I had an issue with the paddle I had previously purchased and reached out to customer service to resolve it. I received prompt responses to all my concerns, and they quickly provided a solution to rep... Voir plus
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Lisez les avis des autres
Incredible team, customer service, and help. Will satisfy your needs every chance they get! Not to mention there gear is great and their paddles are the best ever!!
Very happy and satisfied with the customer service provided. Without hesitation and much questioning, Luzz team offered a replacement to my old paddle that i thought it had some minor defect. Great jo... Voir plus
Super cute. Super light. 1st pickleball paddle & while I'm nowhere near experienced enough to tell the dif between a great/bad paddle, I can confidently say that this 1 is a good 1. I've no issues h... Voir plus
L'entreprise a répondu
4,7
Excellent
82 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Ordered my 2nd paddle from luzz and had…
Ordered my 2nd paddle from luzz and had some issues with the handle, I reached out to customer service and they sent me a brand new paddle. They are not a scam and their products are great. They are clearly not located in America so response time is a little off but be patient and they pull through for solid customer service.
5 mars 2026
Avis spontané
Réponse de Luzzpickleball
We're happy to hear your paddle issue has been resolved. Our customer service team is also working on improving and striving to do even better. Thanks for being a part of the Luzz family!
Fast response and flexible
I was unsure about a bag and wanted to return them but the team at Luzz pickle was really nice and able to send me a replacement bag free of charge. Rare to have such flexible and amazing customer service. I also have their inferno paddle and it’s the best paddle I’ve used
6 mars 2026
Avis spontané
Réponse de Luzzpickleball
We're pleased to know your bag issue has been resolved. Please feel free to contact us if you need any further assistance. Enjoy your Inferno Paddle, and thanks for being a part of the Luzz family :)
Thanks for pasitive solve problem and…
Thanks for pasitive solve problem and helping!
6 mars 2026
Avis spontané
Réponse de Luzzpickleball
You're welcome :) We hope you receive your new paddle soon. Please feel free to contact us if there's anything else we can help you with. Thanks for being a part of the Luzz family!
Great experience (Warranty Replacement)
Great experience. Needed help with a warranty since my paddle was faulty and they answered quickly and are shipping a replacement soon. Thank you!
4 mars 2026
Avis spontané
Réponse de Luzzpickleball
We're happy to help and thank you for your feedback. If you need the new tracking number, please contact our customer service team at service@luzzpickleball.com. Thanks for being part of the Luzz family!
My paddle delaminated and promptly they…
My paddle delaminated and promptly they sent me another one !!! Very happy with the performance I own a cannon and the pro4 inferno is the replacement
26 février 2026
Avis spontané
Réponse de Luzzpickleball
We are delighted to hear that you are satisfied with paddle's performance, and we will strive to do even better in the future. Thanks for being a part of the Luzz family!
My first Luzz paddle played great....
My first Luzz paddle played great. Ordered the same paddle again a year later after wearing out my first one, but the new one was terrible. Had no action off the paddle, so I contacted customer support via email. Got a reponse within a day, and after several more emails back and forth, they agreed to send me a return shipping label and would either replace the paddle or refund, my choice. Shipping label never came. Reached out to them again, was told the shipping label would be shipped out, never came. At this point, I believe they don't stand behind their product and are just stringing me along until I get fed up and quit bothering them. So word to the wise, hope you don't need their customer support if you purchase a Luzz paddle.
15 janvier 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for taking the time to share your experience—we're truly sorry this has been so frustrating and that the process dragged on like this. We do stand behind our products and want to make this right for you.
I contacted our customer service team, and they said they have sent you a return label, but it's just an image, which you cannot accept. We will try to send you a PDF version of the return label instead—please check your inbox (and spam/junk folder just in case) shortly.
If you don't see it within the next hour or two, reply here or email service@luzzpickleball.com, and we'll make sure you get a usable label right away so we can proceed with the replacement or refund.
We appreciate your patience and your initial positive experience with the first paddle—we'd love to get you back to enjoying Luzz again.
Fraud luzz pickleball no delivery paddle inferno
Refund investigation mastercard
7 novembre 2025
Avis spontané
Réponse de Luzzpickleball
Thank you for your feedback—we're sorry for the frustration with your Inferno paddle order and are committed to resolving it.
Please email service@luzzpickleball.com with your order number or purchase email so we can investigate immediately.
The Inferno's popularity has caused temporary stock shortages, but we're ramping up production—most orders ship in 7-10 days. No delays are intentional; we're transparent and dedicated to delivery.
If you can't wait, request a full refund via customer service.
We value your satisfaction—looking forward to your email!
Buyer Beware
READ BEFORE BUYING!!!! Be aware, when purchasing their paddles, they have a 30 day return policy. In that, if you do anything besides lightly bounce the ball on the paddle, they won’t accept the paddle for return and/or exchange. I hit a ball 4-5 times and didn’t like the feel, and immediately emailed to return. They asked for pics and the paddle had marks from the ball on the face and they denied the return. This would be the same as trying on shoes and not being allowed to walk in them. Or go sit in a car but not test drive it.
12 novembre 2025
Avis spontané
Réponse de Luzzpickleball
Thank you for sharing your experience—we're genuinely sorry to hear about the disappointment with your paddle return and truly value your feedback as it helps us improve.
To clarify, our 30-day return policy (detailed on our site at Return & Refund Policy) covers unused items in original condition for returns or exchanges. Like many in the sports equipment industry, we can't accept returns on used products to maintain quality and hygiene standards for all customers. That said, we completely understand wanting to test the feel—it's why we offer detailed specs, videos, and reviews upfront.
As a gesture of goodwill, we'd be happy to explore options under our 1-year warranty if there's any defect, or discuss a potential store credit for a different model. Please reply here or email service@luzzpickleball.com with your order details so we can review right away.
We appreciate you giving us a chance to make this right—your satisfaction is our top priority!
Luzz Pickleball. Is it a scam??
I ordered the Luzz pickleball Kung Fu Panda Cannon T700 Carbon Friction Surface paddle on 10/20. The order went through and I saw a charge of $101.15 to my credit card statement. HOWEVER, I never received a confirmation, nor any kind of acknowledgement for the order.
I sent a message via "Contact Us" on Luzz website, but didn't get any response. I tried to call the 2 numbers listed on their website, one has the area code (208) which is in Idaho, but it said, the subscriber is not in service. I called the other number +86 (seems like in China), but I immediately got declined. The mailing address yet in Fremont, California.
Is it a scam??
Can you provide status update on my order?
and don't ask me the order number, because I don't know it as I never received any confirmation with the order number.
20 octobre 2025
Avis spontané
Réponse de Luzzpickleball
Hey, we looked into your order and found you entered the wrong email—that's why no confirmation or order number came through.
Order #11869.
USPS tracking: 9200190403779900008059.
Estimated arrival: October 27th.
Extremely Frustrating Experience
Extremely Frustrating Experience – Would Not Recommend!
I’m extremely disappointed with the service. According to their website, shipments to my country are supposed to take 2-3 days, but it’s now been 7 days, and I still don’t have my package.
I reached out to their support team hoping for an update, but all I received were generic, automated responses – no real assistance whatsoever. They keep claiming they are “following up,” but there’s been absolutely no follow-up. This is incredibly frustrating.
It’s also worth mentioning that their system for shipping products is a mess, and they use YunExpress instead of more reliable carriers like DHL or UPS, despite what their website suggests. If I had known, I would have never trusted this company with my order.
I absolutely would not recommend this company to anyone. The lack of communication and the poor shipping system is a huge letdown.
6 septembre 2025
Avis spontané
Réponse de Luzzpickleball
We’re truly sorry for the frustrating experience you’ve had with your order. We completely understand how disappointing it is when delivery doesn’t meet expectations. As you mentioned, our website indicates 2-3 day shipping, but geographical differences between countries can sometimes lead to longer shipping times and the use of different carriers, like YunExpress. We regret any confusion this caused and appreciate your feedback, as it helps us improve our communication and processes.
Regarding your outreach to our support team, we want to assure you that responding to customer messages within 8 hours and emails within 12 hours is a core policy at Luzz since day one. Please take a moment to check your inbox, including your spam or junk folder, as our response to your inquiry should be there. If you’re unable to find it or have further questions, please reach out to us at service@luzzpickleball.com, and we’ll address your concerns right away.
We’re also excited to share that we’ve established a warehouse in the Philippines to streamline deliveries and prevent issues like this moving forward. Your satisfaction means a lot to us, and we’re grateful for your patience. Please don’t hesitate to contact us so we can make this right for you.
The customer service team responded…
The customer service team responded promptly, the product packaging was very careful, and any after-sales problems could be solved for our customers in a timely manner.
29 mai 2025
Avis spontané
Their company has many innovative…
Their company has many innovative products that meet a variety of needs
7 mai 2025
Avis spontané
The customer service team responded…
The customer service team responded very quickly and professionally, and provided me with professional answers to many of my questions. I am very happy to choose this brand.
10 avril 2025
Avis spontané
Our club has been cooperating with them for a long time.
Many players in our club are using this brand of paddles, and they often sponsor our club for free.
18 mai 2025
Avis spontané
WILL NOT REFUND SHIPPING COSTS! Even if it's a quality issue!
I'm trying to return this pickleball tote as it does NOT stand up on it's own whatsoever, as their website indicates. Sent them an email, they won't refund shipping charges unless it's a QUALITY issue. Well, I DEFINITELY consider this a quality issue. Emailed them again... haven't heard back.
21 novembre 2024
Avis spontané
Réponse de Luzzpickleball
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any inconvenience you have experienced with your pickleball tote bag.
At Luzz, we strive to ensure our products meet high-quality standards, and we're sorry to hear that your experience did not meet these expectations. Please rest assured that we support 30-day returns, and we have processed your return for free as a gesture of goodwill.
Our pickleball bags are designed to stand up on their own as shown, and they are produced following strict quality controls. We value your input and will use it to improve our products and services.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with Luzz.
Thank you for your understanding and patience.
order no1576
I made an order for the paddle and once i received paddle it turned out not the way I thought so I send a numerious emails asking for a return lable. This company referred me to the shipping logistic people and they asked me to go back to the luzzpickleball. Finally, I have to pay my own money to return this item. Recommended to someone don't do business with luzzpickleball.
30 septembre 2024
Avis spontané
Réponse de Luzzpickleball
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your return process. Your feedback is incredibly important to us, and we're sorry to hear about the difficulties you faced.
I'm pleased to inform you that we have since revised our return policy to better serve our customers. We now offer a 30-day unconditional return policy, ensuring you can return any product for any reason without hassle. We will also cover the shipping cost for the return to make the process as smooth and convenient as possible.
To address your specific situation, we would like to reimburse you for the shipping cost you incurred for your return. Please reach out to us at service@luzzpickleball.com, and we will ensure this is taken care of promptly.
Thank you for your patience and for giving us the opportunity to rectify this situation. We hope to regain your trust and serve you better in the future.
Fantastic set!
We love this set. It was perfect set to introduce us to pickleball at an affordable price. The product came with such a lovely note from the small business owner producing the products. Wishing you so much success with your business!
4 août 2024
Excellent product
Got these and immediately tested them out! Great product from a great company with a great cause!
4 août 2024
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