Makeup Avis 

I ordered a parfume, it came on time good condition and the price was very good.

Unfortunately the store assigns postage of purchased goods to elta-courier. This is too bad for their reputation. I have not yet received a much needed product of supplements that was dispatched on 11/12/2024. Today, 30/12/2024, the package is still at the Athens depot of the courier...it is there since 17/12/2024 (according to the package tracking).
I'll think twice before ordering anything from makeup.gr in the future after this experience.

As soon as I put a negative review and photo on their website about a defective bottle of perfume they sent me and harassed me beyond belief for days until they accept it back, they immediately remove my review again and again arbitrarily to hide the truth about the problematic product from the people! I have also been asking them for a long time to give me an address of someone director in charge of their company in Greece where I can send a court document and they refuse saying that it does not exist! They have also blocked me on paypal without notifying me as they should have!

If you are unlucky and they send you a defective product and you have to return it.. then know that you must forget your money! They will make you suffer unimaginable things! The company is operated by a money laundering mafia. AWAY DANGER!!!

Neither the satisfaction of your customers comes first, nor do you respect them in the slightest! I do NOT accept your apology and you are the worst professional I have dealt with in my many years of online shopping of all kinds. You wear out the customer's soul and make him wait a long time and order him to endure the senseless tortures you put him through when the customer does not accept your small gifts with which you seek to buy him off - not under the law - but by taking the law in your hands which you arbitrarily modify only as it suits you! I saw in comments that you did the same to other customers, so you have a system. In my case, however, where there is a prosecutor in my family, all this tyranny will not simply pass. I will stop you from taking advantage of the mental health and money of the customers which you illegally withhold after you have exhausted him psychologically as I have already taken legal action and sanctions will be imposed on every manager and every employee of your company. I was begging you to act quickly as I am moving house and my time is limited and so is my health as I am undergoing surgeries but you have COMPLETELY ignored doing the exact opposite! Now you will also shoulder the consequences.

απαράδεκτοι! ποτέ ξανά. μην παραγγείλετε ποτέ σε αυτό το on line κατάστημα. Δεν θα σας το φέρουν ποτέ. Θα σας φάνε τα χρήματά σας και συνεχώς θα σας κοροιδεύουν. Τέτοια καταστήματα πρέπει να τα σφραγίζουν. Τέλος

Τοποθετώ ένα αστέρι αναγκαστικά και όχι γιατί το θέλω ουσιαστικά δεν αξίζει ούτε ένα. Πολύ αργή παράδοση. Προσωπικό που σε ότι ερώτηση και αν τους κάνεις επαναλαμβάνουν την ίδια αιτιολογία '' δεν αναλαμβάνουμε ευθύνη ''. Είχα ζητήσει δειγματάκια που όλοι σου τοποθετούν και χωρίς να το ζητήσεις και η απάντηση ήταν ότι το σύστημα διαλέγει αυτόματα αναλόγως τον πελάτη. Όταν ρώτησα τι εννοείτε η απάντηση που έλαβα ήταν ότι δεν γνωρίζουν τα κριτήρια επιλογής του συστήματος. Άρα δουλεύεις για μια επιχείρηση και δεν γνωρίζεις πως δουλεύει η επιχείρηση. Και εγώ έχω να πω, μπάτε σκύλοι αλέστε.

the person on the phone is very rude...specifically a girl with a foreign accent...I placed an order for around €70 and called to ask about a face powder and to make a second order and she spoke to me ironically...I explain to her that the powder what I'm looking for... 10 minutes ago it was on your site and now it can't be seen even if I ask the reason and if it's finished....she asked me the same thing 50 times to tell her the product code....and I explain to her that it's not is there even a way to tell you the password??? I regretted ordering from this site and tried to cancel my order but they told me that it has already left and is coming....also i told to her about her abrupt manners

Your reply are only words. I call you 10 days ago and you did nothing. I say that I want my money back, and you say I can not have my money back. Now after 3 weeks I still don't have my package.
You are dubious and there is no excuse and nothing to
discuss.

παρέλαβα προϊόν ανοιχτό, χωρίς κάποιο προστατευτικό, αλλοιωμένο ή χρησιμοποιημένο δηλαδή και η απάντηση ήταν δεν μπορεί να γίνει αλλαγή σας ήρθε το σωστό προϊόν που παραγγείλετε. Γελάνε και οι πέτρες, ποτέ ξανά με τέτοια ειρωνική εξυπηρέτηση

Fast delivery, arrived faster than excepted and I’m really happy with the products I’ve received, really thank you a lot for the perfumes 🙂

Ordered 2 yankee candles and the one came broken. No traces of glass were to be found anywhere in the package. Someone in the company had probably decided it's "ethical" to send a destroyed and dangerous item -because of the broken glass jar- to the customer. Such a shame..

Edit: the order number is №1721914347-0766. I've already sent a message with pictures, as I was asked. No reply yet though.

Polish complany
Do not buy
Not genuine products
I have ordered sth that arrived broken and the company do not have a phone to contact with manager only email that answerered not immediately
They told lies so as not to find a solution . Ridiculous company do not buy
Second hands items

I ordered a few days ago on a Saturday night for the first time at makeup.gr. I had my doubts about the delivery time of 3-4 working days, but I gave it a shot, especially since the delivery is free from 19€ above! Madness!
Today, Wednesday morning (actual 2 working days passed), I got it without any troubles and the cooperating parcel service also praised the highly positive experience with this company.
I can rate makeup.gr as absolutely trustworthy. I will definitely order again, the prices, offers and the gifts are unbeatable!

I ordered some dupes which so far I freaking love. The shipping was just a typical shipping with no problems at all. I really like this site as it gives a variety of famous either dupes either real ones.

Άψογοι και τρομερά εξυπηρετική !
Άμεση ανταπόκριση σε όλα !
5 αστέρια !

Παρρήγγειλα προϊόντα για δώρο γενεθλίων, οι χρόνοι παράδοσης ήταν 3-4 εργάσιμες, 8 ημέρες μετά δεν είχαν έρθει, πήγα στα γενέθλια με άδεια χέρια, έχασα άπειρο χρόνο να προσπαθώ να επικοινωνήσω με την ελτα courier (που δεν σηκώνουν ποτέ τα τηλέφωνα), ζήτησα από την makeup να ακυρώσουν την παραγγελία και να μου επιστρέψουν τα χρήματα, συμφώνησαν να το κάνουν και την 9η εργάσιμη μέρα ήρθε το πακέτο. Τους είπα ότι δεν το θέλω πια και μου είπαν ότι τα έξοδα επιστροφής επιβαρύνουν εμένα. Μακριά, μακριά, μακριά!

These guys use ELTA, and thats the only way to deliver to me, so there is an 85% chance my order wont make it, and i will have to spend 10+ days trying to figure out where it is.

Παρήγγειλα ένα νεσεσέρ καλλυντικών το οποίο δεν είχε καμία σχέση με την εικόνα και ήταν πανάκριβο ,όταν βρήκα το ίδιο με τα μισά χρήματα.

Just wanted to give this a lil boost for what a simple, no-fuss option it is particularly for lower-cost brands, the kind that you typically find in supermarkets, pharmacies or basic beauty stores, but where you can't always find that specific product you love locally (like your favourite scent of say Nivea shower gel).

Shipping is super easy to figure out, because you can only shop from the site specific to your location, so no trying to work out which zone your country is in or anything like that.

This makes it a good business for customers who haven't much experience shopping online and are a bit wary. Sadly you can only choose the language of the country you are in. It would be neat if they added English to all of these for anyone who isn't local to the country they live in, but honestly it doesn't matter a whole lot re: searching for the products because most of the names are the original.

In the greek version shipping also comes with a super low free shipping threshold so far! This, too, makes it great for skittish shoppers, as well as for those cheapie brands that would otherwise take a massive order of to reach a more typical free shipping minimum.

Overall it's not really a lifestyle site as it is a no-nonsense supplier. In that vein, it almost always includes a picture of the ingredients list, sometimes retyped separately which could help with accessibility, and a note of where the item is designed and manufacture, which is a lot!

It's also possible to browse by country of manufacture, which is a great way to discover some things you might otherwise not see on the site very easily (and of course not come across locally in your own country).