I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Julie a very nice young lady at the Southbound Service Station was very pleasant and informative. Made me very happy to sign up. Pleased we did as we 'breezed' through the barrier a lot quicker than i... Voir plus
L'entreprise a répondu
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible ch... Voir plus
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We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
882 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de M6toll
Hi and thank you for your review. I can see that the card details provided for your refund did not match the ones we had against your journey, meaning we had to clarify the details before we could perform the refund. I believe that this is now been looked into for you. Please feel free to reach out, should you require anything furter. Kay@M6toll
Thank you to Steve Nicholls for…
Thank you to Steve Nicholls for promptly arranging my Toll fee refund and managing my expectations as a result of M6 closure southbound on 15 Aug 2026.
21 août 2026
Réponse de M6toll
Hi, thanks for your review and the positive comments regarding the service you received from Steve. I eill ensure that the feedback is passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
I was sent this to review before all my…
I was sent this to review before all my questions had been answered so can't really say
24 août 2026
Réponse de M6toll
Hi Karenna, thanks for your review. I think the review invite was sent on the back of an email that was replied to on the 20th August. I can then see you have sent a further email on the 24th August and my colleague will look at this for you. Please feel free to reach out should you require anything further. Kay@M6toll
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
16 juillet 2026
Réponse de M6toll
Hi Patrick, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Charlie , and thanks for your feedback. All toll revenue is used to operate, maintain, and improve the road, helping to ensure a safe and reliable journey for all users. Please feel free to reach out, should you require anything further. Kay@M6toll
My German bank card did not work and I…
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
3 août 2026
Réponse de M6toll
Hi Godfrey thanks for your review and the positive comments regarding the service you received from our teams in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Can’t believe that a licensed taxi
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public service vehicles.
Won’t be using M6 toll ever again. Daylight robbery.
21 août 2026
Réponse de M6toll
Hi Peter, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Incorrectly charges you more than…
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
7 août 2026
Réponse de M6toll
Hello, and thank you for your review. I am sorry that you were charged incorrectly for your journey. This cannot always be picked up whilst you are in the lane. If this has still not been resolved, then please do feel free to reach out to the team on 0330 660 0790. Thanks Kay@M6toll
Responded to my complaint quickly
20 août 2026
Réponse de M6toll
Hi Stuart, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Excellent customer service
Excellent customer service. Very impressed. Great communication in a very timely manner. Thank you.
19 août 2026
Réponse de M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Great Service can’t fault them
Great Service can’t fault them .
Dealt with my problem quickly , excellent service
20 août 2026
Réponse de M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Really good considerate and helpful
12 août 2026
Réponse de M6toll
Hi Peter, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very good customer service
I made a mistake and paid two times in a very short distance, , when contacted the customer service, they adjusted the payment and refunded back the extra toll charge i paid
13 août 2026
Réponse de M6toll
Hi Ajmal thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vehicle Height
Answered my question fully but I still think my vehicle is 1.28 at the point it gets measured.
13 août 2026
Réponse de M6toll
Hi Tim, thanks for your review. Please feel free to reach out should you require anything further. Kay@M6toll
Positive experience
Great experience, very quickly responded to my email. Very happy with the service and information provided.
12 août 2026
Réponse de M6toll
Hi Natalie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt and fair response
19 août 2026
Réponse de M6toll
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
No complaints doing everything perfect…
No complaints doing everything perfect couldn't be better
12 août 2026
Réponse de M6toll
Hi Pam, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer service advisor was excellent…
Customer service advisor was excellent and really helpful
19 août 2026
Réponse de M6toll
Hi Angus, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Pauline thanks for your review and the positive comments regarding the service you received.
I have noted your comments reagrding the price
Please feel free to reach out, should you need any further support Kay@M6toll
how fast they was getting back and…
how fast they was getting back and informing about things i needed to know
19 août 2026
Réponse de M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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