Friendly and helpful when trying to find some elusive drum mallets that have been unavailable on the west coast. Sean kept me updated throughout. They arrived safely and in time for the performance. T... Voir plus
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Mall Music need to get a new courier... anyone using Couriers Please is doing a disservice to their customer. Took almost a week for my item to arrive when express shipping was paid for. Mall Music... Voir plus
Always a pleasure shopping at Mall Music. Super knowledgable musicians on staff. Never too busy to spend time discussing options with you. This time I did click and collect and it was super smooth, in... Voir plus
L'entreprise a répondu
I had to buy a new mixer on short notice. Simone at Mall Music was especially helpful - she had the model I wanted in stock, we arranged payment and pickup which all happened in time for an importan... Voir plus
À propos de l'entreprise
- Magasin d'instruments de musique
- aussi dans
- Atelier de réparation d'instruments de musique
- Magasin Hi-Fi
- Service de location d'instruments de musique
Écrit par l'entreprise
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Coordonnées de contact
Shop 430 Warringah Mall, 2010, Brookvale, Australie
- 02 9905 6966
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Excellent
387 avis
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It was easy to order on line and was…
It was easy to order on line and was delivered promptly.
14 novembre 2024
Réponse de Mall Music
Thank you for your great review! 🌟 We’re so glad you found it easy to order online and that your BOSS amplifier was delivered promptly. Enjoy rocking out with your new gear! 🎸⚡
If there’s anything else we can help with, feel free to reach out.
Excellent Service
Great price. Lovely, knowledgable and friendly staff that helps me a lot with my purchase. Will buy again from Mall Music in the future.
5 novembre 2024
Excellent friendly and prompt service
28 octobre 2024
Great Customer Support
I ordered two Roland trigger cables from Mall Music with express shipping, and they didn't come within the expected timeframe because of supply issues.
I contacted their support team and asked for a refund for the difference between express and standard postage. They were excellent — and expediently and seamlessly refunded the amount.
Overall, I was satisfied with my experience and would buy from Mall Music again.
4 octobre 2024
Dreadful after-sales service.
Dreadful after-sales service. I purchased a new guitar online from Mall Music Macquarie which had a faulty nut. They said that I would have to return the instrument at my expense for repair work. Disappointing.
23 août 2024
fast service - easy pick up
5 août 2024
Guitar well packaged in great…
Guitar well packaged in great condition, couldn’t be happier.
3 août 2024
Great service
Great service. Very knowledgeable and helpful. Extensive music industry background.
22 juillet 2024
Always helpful with choices and…
Always helpful with choices and suggesting the really important things and what is best to buy. Always a smile and I'm already in the mood for the whole day and I just came for a purchase.
29 juin 2024
Avis spontané
Smooth sailing
Smooth sailing, 10/10 would recommend. Best music store for personalised service, the staff are lovely. Family owned business that goes out of their way to help!
21 juin 2024
Best follow up I’ve ever had from any…
Best follow up I’ve ever had from any music store.
4 juin 2024
Too slow
Too slow. Was kept up to date with what was happening.
I'll go to the store to buy it next time.
24 avril 2024
The Gentlemen who served me was really…
The Gentlemen who served me was really helpful and in the end I got what I wanted, so all good.
The only problem I was given a gift voucher but for some reason I couldn't use it in the store, only online. I have always been able to use my gift vouchers in store so why has this suddenly changed? This is absolutely ridiculous.
I was lucky that the in store attendant could help me find what I needed on my phone to purchase the items online but it took so long (at least 20 minutes) when all I wanted to do was obtain the items and leave because I had already chosen the items from the store?
Please change this as it makes no sense at all.
Best regards
James
22 mars 2024
Réponse de Mall Music
Hi James,
Thank you for taking the time to share your experience with us. We're sorry for the inconvenience caused to you by this administrative process and we appreciate your patience as the our staff assisted you redeeming this online voucher in store. It sounds as though your previous vouchers were purchased in-store, and this recent voucher was purchased online.
Our in-store and online voucher systems are currently separate systems. While we recognse that this may seem like a simple fix, integrating these systems involves a significant investment for our retail operations - particularly as we have been trading as a physical retail store for many decades prior to selling online.
However, great news - we are currently in the process of transitioning to a new platform which will ensure that you can use your gift vouchers seamlessly both in-store and online in the future. This is a mighty task, but it's worth it to know that these systems will soon be integrated thus avoiding such issues in the future.
Thank you for being a loyal Mall Music customer. We look forward to seeing you in store again soon and providing you with a very fast voucher redemption in the future!
A1 Business
Sean, answered my email questions promptly with exactly what I wanted to know. This made my purchase easy as I knew straight away what I was buying. I live in Far West NSW so mail is quite slow at times but this parcel arrived in no time and well packaged, 4 Days. Service with a smile you might say.
I would purchase from this business again.
Thanks Sean
21 mars 2024
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