store, and will be sure to pass your message on to the team. We look forward to seeing you again in the near future!
Best wishes, Lunn's
Fantastic customer service
From being in store, to speaking over the phone the customer service was fantastic. Compared to other Jewellers in Belfast City Centre Lunn's are levels above the rest. My wife loves her new ring and to top it off I was given an unexpected voucher to go towards a new watch. Thank you very much
12 août 2025
Réponse de Lunn's Jewellers
Hi Philip,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience and that your wife loves her new ring! We look forward to welcoming you both back into store in the future.
Best wishes, Lunn's
Dreadful communication. Ignores customer enquiries.
I sent an enquiry email to the concierge email address stated on the Lunn's website. After two days there was no response; not even an acknowledgment of receipt of said email. I then tried the WhatsApp contact method advertised on their website. A response was sent with no apology for having completely ignored my previous email. Seriously poor level of first contact "customer service". I'll take my business elsewhere.
20 août 2025
Avis spontané
Réponse de Lunn's Jewellers
Hi John,
We are truly sorry to hear of your experience, as it is never our intention for a client to feel overlooked; our Concierge team attempted to reach you via telephone and WhatsApp this morning. We kindly invite you to reconnect with us at your earliest convenience where our team would be delighted to assist you.
Best wishes, Lunn's
Excellent customer service and the ring…
Excellent customer service and the ring is beautiful. Can't ask for more!
11 août 2025
Réponse de Lunn's Jewellers
Hi Christopher,
Thank you for your kind 5 star review. We are delighted to hear you love your new ring. We look forward to welcoming you back online or in store in the near future!
Best wishes, Lunn's
Fantastic support from team at the…
Fantastic support from team at the Concierge. Necklace arrived on time, beautifully packaged and my wife was thrilled. Another great experience from Lunn’s Team. Thank you.
9 août 2025
Réponse de Lunn's Jewellers
Hi Pete,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online and look forward to welcoming you back online or in store in the future!
Best wishes, Lunn's
Very fast, and great service
Very fast, and great service. Ordered a watch online. Was contact proactively to check the wrist size. Watch was delivered the next day.
31 juillet 2025
Réponse de Lunn's Jewellers
Hi Mark,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online, and hope you enjoy your new timepiece! We look forward to welcoming you back online or in store in the future.
Best wishes, Lunn's
Online watch purchase
First class service, fast delivery, great price for the watch I'd been looking for and Hannah-Grace, the concierge, put me at ease about making a large purchase online.
Highly recommend
30 juillet 2025
Réponse de Lunn's Jewellers
Hi Ian,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online, and will be sure to pass this message on to Hannah-Grace. We look forward to welcoming you back online or in store in the future.
Best wishes, Lunn's
Amazing Customer Experience
My 11 year old son and his friend were treated like royalty last week by Jessica Hawkins in the Tag Heuer department of the Queens Arcade. Jessica could not have made them feel more welcome and allowed them to try on a watch each which made their day as well as being gifted a lovely cap.
Jessica is a credit to Lunn's, providing the best customer experience, regardless of your age :-)
7 août 2025
Avis spontané
Réponse de Lunn's Jewellers
Good afternoon,
Thank you for your kind 5 star review. We are delighted to hear of the positive experience you had in our TAG Heuer Boutique with Jessica, and will be sure to pass this message on to her. We look forward to welcoming you all back to store soon!
Best wishes, Lunn's
The lovely Lunn’s.
The staff are so professional. They are pleasant, helpful, knowledgeable and professional.
18 juillet 2025
Réponse de Lunn's Jewellers
Hi Mary,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us, and we look forward to seeing you again soon.
Best wishes, Lunn's
My husband bought me a necklace for my 50th
My husband bought me a necklace, and i absolutely loved it. It nipped without being tugged, pulled or any kind of force. I took it over to the shop and was greeted by the manager Robert who examined it and indeed found there was small fault in the link. He gave me three different options as to what he could do for me, so I chose to change it to something else. I found a beautiful piece from a collection exclusive to Lunns only (David Yurman), and I am over the moon with it!
Robert was an absolute gentleman throughout, who provided excellent customer service and satisfaction, he is an asset to Lunns and a pleasure to deal with. I will definitely purchase from them in the future because of this experience. As a bonus, (not really being into certain jewellery), have discovered a collection from which i will definitely buy again and that I just love!
6 août 2025
Avis spontané
Réponse de Lunn's Jewellers
Hi Lou,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Robert, and will be sure to pass this message on to him. We look forward to welcoming you back into store in the future!
Best wishes, Lunn's
Réponse de Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Robert, and we will be sure to pass this message on to him. We look forward to seeing you again soon.
Best wishes, Lunn's
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