I had an issue with the paddle I had previously purchased and reached out to customer service to resolve it. I received prompt responses to all my concerns, and they quickly provided a solution to rep... Voir plus
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Lisez les avis des autres
Incredible team, customer service, and help. Will satisfy your needs every chance they get! Not to mention there gear is great and their paddles are the best ever!!
Very happy and satisfied with the customer service provided. Without hesitation and much questioning, Luzz team offered a replacement to my old paddle that i thought it had some minor defect. Great jo... Voir plus
Super cute. Super light. 1st pickleball paddle & while I'm nowhere near experienced enough to tell the dif between a great/bad paddle, I can confidently say that this 1 is a good 1. I've no issues h... Voir plus
L'entreprise a répondu
4,7
Excellent
82 avis
Aucun historique récent de demande d’avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Improvement to Game
Great company with swift communication
Candy Cannon paddle and cover was just what I needed.
I personalised the handle with my initials and personalised the cover with my embroidered name, in thread to match the Candy Cannon paddle.
Overall a great paddle which is lightweight and has a good sweet spot, easy for more power and spin
1 avril 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for the wonderful feedback! We are so glad to hear that our team provided swift communication and that the personalized Candy Cannon met your needs perfectly. It sounds like the combination of a lightweight build and a large sweet spot is working great for your game. We appreciate you choosing Luzz for your custom gear, and we hope you enjoy every match!
Great paddles and great Customer Care
I really enjoy using the Luzz Pro Cannon paddle! The company is also very good at resolving issues that may arise. They are very easy to work with and have helped me with my warranty claim. Their customer service is Excellent! I recommend using this company because of the quality of their products as well as their customer care.
3 avril 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for such a heartfelt review! We know that things can happen, and we believe that true customer care shines when we’re there to support you through it. We’re so glad we could get your warranty sorted out quickly. Enjoy your Pro Cannon, and know that we’ve always got your back on and off the court!
Communication was a bit confusing at…
Communication was a bit confusing at first because several people tried to respond at different cadences…..
That said I see that as a plus because the team seemed eager to help me to a resolution which they were ultimately able to do. They have earned a loyal customer.
31 mars 2026
Avis spontané
Réponse de Luzzpickleball
We really appreciate you sharing your experience! While we’re sorry for the initial mix-up with multiple people reaching out, we’re thrilled that our team’s dedication to finding a solution shone through. It means a lot that you see our eagerness to help as a positive, and we’re so grateful to have earned your loyalty. Thanks for giving us the chance to make it right!
Réponse de Luzzpickleball
You just made our day! We'll make sure to pass the 'great vibes' compliment along to the whole team. Thanks for choosing us, and happy rallying!
I got the Luzz Pro 4 Inferno, and here are my thoughts
The process or buying my Inferno paddle wend very smooth. They promptly answered my questions regarding model availability and shipping. I really enjoyed the quality of the paddle, and the design and color is just superb. The paddle itself feels very smooth to play. Particularly the dropshots, have been very consistent now. Hitting the ball does leave a mark on the surface, more than other paddles I have been playing around with, so I am praying for its grit to last. Only time will tell!
13 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for such a detailed review! We’re thrilled that the buying process was smooth and that you’re loving the Inferno’s design. It’s fantastic to hear that your drop shots are becoming more consistent—that’s exactly what we aim for! Regarding the surface marks, a little wear is normal with high-level play, but rest assured, the Inferno is built with durable grit designed to last. We’re confident it will hold up great for you. Enjoy the game!
The service of the support is very good…
The service of the support is very good and very helpful, they got me a gift also. So happy and will buy again and again. Thank you Luzz Company! 🤝
2 avril 2026
Avis spontané
Réponse de Luzzpickleball
Thanks for the amazing feedback! We’re thrilled you had a great experience with our support team and the gift. We look forward to serving you again and again! Happy playing!
5/5!
Paddles from Luzz Pickleball are superb! They are always my favorite. All the paddles I own, from beginner to pro series, are from Luzz. The quality is excellent! Customer service is 5/5—fast replies and very accommodating.
2 avril 2026
Avis spontané
Réponse de Luzzpickleball
Wow, from beginner to pro—you really are the ultimate Luzz fan. We are honored to have been part of your journey on the court. Knowing that our paddles have grown with your game means the world to us. Thanks for the 5/5 rating and for trusting us with your entire collection.
I’m still working on my pickleball…
I’m still working on my pickleball game, but I’ve tried my fair share of high-end paddles..JOOLA Pro IV pickleball paddle, Selkirk Boomstik paddle, and Paddletek paddle.
Surprisingly, the Luzz Inferno pickleball paddle stands out the most for me, hits with that Boomstik power, but with way more control.
What really impressed me though? Luzz’s customer service. They handled a factory defect quickly and replaced my paddle without any hassle. Solid paddle, even better team! Love a brand that stands behind their product.
20 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for such a thoughtful review! It is an honor to be ranked alongside the top paddles you have tried. While we strive for perfection, we are incredibly grateful that our team could resolve the defect issue smoothly for you. Knowing that you value our support means just as much as hearing you love the paddle's performance. We are here for you on and off the court!
Quick response
I appreciate the quick response from the team and how to guide me to fix the issue.
30 mars 2026
Avis spontané
Réponse de Luzzpickleball
We really appreciate your kind words. Our goal is always to make things as easy as possible for our players, so hearing that our guidance was helpful means a lot to us. We are always here to help whenever you need us.
Great Experience
Great Experience, good price, arrived on time without damage
15 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for the positive feedback! We are delighted to hear that you had a great experience and that the price met your expectations. We are also glad to confirm that your order arrived safely and on time. We look forward to serving you again!
Professional Customer Service
I bought a Cannon and the experience has been great. It comes with a 180-day warranty. After using the paddle for about six months, somethings just went off, so I emailed them. They responded quickly and took action. Their product and service are excellent!
18 mars 2026
Avis spontané
Réponse de Luzzpickleball
We really appreciate your kind words! It is fantastic to know that the Cannon has been serving you well. Our team is always happy to step in and help when things don't go as planned, so we are glad we could resolve the issue quickly. Thanks for being a loyal supporter!
LUZZ pickleball paddle …
Bought my first Luzz paddle a few weeks ago in the US while visiting. Love it and recommended it to my cousin who ordered one immediately. Now home I've just purchased a second, this time the Candy version. Love these paddles, plenty of pop, great for some power but also excellent for touch play. Highly recommend - and great value too!
29 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thanks for choosing Luzz during your trip and for coming back for more! We are honored to be your paddle of choice. We really appreciate the recommendation to your cousin and are glad you are enjoying the value and performance. Happy rallying!
Cannon paddle
Great company makes a great paddle the staff is very understanding of your needs.
28 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for such a thoughtful review. We believe that understanding a player's needs is just as important as building a great paddle, so we are thrilled to hear that our team could connect with you. We appreciate your support!
fast service and quick to the problem:)
29 mars 2026
Avis spontané
Réponse de Luzzpickleball
We really appreciate your kind words. Our goal is always to make things right as fast as possible, so we are thrilled to hear we could help. We are always here for you whenever you need us!
Great experience
Great experience! They offered a free grip tape when there was a delay for one of the items I purchased! I’m a repeat buyer!
25 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thanks for the great review and for being a repeat buyer! We are glad we could add a little something extra to your order. We look forward to serving you again soon!
Very good customer service
Very good customer service. The team responded quickly, handled the issue professionally, and without unnecessary back-and-forth. Clear communication and a fair outcome. Overall, a positive experience.
25 mars 2026
Avis spontané
Réponse de Luzzpickleball
We really appreciate your kind words! Our goal is always to provide clear communication and fair solutions as quickly as possible. We are glad we could deliver a positive experience for you. Thanks for choosing Luzz!
Value for Money and Good Customer Service
The online purchase is very smooth and reliable. and amazingly the Luzz pickleball paddles are truly value for money, but yet professional and practical. The customer service of Luzzpickleball is always quick to respond with effective communication. .
23 mars 2026
Avis spontané
Réponse de Luzzpickleball
Thank you for such a comprehensive review! We are thrilled to hear that you found the online purchase smooth and reliable. It is fantastic to know that our paddles are delivering that professional performance you need while still offering great value. We also appreciate your kind words about our customer service team. We look forward to seeing you on the courts!
It was a good paddle for a beginner.
It was a good paddle for a beginner like me. It has good control on the ball. The quality was good for its price. Highly recommended.
12 mars 2026
Avis spontané
Réponse de Luzzpickleball
We really appreciate your kind words! Our goal is to provide high-quality equipment that offers excellent value, especially for players getting into the sport. We are glad the control meets your expectations. Thanks for choosing Luzz!
Great customer service
Luzz dealt with a manufacturing defect really well and sent me a replacement. They were understanding of the situation I was in. Would recommend.
15 mars 2026
Avis spontané
Réponse de Luzzpickleball
We're so happy to hear you had a positive experience with Luzz Pickleball. Thanks for being a part of the Luzz family!
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