Luxenmart Avis 

Réponse de Luxenmart

22 août 2020

Благодарим вас за покупку в Luxenmart, нам приятно видеть, что наши клиенты довольны.

Наилучшие пожелания,
Юлия Ну

Réponse de Luxenmart

22 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

20 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

20 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

17 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

17 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

17 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

16 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

15 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Réponse de Luxenmart

15 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

16 août 2020

Thank you for purchasing from Luxenmart, it's a pleasure for us to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

29 juin 2020

Dear AZ KAPADI ,
we are so sorry for that situation,
unfortunately due to the COVID-19 outbreak, almost all of the shipping methods provide delivery with unexpected delays. We have checked your order status it is still in the transit, and due to the outbreak customs checking process also increases the delays. We kindly ask you to please be patient and wait for your order to arrive. In case if the order does not arrive in the protection period, please contact us and we will provide a satisfactory solution for you.
If you have any questions, please do not hesitate to ask.
You can contact us via email: support@luxenmart.com or via our Facebook page.

Your order has been delivered

Sincerely,
Julia Well

Réponse de Luxenmart

3 juin 2020

Dear Jessica,
we are so sorry for that situation,
unfortunately due to the COVID-19 outbreak, almost all of the shipping methods provide delivery with unexpected delays. We kindly ask you please contact us, and provide your order number, we will check and provide a satisfactory solution for you. Additionally, we kindly ask you please understand the case and accept our apologies.
If you have any questions, please do not hesitate to ask.
You can contact us via email: support@luxenmart.com or via our Facebook page.

Edit: 03 June 2020, Your order has been delivered.

Sincerely,
Julia Well

Réponse de Luxenmart

11 mai 2020

Dear David,
Thanks for your purchase from us :)
We are happy to see our customers satisfied.

Best Regards,
Julia Well

Réponse de Luxenmart

23 févr. 2020

Dear Frederic Well,
could you please indicate your order number for the order?
It seems you have written the review mistakenly because you are not on our customers list and you have not purchased any item (even knife sharpener) from us. Could you please give more info about your order so that we can help to solve the issue?
if the review is mistakenly written, we kindly ask you to please remove it immediately, because it damages our reputation in an undeserved way.
please write to us at support@luxenmart.com
Best Regards,
Julia Well

Réponse de Luxenmart

16 janv. 2020

Dear Expedito Arrabal Chaves,
you have contacted us related the delivery status of your order, and our support members have been answered your queries in an operative way. You have been informed about the tracking status of your order, and the watch has been delivered to your country at an estimated time interval. The reason for the delay was the Spain customs checking, which cannot be controlled by us. According to the tracking information, your order has been delivered to you successfully.
If you have any questions, please do not hesitate to ask.

Sincerely,
Julia Watson

Réponse de Luxenmart

20 déc. 2019

Dear Costel Boariu,
We are sorry to receive this kind of feedback from customer,
Yes, customer satisfaction is our priority, however,
all information about the delivery is indicated in Delivery Policy page of our website, and in the product page, it is mentioned that sometimes due to high demand, usually we deliver in 15-20 days however, delivery can take 20-25 business days depending on conditions, such as weather, strict customs checking and so on.
I have checked your order, it is in the transit, please be patient and wait for your order to arrive.
If you have any questions, please do not hesitate to ask.

Sincerely,
Marcus Well

Réponse de Luxenmart

11 déc. 2019

Dear Gordon Hamilton,
you have mentioned that your order has never arrived,
we are sorry for that, due to strict customs processing there is delay on delivery, we have checked, according to the tracking, your order is in Canada now, and you will get it as soon as possible.
If you have any questions, please do not hesitate to ask.

Sincerely,
Marcus Well

Réponse de Luxenmart

12 nov. 2019

Dear Caren Vollrath,
We are sorry that you are not satisfied with us,
we have checked your order, according to the information in our ordering system,
you have placed an order in November 2 and we have mentioned in the description that usually shipping takes 12-15 days, however in some days due to high demand and other issues in customs,
there may be short delay in shipping, however, despite less than mentioned time passed you wrote complaint review here. We do not deserve to get low rate review, however, in any case, we will try our best to push shipping service to deliver item as soon as possible, because customer satisfaction is our highest priority.
If you have any question, please do not hesitate to write us in support@luxenmart.com or in facebook page https://facebook.com/luxenmartofficial

Sincerely,
Mike,
Customer Service Representative