Luscombe & CO Avis 

197
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Lauren has been brilliant with helping us rent a new property. We have been kept in the loop with updates and she has always replied in timely manors. Would definitely recommend luscombe and co as... Voir plus

Noté 5 sur 5 étoiles

Luscombe & Co have just sold my Flat for me. They handled everything from putting it on the market, prepared professional details including photographs, sourced prospective buyers and carried out vie... Voir plus

Noté 5 sur 5 étoiles

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... Voir plus

Noté 5 sur 5 étoiles

We have been using Luscombe & Co (Lauren) in Newport for over 8 years to rent out our property and we can honestly say that we receive a highly professional service, any issues or queries are quickly... Voir plus

À propos de l'entreprise

  1. Argent & assurance

Informations provenant de diverses sources externes

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

197 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(197)

121 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good experience

Lauren at Luscombe & Co has been very helpful and responsive throughout our tenancy renewal process. Communication has been clear and professional, and everything has been handled smoothly. Thank you for your support.

19 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The best agency in Newport!

I am extremely happy with the service provided by Luscombe & Co! The entire process of finding and renting a property was incredibly fast, smooth, and completely stress-free. The whole team is highly professional, polite, and always ready to help. Communication is top-notch—they respond instantly and genuinely care about their clients. If you are looking for a reliable agency in the area, look no further. Highly recommended!

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Consistent excellence!

I have been working with Luscombe and Co for about 13 years now. Their attention to detail and quality of communication has been consistently outstanding. I would highly recommend them.

9 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Fast response

Felicia has been extremely helpful, responsive, and professional throughout the whole renting process. She made everything smooth and stress-free, always keeping us updated and answering questions quickly. Really appreciate all the support and would definitely recommend Luscombe & Co.

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great agent and company would recommend

Felicia was really helpful and nice from booking the viewing until us securing a contract for our new place. She was communicating well with us every step of the process. Would highly recommend Felicia. Excellent agent was great working with her!!!

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Luscombe & Co have been handling our…

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant questions. Maintenance issues are dealt with quickly,rents reviewed fairly, Inspections are carried out regularly and rental payments are made quickly. Our main points of contact are Anna, Dawn and Lauren

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Very helpful

Never had any issues with them, always very polite and very helpful.

24 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid

I’ve lived in three different countries and dealt with many letting agencies, and Luscombe is by far the worst.
They are highly unprofessional and show very little care for tenants. Their so-called “high standard cleaning” is nowhere near acceptable (see photos). Maintenance has been a constant issues, jobs either aren’t done, aren’t done properly, or take far too long.
We had ongoing black mould for 8 months while living in the property with an infant. It was only addressed after I made a formal complaint and made it clear I would escalate the issue further. Jobs were closed without being completed, and when I followed up (even including job numbers), they reopened the wrong ones.
Communication is poor, emails are not answered in a timely manner, and constant reminders are needed. Ironically, during one month I received three separate emails asking for a review, yet there were still no updates on ongoing maintenance issues.
To top it off, on move-out they attempted to charge us for full bins... despite the fact we moved in with full bins and moved out two days before the scheduled (three-weekly) collection.
Overall, extremely disappointing service. I would not recommend Luscombe to anyone.

10 février 2026
Avis spontané
Logo de Luscombe & CO

Réponse de Luscombe & CO

Thank you for taking the time to share your feedback. We are sorry to read that your experience with us has left you feeling this way.

We take all comments regarding property standards, maintenance, communication, and move-out processes seriously, and we acknowledge the concerns you have raised regarding cleaning, outstanding repairs, mould issues, communication delays, and your check-out experience.

We always aim to provide a professional service to all contract holders, and it is disappointing to hear that you feel we have fallen short on this occasion.

As we are unable to identify your tenancy from this review alone, if you would like us to look into these matters further, please contact us directly with your full name and property address so we can review your concerns fully and respond appropriately.

Kind regards,
Luscombe & Co

Noté 5 sur 5 étoiles

Very professional company

Very professional company. Keep you informed on everything related to the property. Updates regularly.
So glad I went with Luscombes. A massive thanks to Lauren, who deals with my property, so expertly and sorts everything out without fuss and stress .

20 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Communication

The team have been great, easy to communicate with and quick to help us sort out all the official processes. It's made moving easier to deal with, and I would recommend their services to everyone.

21 avril 2026
Avis spontané

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