I've been trying to top up a breeze account to get going for weeks. Contacted customer service and they told me to add a payment method matching exactly the details of the account holder. Fine. I proc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Julie a very nice young lady at the Southbound Service Station was very pleasant and informative. Made me very happy to sign up. Pleased we did as we 'breezed' through the barrier a lot quicker than i... Voir plus
L'entreprise a répondu
No indication of the pricing structure visible to us as we approached the toll road, or indeed as we approached the toll booths. Too late to peruse it online at the time. Why no physical visible ch... Voir plus
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We visited family in the South and use the M6 Toll road every time. We decided it would make sense to sign up to Breeze to make it easier and cheaper. We signed up online but visited the desk situate... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Coordonnées de contact
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Royaume-Uni
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Moyen
882 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Website easy to navigate interruption not noticed
Website easy to navigate, set up an account
Improvements notice when there is an interruption in membership and personally intervene .. avoiding unnecessary inflated charges
28 août 2026
Réponse de M6toll
Hi Sara, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding improvements and I will enasure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
Great customer service
I had an issue with my toll payment as my card transaction was declined, so I called customer service to sort it out.
I was really lucky to speak to a very polite and helpful gentleman who made everything really easy. He took the time to listen, explained everything clearly and helped me sort out the payment without any hassle.
I was initially worried that I might end up with a penalty, but thanks to his help everything was resolved quickly.
Really good customer service and a genuinely pleasant experience.
Thank you!
28 août 2026
Réponse de M6toll
Hi Nikos, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very quick and friendly response.
20 août 2026
Réponse de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Appalling
I received an email from them threatening to suspend my account even though payment had been taken and my credit card details were correct. Initially, I thought this was a phishing email as it was so ludicrous. In addition, they took another separate amount from my card afterwards of 0.1p without explanation. I queried this but they didn’t respond until I chased them. Although a small amount, if this was multiplied over thousands of people using the toll each day, it would amount to a scandalous sum. I did wonder if there might be fraud taking place. They later stated it was a system error and refunded me, but this was only after I had chased them about it. Absolutely appalling customer service and seriously poor communication from them. Left me feeling they are untrustworthy.
19 août 2026
Réponse de M6toll
Hi Susan, Thank you for your feedback. The account suspension email was sent in error following a system issue. The additional 1p charge was also caused by a system update and was not an intentional charge. Once identified, the issue was rectified and the 1p was refunded. We apologise for the confusion caused and appreciate your patience while the matter was resolved.
Réponse de M6toll
Hi Ian, thanks for your feedback. Receipts are normally avalable online within a few hours of you completing your journey,though it can take up to 48 hours should we need to manually review images of your journey. Our new lite account removes the need for a customer to go online and retrieve a receipt. It can be opened with £0 balance and we will email you a receipt automatically after each journey is made. Please visit www.m6toll.co.uk for more information Kay@M6toll
I unintentionally missed my intended…
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving and then again when re-entering the motorway just following my sat nav. I was charged £9.50 on each occasion exiting and entering within a period of approximately five minutes. I explained that it was a genuine mistake and I should had £19 back, instead I was refunded £9.50 only.
27 août 2026
Réponse de M6toll
Hi Diniz Thank you for your review. We're sorry to hear about your experience. As a gesture of goodwill, we refunded one of the two toll charges. However, as two separate journeys were recorded through the toll point, the remaining charge was applied correctly in line with our charging policy. We appreciate your feedback. Kay@M6toll
Great customer service
Excellent, timely and very helpful response to my Breeze account questions. Very much appreciated.
27 août 2026
Réponse de M6toll
Hi Steven, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer Service
The team managed to remove a previous debt that was registered against a new vehicle I had purchased.
20 août 2026
Réponse de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Drifted on to the M6 Toll by mistake
What went wrong.. everything went wrong. Because of the HS2 roadworks and not being familiar to the area. I accidentally drove on the M6 toll road. Cameron off at T3 and was guided through the service road to go back towards Coleshill where I wanted to go originally. And was charged £9.50 for the privilege and put a claim in to get a refund or partial refund. But was declined. Effing ridiculous as I didn't benefit from the 1 jtn journey. Absolute fuming. Motorists being ripped off again. Broken Britain 😡😡😡😡
23 août 2026
Réponse de M6toll
Hi Steven Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating it must have been, particularly while navigating unfamiliar roads and the ongoing HS2 diversions.
The M6 Toll remains an optional route, and toll charges apply once a vehicle enters the motorway, regardless of the distance travelled. While we understand you exited at the first opportunity, all refund requests are assessed in line with our published policies, which is why your claim was unfortunately declined.
We appreciate your comments and will ensure your feedback is shared with the relevant team. Kay@M6toll
Réponse de M6toll
Hi Akinola, thanks for your review and I am pleased you find the M6toll value for money.
Please feel free to reach out should you require anything further. Kay @M6yoll
Great service from customer service I…
Great service from customer service I made a mistake and emailed them to try sorting the issue out wich they promptly did putting my mind at ease
18 août 2026
Réponse de M6toll
Hi David , thanks for your review and the positive comments regarding the service you received from the team. Please feel free to reach out, should you need any further support Kay@M6toll
Disabled discount
Many thanks to Colin who helped us with our disabled discount.
We were unsure if all was ok, but thanks to Colin all went well.
Very helpful and great service would recommend
26 août 2026
Réponse de M6toll
Hi , and thanks for your review and the positive comments regarding the service you received from Colin. I will ensure that this fedback to him.
Please feel free to reach out, should you need any further support Kay@M6toll
Was overcharge with my car so i emailed…
Was overcharge with my car so i emailed m6 toll and was resumed very quickly. Thanks. But your prices are very hight. 👍
18 août 2026
Réponse de M6toll
Hi Michael, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding price and I will ensure this is fedback to the team.
Please feel free to reach out, should you need any further support Kay@M6toll
A very kind lady sorted out our problem…
A very kind lady sorted out our problem quickly and efficiently
25 août 2026
Réponse de M6toll
Hi Lesley, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I was really assisted when I ddnt hve money in my account and paid later
I was really assisted when I ddnt have no
17 août 2026
Réponse de M6toll
Hi, thanks for your review and the positive comments regarding the service you received from th eteam in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Got diverted around onto m6 toll for…
Got diverted around onto m6 toll for the time of 15mins stopping at a service station in that time charged over £17 with a penalty charge best bet of £90 after talking to the person on speaker telling me I have to got on and pay the charges after rip off,
18 août 2026
Réponse de M6toll
Hi Luke, Thanks for your feedback. I will ensure that these comments are passed onto the team. Please feel free to reach out should you require anything further. Kay @M6toll
Réponse de M6toll
Hi Syed, thanks for your review and the positive comments regarding the service you received. I have noted your comments regarding price and I will ensure these are passed to the team
Please feel free to reach out, should you need any further support Kay@M6toll
Card declined
My card didn't work and the helpline was very helpful, told me I'd get a notification and to pay then..amazing
14 août 2026
Réponse de M6toll
Hi Suzanne, thanks for your review and the positive comments regarding the service you received from our team when you were in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Réponse de M6toll
Hi Geoff thanks for your review and the positive comments regarding your use of the M6toll.
Please feel free to reach out, should you need any further support Kay@M6toll
I was explained in detail and my query…
I was explained in detail and my query was resolved
17 août 2026
Réponse de M6toll
Hi Syed, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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