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Lynx Fuels are an independent local fuel business supplying fuel in your area. We are proud to offer a fuel delivery service to Domestic, Commercial and Agricultural customers right throughout the year. We believe in putting a face to a name, that’s what makes us so unique. No call centres, no long waiting times, just a good personal service. Our valued team of Lynx Fuel staff offer a professional, friendly service and will always be at the other end of the phone to take your call. With many years’ experience in supplying fuel, we understand your needs as a fuel customer. Supplying homes, businesses, agricultural and commercial industries, we specialise in keeping you and your family warm and your business running. We are a supplier of Heating Oil, DERV and Kerosene to the following sectors: Agriculture Construction Transport Plant and Equipment Hire Food Manufacturing Tourism and Leisure Industry Ordering fuel from Lynx Fuels is as easy as 1-2-3.
Unit 4, The Olive Grove, Plews Way, Leeming Bar Industrial Estate, Leeming Bar , DL7 9UG, Northallerton, Royaume-Uni
3,5
10 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We are new customers to the Leeming Bar office. We needed oil at short notice and Rachel could not have been more helpful.
I was really impressed by the care she took and I can report Lynx delivered as promised.
Thanks so much.
Lynx Fuels Boston, absolutely amazing. Amanda, thank you for such a quick delivery.
I unfortunately encountered this company whilst trying to get home. One of their drivers had double parked blocking the entire road (Brand End Road, Butterwick, Lincolnshire) at approximately 8.40am although he was not yet hooked up delivering fuel he refused to move even slightly to allow cars to get through the road & insisted it wasn’t his problem forcing at least 6 cars to have to turn around in the middle of the road & try to find another way through. If you need to be parked in a certain place it would have been wise to knock on the door of the house where the other car was parked & ask them politely to move a little so he could deliver his fuel, not just block the road & tell everyone else it’s tough. Rang the number I found on Google to report this behaviour & was told with no number plate they couldn’t do anything…although with an approximate address, time & date I would think this was more than sufficient.
What an awful company to deal with.
Réponse : Lynx Fuels
We are sorry to read about your experience and appreciate you taking the time to share your concerns.
We have reviewed this matter internally and can confirm that the driver reported the situation to our office at the time. He was in the process of filling a domestic oil tank when approached and explained to those waiting that he was mid delivery and would only be a few minutes before moving on.
For safety reasons, once a fuel transfer has commenced, the vehicle must remain stationary until the delivery is complete. Interrupting the process or moving the vehicle mid transfer would not be safe or compliant with operating procedures. We understand that temporary road obstruction can be frustrating, however safety must always take priority during fuel deliveries.
Professional conduct is expected of all our drivers and any concerns raised are reviewed carefully. We appreciate the feedback and will continue to ensure our team communicates clearly with members of the public when carrying out deliveries.
Kind regards
Lynx Fuels
I placed an order for heating oil with the Kent depot on January 4, expecting it to arrive by the 16th. As of January 26, it still hadn't shown up, leading me to cancel the order. I had to make an urgent purchase from another nearby provider, which ended up being very expensive. Lynx doesn't respond to calls or return my courteous messages, leaving me clueless about the delay. Their customer service is severely lacking, and I will definitely not be using them in the future.
Order continually being pushed back later and later. Order was placed on 6th January for delivery on 20th. Still no delivery, and continuing to push the date back. Don’t trust this company to deliver your oil if you need it, otherwise you’d probably need to order a calendar year in advance…
Réponse : Lynx Fuels
We take all feedback seriously and have reviewed this comment carefully.
Based on the information provided, we have been unable to identify any customer or order that matches the details described. In addition, the location shown on the review is outside the area served by this depot, and our delivery records indicate that all scheduled deliveries from this depot on the date referenced were completed as planned.
For these reasons, we do not believe this review relates to a genuine customer order. That said, we would of course be happy to look into the matter further if the reviewer is able to contact us directly with verifiable order information.
We encourage any genuine customer with a concern to get in touch so we can investigate properly and provide support where appropriate.
Kind regards
Lynx Fuels
Great service from the Leeming bar depot getting emergency fuel to us after a breakdown issue they still delivered to us. Thank you to Karen the driver.
I ordered heating oil from the Kent depot on 4 January, for delivery on 16 January. On 26 January it has still not been delivered, so I have cancelled the order. I have had to place an emergency order with another local supplier, which has cost me a fortune. Lynx never answer the phone, nor do they reply to the ( polite ) messages that I left, so I have no idea why they have not fulfilled the order. Complete lack of customer service, and you can be sure I will never order from them again.
Réponse : Lynx Fuels
We are sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.
As no name or order reference has been included in the review, we are unfortunately unable to identify the specific order or look into the details at this stage. We would be very happy to do so if you are willing to contact us directly with their order information.
During the period mentioned, our phone lines were staffed and operating, although we were managing a particularly high volume of calls and enquiries due to seasonal demand. This may have resulted in longer waiting times for some customers, and we understand how frustrating that can be when trying to get an update.
We value all feedback and use it to help us review and improve our service during busy periods. If you would like to get in touch, we would welcome the opportunity to look into this matter further.
Kind regards
Lynx Fuels
Absolutely fantastic company, good price and the customer service is amazing! They always go above and beyond, thank you so much!!
Fantastic Service! Lynx pulled out all the stops to help us with a new boiler issue and lack of fuel in the freezing weather and heavy snow. They managed to reach us with a 4 x 4 through ice and snow with an emergency fuel delivery and a very helpful, kind, professional service. They went above and beyond and their customer service is 2nd to none. Would highly recommend.
Once again an excellent service from helpful and friendly staff at the Spalding depot. A very competitive price and delivery within 48hrs of ordering.
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