Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
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Lisez les avis des autres
Bit cautious about ordering with the trust pilot score but glad I did! Ordered the Johnny walker 12 days of christmas box, got a great black friday deal! Free delivery! Ordered on the 20th November at... Voir plus
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here. Recently, I noticed however that my points weren't adding up and my tier wasn'... Voir plus
L'entreprise a répondu
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over ap... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With our iconic distilleries, we have deep roots in the history and future of whisky. We're here to help guide your whisky experience and find the single or Blended whisky that match your taste. Let's take a journey.
Coordonnées de contact
Pays-Bas
- malts.com
4,0
Bien
262 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Doesn’t actually sell drinks anymore
Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
9 octobre 2025
Avis spontané
Useless support
Ive contacted the support line 3 different times over the course of 7 business days and have received no response, my order was dispatched but I've had no update whatsoever since, it also uses an app called shop to track the order rather than an actual shipping companies tracker.
21 août 2025
Avis spontané
Réponse de malts.com
Hi Alex,
It is always good to hear from customers and we thank you for taking the time to contact us.
We are the Malts.com Team responsible for GB and Northern Europe and we are very sorry to hear that you have not had a great experience with your order placed on Malts.com in Australia.
Our aim is always to give customers the best service and we always include a courier tracking link with every order in GB and Northern Europe.
Our Customer Support Team replied to your email query earlier today and have advised that our colleagues in Australia have been made aware about your issue.
Martin @ Malts.com
Prompt and suitable response
I was very happy with Martin’s engagement and assistance after encountering an issue with my club points prior to the program terminating. The issue was resolved promptly and to my satisfaction.
24 juin 2025
Avis spontané
Réponse de malts.com
Hi Peter,
Thank you for letting us know how we did!
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
I will be sure to pass on your kind message to Martin who will be delighted to hear his efforts were very much appreciated.
We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan @ Malts.com
Problem solved by the Team
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over approximately 10 days I was kept informed on progress. Unfortunately the online purchase problem wasn’t resolved in time for the scheme closing but a voucher to points value solved my problem.
1 juillet 2025
Avis spontané
Réponse de malts.com
Hi,
Thank you for letting us know how we did!
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
I am glad to hear that are pleased with the resolution and service you received when placing your order.
We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Piaras
Réponse de malts.com
Hi Kai,
Thank you very much for your feedback!
It is always great to hear from our customers and we are glad to know that you had a brilliant experience with our products and service.
We hope you keep enjoying our products and look forward to heaving you as a regular at Malts.com.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers,
Martin @ Malts.com
first class service and a great range…
first class service and a great range of products.very competitive prices and excellent customer service, thank you Cathreen.
30 juin 2025
Avis spontané
Réponse de malts.com
Hey Andrew,
Thank you very much for your feedback! We are glad to hear you had a great customer service experience and enjoyed exploring our products.
I will be sure to pass your comments to Cathreen who will be delighted to hear her efforts were very much appreciated.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ Malts
Overpriced
Overpriced, lure you in with collectors points which you can't use.
28 juin 2025
Avis spontané
Réponse de malts.com
Hi,
Thank you for getting in contact. We are sorry to hear you’ve had a disappointing experience with us. Please accept our apologies for the inconvenience you experienced with your Malts Club Account. We aim to resolve all customer issues as quickly as possible.
I can see that you have been in touch with our customer service team who went through troubleshooting options with you, and you were then able to place an order and use your points. A member of the team will be in touch to follow up with you.
Your experience is our number one priority, and we would like to take the opportunity to thank you for your feedback.
Thanks,
Siobhan @ Malts.com
Excellent service etc.
Excellent service as usual. Easy to order and kept updated all the way until package delivered in a few days. I even received reminder emails beforehand reminding me to redeem my points balance. I did and saved £30. First class. Thank you !!
16 juin 2025
Avis spontané
Réponse de malts.com
Thank you very much for your feedback!
We are glad to hear that you found your experience with us to be pleasant and I will be sure to pass this on to the rest of the team who will be delighted to hear.
We hope you keep enjoying our products and look forward to heaving you as a regular at Malts.com.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Gemma @ Malts.com
Tried to use my reward points to buy a…
Tried to use my reward points to buy a bottle. The website would not allow me to do so. Likely a glitch. Went round in circles with customer service for over a week, including creating a new account. Problem not resolved. A smart solution would have been to just issue me with a voucher for the value of my reward points but no, they appeared fine just not to get the sale.
13 mai 2025
Avis spontané
Réponse de malts.com
Hello Mr R J Godden,
Thank you for getting in contact. We are sorry to hear you’ve had a disappointing experience with us. Please accept our apologies for the inconvenience you experienced with your Malts Club Account. We aim to resolve all customer issues as quickly as possible.
I can see that you have been in touch with our customer service team who went through troubleshooting options with you, to try and resolve this issue. A member of the team will be in touch to follow up with you.
Your experience is our number one priority, and we would like to take the opportunity to thank you for your feedback.
Martin @ Malts.com
Ich habe schon öfter verschiedene…
Ich habe schon öfter verschiedene limited edition von Jonny Walker hier bestellt
Schnelle Lieferung , gute Qualität, kam immer perfekt verpackt an. Ich werde definitiv wieder bestellen.
6 janvier 2025
Avis spontané
Réponse de malts.com
Hallo Heike,
vielen Dank, dass Sie sich die Zeit genommen haben, uns mitzuteilen, wie wir uns verhalten haben!
Es freut uns sehr zu hören, dass Sie mit der Lieferung Ihrer Bestellung gute Erfahrungen gemacht haben und dass Ihnen unser Angebot an Johnny Walker in limitierter Auflage gefällt.
Wir haben immer ein offenes Ohr dafür, wie wir Ihre Erfahrung noch besser machen können. Wenn Sie das nächste Mal ein Geschenk kaufen oder eine Party planen, sehen Sie sich unsere neuesten exklusiven Angebote, Neueinführungen und Inspirationen an - und lassen Sie uns wissen, ob wir noch etwas tun können.
Prost🍸🥂🍾
Cathreen
Réponse de malts.com
Hallo,
vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen Ihr Besuch auf Malts.com gefallen hat, und hoffen, dass Sie bald zu unseren Stammkunden gehören werden.
Wir sind immer offen für Vorschläge, wie wir Ihr Erlebnis noch verbessern können. Wenn Sie das nächste Mal ein Geschenk suchen oder eine Feier planen, stöbern Sie doch in unseren neuesten exklusiven Produkten, Neuerscheinungen und Inspirationen – und lassen Sie uns wissen, ob es etwas gibt, das wir verbessern könnten.
Prost 🥃
Piaras @ Malts.com
Preispolitik ?
Der Service ist mittlerweile sehr gut, Bestellung und Versand funktioniert und ist schnell.
Aber die Preise sind deutlich höher als bei anderen Händlern, jedenfalls für Deutschland.
Aber sonst ist alles ok.
18 janvier 2025
Avis spontané
Réponse de malts.com
Hallo Peter,
vielen Dank, dass Sie uns mitteilen, wie wir uns verhalten haben!
Unser Ziel ist es, allen unseren Kunden die höchste Qualität des Kundendienstes zu bieten.
Wir haben immer ein offenes Ohr dafür, wie wir Ihre Erfahrungen noch besser machen können. Wenn Sie das nächste Mal ein Geschenk kaufen oder eine Party planen, sehen Sie sich unsere neuesten exklusiven Angebote, Neuerscheinungen und Inspirationen an - und lassen Sie uns wissen, ob wir noch etwas tun können.
Prost🍸🥂🍾
Siobhan @ Malts.com
perfekt service
perfekt service, great communication with Ellen, thank you very much
9 janvier 2025
Avis spontané
Réponse de malts.com
Hey Thomas,
Thank you for taking the time to let us know how we did!
I am delighted to hear that you are pleased with your customer service experience at Malts.com and will be sure to pass your kind comments to Ellen.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan @ Malts.com
I had a problem with my e.voucher so I…
I had a problem with my e.voucher so I phoned customer services, Cathreen was fabulous put me at ease right away and resend my vouchers resolved my problem so quickly,efficiently and with a very pleasant,helpful attitude.
20 décembre 2024
Avis spontané
Réponse de malts.com
Hello Elaine,
Thank you very much for your feedback! We're so pleased you enjoyed your visit to Malts.com and the professional way your issue was sorted.
We are delighted to hear you were happy with our customer service and will be sure to pass this message onto Cathreen who will be very happy to hear her efforts are really appreciated.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Sláinte🍸🥂🍾
Martin @ Malts.com
Johnnie Walker e-voucher query
Gemma was very helpful in finding my booking and reissuing my e-voucher.
She replied very quickly to my subsequent emails.
Many thanks to her.
13 décembre 2024
Avis spontané
Réponse de malts.com
Hey Stuart,
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
We will be sure to pass your thanks onto Gemma who was able to sort out your issue with the e-voucher.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Sláinte🍸🥂🍾
Martin @ Malts.com
Customer service was 1st class
Customer service was 1st class. Gemma resolved an issue and kept me updated. Well Done Gemma
18 décembre 2024
Avis spontané
Réponse de malts.com
Hey,
Thank you for letting us know how we did!
We are glad to hear that you found your customer service experience with us to be pleasant and I will be sure to pass on your kind comments to Gemma who will be delighted to hear her efforts were very much appreciated.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan @ Malts
Ordered a voucher but due to technical…
Ordered a voucher but due to technical issue it was not emailed to me, used the contact service and was contacted by Ellen Customer services who sorted it out in no time. Excellent service 👍
14 décembre 2024
Avis spontané
Réponse de malts.com
Hey Ann,
Thank you for letting us know how we did!
We are glad to hear that you found the customer service experience with us to be great and I will be sure to pass on your kind comments to Ellen who will be delighted to hear her efforts were very much appreciated.
We aim to deliver the highest quality of customer service to all our customers.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
Great company to deal with
Great company to deal with. Had an issue with a tour voucher and it was rectified very quickly by Cathreen
12 décembre 2024
Avis spontané
Réponse de malts.com
Hello Lorraine,
Thank you very much for your feedback! We're so pleased you enjoyed your visit to Malts.com - we hope to welcome you as a regular customer soon.
We are delighted to hear you were happy with our customer service and will be sure to pass this message onto Cathreen who will be very happy to hear that her efforts are much appreciated.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Sláinte 🍸🥂🍾
Martin @Malts.com
well-made webshop
well-made webshop, good quality of whiskey, easy order processing, fast delivery
22 novembre 2024
Avis spontané
Réponse de malts.com
Hi Wolfgang,
Thank you for taking the time to let us know how we did!
We are delighted to hear you found Malts user friendly and were happy with our speedy delivery. We hope you enjoy your order!
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ The Bar
Hiccup with e-voucher order.
Had a bit of a hiccup with my e-voucher order as they hadn’t arrived after a week. However once I contacted customer services, Gemma picked up my query and sorted out quite quickly, keeping in contact to let me know about progress.
6 décembre 2024
Avis spontané
Réponse de malts.com
Hi Lorna,
Thank you for letting us know how we did!
We are glad to hear you had a great customer service experience and we are happy we could assist and resolve this for you.
I will be sure to pass on your kind message to Gemma who will be delighted to hear her efforts were very much appreciated.
We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ Malts.com
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