Luzzpickleball Avis 

I purchased a Pickleball paddle that I loved. I went back on their website and purchased a Pickleball shoulder tote bag. When I received it, I thought the cream color was much too yellow. I contacted the company to exchange my shoulder tote for the exact same bag in black. I sent all of the pictures showing it was never used and was issued an exchange. I spent several weeks of emails and live chats back and forth trying to exchange my bag. At that point, I wrote a review on Trustpilot describing my experience. I quickly received another email apologizing and offering me two free products for the inconvenience. I was asked to remove my review from Trust pilot, send the original bag back with a shipping label, and forward a tracking number to Luzz. I did all of that, waited 10 days, and was sent the wrong bag!! I do not understand how so many errors can be made on one exchange. At this point, I asked for a complete refund because it has been over a month since I ordered the bag and have tried to receive the correct bag. Luzz has great products, but be 100% sure of your purchase before ordering, because their exchange policy is exhausting, slow, and filled with errors.

The team was very responsive and accommodated me as they promised. I am very content with how I was treated.

Incredible team, customer service, and help. Will satisfy your needs every chance they get! Not to mention there gear is great and their paddles are the best ever!!

Shipment came on time. Love the pickleball bag. There's a compartment for everything--paddles, balls, snacks, keys, drinks, towels, clothes, etc! Use it all the time.

I would be delighted to assist you with writing a review for customer service. Here is a draft:

The customer service representatives were exceptionally helpful and courteous. They promptly addressed my inquiry with great professionalism. I was very impressed with their efficiency and willingness to go the extra mile. Resolving my issue was a seamless and pleasant experience. I highly recommend their outstanding support.

I had an issue with the paddle I had previously purchased and reached out to customer service to resolve it. I received prompt responses to all my concerns, and they quickly provided a solution to replace my paddle at no cost to me. Chelley, in customer service, went above and beyond by allowing me to select a different colored paddle than I had previously, which was a very nice gesture. Very proactive company and customer service!

Very happy and satisfied with the customer service provided. Without hesitation and much questioning, Luzz team offered a replacement to my old paddle that i thought it had some minor defect. Great job.

Great customer service. Warranty is real value will be a lifetime customer.

Very responsive and helpful customer service

Excellent customer service handled by Chelley and grace. Chelley is very receptive to feedback and takes feedback seriously. She followed through the work and ensure that customer like me is well taken care of and heard.

Awesome company, I have their luzz cannon paddle. The edge guard come a little off. They’re quickly to assist me with the replacement. Honestly, the paddle was so good and offer unbeatable value as I have use all the big brand paddle, but the luzz is my main now. I will definitely be a luzz customer for life.

Super kind helpful and easy to work with. Great products, great customer service and very attentive to the concerns and questions of their customers. Easy to file paddle warranty and a new replacement was on the way within 3 days!

Quick, polite response, knowledgeable, efficient and friendly service as always

Super helpful and quick to respond.

The paddle is great and plays well. The customer service team at luzz are very responsive and helpful, when I had an issue with my paddle they resolved it right away. it’s hard to find good products out there that are backed up with great customer service, well done Grace

The customer service is very helpful. They go above and beyond to meet your needs with still being loyal and fair to the company. Donna a customer service representative was so nice and friendly. Staying on the phone with me for 28 minutes to help me with a warranty issue. Not only is this brand great at making paddles they are great at hiring. Good Job luzz!

Super cute. Super light. 1st pickleball paddle & while I'm nowhere near experienced enough to tell the dif between a great/bad paddle, I can confidently say that this 1 is a good 1.
I've no issues handling it & have been able to practice my serves/hits against my more experienced moots. i'm also EXTREMELY happy that they made a cute green one & offer more cute colors/designs. Too many brands I looked at for my 1st paddle were SO incredibly boring &/or ugly.
Price point is also beginner friendly! I'll be back for more Luzz paddles once I get bettter :)

I love my inferno paddles. I bought two , the blue and the purple. They both were great paddles. The surface is rough so give me a good spine and the technology are so good, give me control when I hit the ball. Highly recommended!!!

Strong communication throughout the process, steps included questions around the warranty process, feedback and video review of the paddle and partnering for a replacement paddle. I am very impressed with the product and the commitment of Luzz to take care of their customers!

Their customer service is very responsive. The paddle? UH!! very underrated!! Irl this cannon candy!!! Super worth to buy 👌