Lush Interiors Avis 615

TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From first contact to placing the order for dining chairs and bar stools. Communications were second to none, very fast delivery. And bar stools and dining chairs were beautiful, ready assembled so o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We bought the Marzio coffee table and a couple of the Willow Black coffee tables. Delivery times/ process was without issue. The design and quality are superb. I have no doubt we’ll buy again soon.

L'entreprise a répondu

Noté 3 sur 5 étoiles

Ordered large table and 8 chairs from this company. Chairs are handmade so slight mark and scratches are understandable. However, the price does not reflect that. For the price that i paid I was expec... Voir plus

Noté 4 sur 5 étoiles

Great delivery, friendly delivery ppl, they fitted up everything for me in my home. My only criticism is that they don’t remove the packaging of the table & chairs so they’ve now been sitting on my dr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher
  3. Accessoires de meubles

Écrit par l'entreprise

Luxury interiors, designed for real homes. At Lush Interiors UK, we offer high-quality, stylish furniture at accessible prices. From timeless statement pieces to bespoke designs, we bring elegance and craftsmanship to every space. Explore our collection at www.lushinteriors.co

Our Promise to You

Écrit par l'entreprise

We're Committed to Exceptional Service
We take pride in providing high-quality furniture, seamless customer support, and a stress-free shopping experience. Your home deserves the best, and we’re here to make that happen.
Quality, Trust & Timeless Design
Every piece is crafted with care, ensuring luxury, durability, and style that lasts.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

615 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 4 sur 5 étoiles

Pleased with the stool

Pleased with the stool, slightly darker grey to the other 2 stools previously purchased but blends in well.

2 juillet 2025
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Réponse de Lush Interiors

Hi Nicola,

Thanks so much for your review! We’re glad you’re pleased with the stool and that it blends in well.

If you ever need help matching pieces, just let us know!

Noté 4 sur 5 étoiles

Quality furniture competitively pticedu

Good quality furniture at competitive prices, delivwred promptly.

1 juillet 2025
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Réponse de Lush Interiors

Hi Neil,

Thank you so much for your review! We’re delighted you’re happy with the quality and price, and that delivery was prompt too.

Hope to see you again soon

Noté 4 sur 5 étoiles

Drivers were very polite .chairs wasn't…

Drivers were very polite .chairs wasn't up to my standard marks on chairs. Material isn't smooth it feels rough. Lush have been very helpful easy returns I'd recommend them for customers service very good .they are collecting chairs with a full refund can't ask for more I'd give that a 10

9 juillet 2025
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Réponse de Lush Interiors

Hi Gill,

Thank you so much for your honest review — we really appreciate it. We’re sorry the chairs weren’t up to your standard but we’re glad our team could make the returns process smooth for you.

Your kind words about our customer service mean a lot — thank you for recommending us!

Noté 5 sur 5 étoiles

Stress free

Hiw refreshing to have a company tgat answers phone calls and sends helpful e mails we ordered a dining table and chairs and it was faultless from ordering to delivery they kept us informed along the way
It is not often you can say this theses days

8 juillet 2025
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Réponse de Lush Interiors

Hi Linda,

Thank you so much for your lovely feedback! We’re thrilled to hear your ordering and delivery experience was smooth and that we kept you informed every step of the way.

It means a lot to know our team’s efforts are appreciated — thanks again for choosing us!

Noté 5 sur 5 étoiles

Easy to order

Easy to order, quick delivery and helpful delivery service.

7 juillet 2025
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Réponse de Lush Interiors

Hi Moyra,

Thank you so much for your lovely 5-star review! 🌟 We’re so pleased to hear you found ordering easy and the delivery quick and helpful — that’s exactly what we aim for.

Enjoy your new piece and thanks again for choosing us!

Noté 5 sur 5 étoiles

Very good service for responding and…

Very good service for responding and reasonable.

High quality items 👌

7 juillet 2025
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Réponse de Lush Interiors

Hi there,

Thank you so much for taking the time to leave us such a lovely review! 💫 We’re so glad you were happy with our service and love the quality of your items — that means the world to us.

Enjoy your new pieces and we hope to see you again soon!

Noté 5 sur 5 étoiles

Absolutely love our dining bar stools…

Absolutely love our dining bar stools for our new kitchen. Customer service great and love seeing the products on their instagram page in customers’ homes. 5⭐️ happy to shop again!

3 juillet 2025
Avis spontané
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Réponse de Lush Interiors

Hi Hayley,

This just made our day — thank you so much for your kind words! ✨ We’re over the moon that you love your new dining bar stools and it’s so lovely to hear you enjoy seeing our pieces styled in real homes too.

We can’t wait to have you shop with us again — your support means the world! 💛

Noté 5 sur 5 étoiles

Very happy with my dining table and…

Very happy with my dining table and chairs, good quality and fast delivery

1 juillet 2025
Avis spontané
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Réponse de Lush Interiors

Hi Sahil,

Thank you so much for taking the time to leave us a review! 🌟 We’re so pleased to hear you’re happy with your dining table and chairs — and that delivery was quick too.

Enjoy your new pieces and thanks again for choosing us! ✨

Noté 4 sur 5 étoiles

Fast delivery

Fast delivery, kind delivery team.

20 juin 2025
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Réponse de Lush Interiors

Hi Thais,

Thank you so much for your lovely review! ✨ We’re so happy to hear your delivery was speedy and that our delivery team took good care of you — that means a lot to us.

Enjoy your new pieces and thanks again for choosing Lush Interiors! 💛

Noté 5 sur 5 étoiles

Hi good service fast delivery

Hi good service fast delivery

20 juin 2025
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Réponse de Lush Interiors

Hi Naseem,

Thanks so much for taking the time to leave us a 5-star review! 🌟 We’re really pleased you’re happy with the service and speedy delivery — that’s exactly what we love to hear.

Enjoy your new pieces and hope to see you shop with us again soon!

Noté 1 sur 5 étoiles

Bad quality - walnut chairs

Chairs looked amazing online and instegram however the ones I received were absolutely rubbish. Out of the 6 chairs ordered, 4 were faulty ( stain drops marks, broken back rest, scratches on the legs). The backrest had visible staples which was not good. Overall, the price paid is not in line with the quality of the chairs (overpriced).

19 juin 2025
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Réponse de Lush Interiors

Hi Ruiz-Valladolid,

Thank you for sharing your feedback — we’re genuinely sorry to hear how disappointed you were with your chairs. We take quality seriously and it’s never our intention for anyone to feel their order didn’t meet expectations.

I can see we did offer you replacements for the issues you raised, and that you have now returned the chairs for a full refund. We do hope this helps, and we’re always working with our suppliers to ensure these situations don’t happen again.

Thanks again for giving us the chance to put this right, and we’re truly sorry for any inconvenience caused.

Noté 5 sur 5 étoiles
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Réponse de Lush Interiors

Hi Lisa,

Thank you so much for your lovely review! 🌟 We’re so pleased you’re happy with your beautiful chairs and our quick delivery — it means a lot to us.

If you ever need anything at all, we’re always here to help.

Best wishes,
The Lush Interiors Team ✨

Noté 5 sur 5 étoiles

Brilliant company

Brilliant company, I will definitely be buying from here again.
Website stated a 2-4 week delivery time when placing my order, i received a call the next day saying my items were ready for delivery and delivery was done 3 days after my order was placed.
Drivers were fab, placed the chairs in my kitchen where I wanted them.

The chairs are better than I could have expected, they look out of this world and quality is great.

19 juin 2025
Avis spontané
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Réponse de Lush Interiors

Hi Kahkasha,

What an amazing review — thank you so much! 🌟 We’re thrilled to hear you love your chairs and that they exceeded your expectations. It’s lovely to know our team could get them to you so quickly and the drivers were so helpful too!

We can’t wait to welcome you back for your next order. Enjoy your gorgeous new chairs! ✨

Noté 5 sur 5 étoiles

Excellent service

Excellent service, excellent delivery team and excellent product. Thanks

18 juin 2025
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Réponse de Lush Interiors

Hi Steve,

Thank you so much for your fantastic review! We’re thrilled to hear you’re happy with our service, delivery team, and product. Your support means a lot to us!

If you ever need anything else, just give us a shout.

Noté 1 sur 5 étoiles

Terrible quality and awful customer service!

I bought an ottoman bed from Lush Interiors and it has been a complete disaster. Not long after purchase, the base started to sink on one side and the whole structure felt weak and unstable. It was clearly poor quality and not built to last.

I contacted Lush Interiors for support and at one point I had to chase them after three weeks just to get a response. When they finally replied, they said the manufacturer had gone bust and they were not responsible. That in itself is very questionable. Why are they selling products from a manufacturer that could not even stay in business?

They offered no help at all. No repair. No replacement. No refund. Not even a basic goodwill gesture. They just refused to do anything and made it clear they were not interested. Their customer service has been disgraceful.

To make matters worse, the shop I originally bought the bed from has now permanently closed. When I first went in to ask about the size of the mattress, the woman working there could not have been more unhelpful. She was sitting on her phone and laptop and told me to just look on the website. Her attitude was rude and dismissive from the start and she made no effort to assist.

Overall, this has been one of the worst customer experiences I have ever had. Poor quality product, appalling customer service, rude staff and absolutely no responsibility taken. Once they have your money, you are on your own.

Avoid Lush Interiors completely. I would never buy from them again!

19 juin 2025
Avis spontané
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Réponse de Lush Interiors

Hi Fahina,

Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with your ottoman bed.

Please note that your bed was purchased a couple of years ago and, unfortunately, is now well outside the warranty period. We did make attempts to assist you during that time, but as you mentioned, the original manufacturer has since gone out of business, and we no longer work with them.

While we always aim to provide excellent customer service and stand behind the products we sell, in cases where manufacturers cease trading, our ability to offer repairs, replacements, or refunds becomes extremely limited.

We appreciate your business and regret that this situation has led to frustration. If you have any further concerns or questions, we’re happy to assist where possible.

Noté 5 sur 5 étoiles

Super fast delivery from pleasant…

Super fast delivery from pleasant lovely couriers, can’t fault them!

13 juin 2025
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Réponse de Lush Interiors

Thank you very much for your kind words, Annabelle! We’re delighted to hear you had a smooth and speedy delivery experience with our couriers. Your feedback means a lot to us. Please don’t hesitate to reach out if we can assist you further.

Noté 5 sur 5 étoiles

I ordered some bar stools arrived…

I ordered some bar stools arrived quickly excellent service the bar stools are stunning & set my new kitchen off perfectly...great quality sturdy and look very expensive love them!!

12 juin 2025
Avis spontané
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Réponse de Lush Interiors

Thanks so much for your wonderful review, Amy! We’re thrilled you love your bar stools and that they’re the perfect finishing touch for your new kitchen. Enjoy them — and if you ever need anything else, we’re here for you!

Noté 5 sur 5 étoiles

Good Service Overall

Value for money. Easy & quick ordering process. Estimated delivery was 6 weeks but we got ours within 3 days! Delivery guys were friendly and helpful and assembly was done quickly. Excellent service will be using Lush again.

6 juin 2025
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Réponse de Lush Interiors

Thank you so much for your great feedback, Joanna! We’re really pleased to hear you found the ordering process easy and enjoyed the speedy delivery and service. We always strive to exceed expectations and look forward to welcoming you back to Lush Interiors soon!

Noté 5 sur 5 étoiles

Coffee table and side table absolutely…

Coffee table and side table absolutely beautiful over the moon as I ordered online and had not seen product only in picture and very happy, Great experience from ordering to delivery would have give you more than five stars if it would let me, will definitely have no hesitation to order from your online in future.

2 juin 2025
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Réponse de Lush Interiors

Thank you so much for your lovely review, Elizabeth! We’re thrilled to hear you’re over the moon with your coffee and side tables, especially ordering online without seeing them first. It means a lot to know you had a great experience from start to finish. We can’t wait to help you with your next order!

Noté 5 sur 5 étoiles

Brilliant customer service and delivery…

Brilliant customer service and delivery driver fantastic. Bar stools are stunning 😍. Will definitely buy from Lush again.

3 juin 2025
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Réponse de Lush Interiors

Thank you so much for the brilliant review, Tanya! We’re thrilled you loved your bar stools and had a fantastic delivery experience. Can’t wait to welcome you back to Lush again soon!

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