Doesn’t actually sell drinks anymore, waste of space and time. Spent years accumulating membership discount only to bed fed generic responses when their entire product disappeared.
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Lisez les avis des autres
Bit cautious about ordering with the trust pilot score but glad I did! Ordered the Johnny walker 12 days of christmas box, got a great black friday deal! Free delivery! Ordered on the 20th November at... Voir plus
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here. Recently, I noticed however that my points weren't adding up and my tier wasn'... Voir plus
L'entreprise a répondu
My judgement on level of service is how satisfied I am in getting a problem resolved. 5⭐️ therefore shows my problem was resolved to my satisfaction. I had problems in using my loyalty points. Over ap... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With our iconic distilleries, we have deep roots in the history and future of whisky. We're here to help guide your whisky experience and find the single or Blended whisky that match your taste. Let's take a journey.
Coordonnées de contact
Pays-Bas
- malts.com
4,0
Bien
262 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Super efficient service from Ellen
Super efficient service from Ellen, thank you!
4 décembre 2024
Avis spontané
Réponse de malts.com
Hey Sergio,
Thank you for taking the time to let us know how we did!
I am delighted to hear that you are pleased with your customer service experience at Malts.com and will be sure to pass your kind comments to Ellen about her fantastic service and efficiency.
We’re always open to hearing how we can make your experience even better.
The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
What a great response!
Fantastic response to a 'lost' voucher. No questions / no doubts. I expect just a thorough check to ensure my request was a valid one ...and then a new voucher issued straight away. Many thanks especially to Ellen from the Customer Service team .
28 novembre 2024
Avis spontané
Réponse de malts.com
Hey Hazel,
Thank you for taking the time to let us know how we did!
I am delighted to hear that you are pleased with your customer service experience at Malts.com and will be sure to pass your kind comments to Ellen.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Gemma @ Malts.com
Prompt and Curtious
I reached out in order to determine the availability in the coming years of one of my favorite scotch offerings, Lagavulin 8. The response from Siobhan at Malts was prompt and informative and very polite. It allowed me to understand the production timeline and rest easy knowing more was going to be produced. Malts is a customer friendly company that produces outstanding offerings of whiskey.
8 novembre 2024
Avis spontané
Réponse de malts.com
Hey Henry,
Thank you for letting us know how we did!
We are glad to hear that you found your customer service experience with us to be pleasant and I will be sure to pass on your kind comments to Siobhan who will be delighted to hear her efforts were very much appreciated.
We hope you keep enjoying your Lagavulin 8!
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Gemma @ Malts.com
Account problem
I had an issue regarding my account which Ellen very kindly sorted out for me. I have used malts.com previously and would have no hesitation in using them again. Quality products and excellent service. Many thanks
2 octobre 2024
Avis spontané
Réponse de malts.com
Hello Thomas,
Thank you very much for your feedback! We're so pleased that we were able to resolve your issue and we hope to welcome you back again as a customer soon.
We are delighted to hear you were very satisfied with the service you received and I will be sure to pass this message onto Ellen who will be very happy to hear her hard work is very much appreciated.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Cheers🍸🥂🍾
Martin @ Malts
great communication
Although I had problems with my order, Ellen was able to rectify things for me efficiently. Her communication was excellent, and she made sure my problem was dealt with.
11 octobre 2024
Avis spontané
Réponse de malts.com
Hey Gillian,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
We are happy that despite an initial delay with your order, Ellen was able to resolve this for you in a timely and efficient manner and I will be sure to pass your kind words on to Ellen.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Martin
Siobhan was really helpful
Siobhan was really helpful. I had lost my voucher like a total numpty, but Siobhan was able to help. No fuss or bother, just great customer service
16 septembre 2024
Avis spontané
Réponse de malts.com
Hey Ali,
Thank you for letting us know how we did!
We are happy we could resolve this for you, and I will be sure to pass on your kind comments to Siobhan who will be delighted to hear her efforts were very much appreciated.
We hope you enjoy your tour and look forward to serving you as one of our regulars!
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Ellen @ Malts.com
Ellen was excellent
Ellen was excellent - she helped track down my voucher, she was quick to respond and her emails were friendly and helpful. Delighted with the service!
26 août 2024
Avis spontané
Réponse de malts.com
Hey Donna,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.Com – we look forward to having you as one of our new regulars.
We are happy we could resolve this for you in such a timely manner and I will pass your comments to Ellen and i hope that you enjoy your tour.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Piaras
Very helpful since I had lost my e mail…
Very helpful since I had lost my e mail for voucher and they managed to successfully find this for me.
15 août 2024
Avis spontané
Réponse de malts.com
Hi Clare,
Thank you for letting us know how we did and that you received the help you needed in locating your voucher.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen @ Malts.com
I lost my customer account with the…
I lost my customer account with the associated status and bonus points at malts.de about 2 months ago and the technical team was able to restore it. I would particularly like to mention Cathreen (customer advisor), whose help significantly accelerated the restoration of the account 👍🏼 many thanks for this
24 juin 2024
Avis spontané
Réponse de malts.com
Hello Rene,
Thank you very much for your feedback! We're so pleased you enjoyed your visit to Malts.com - we hope to welcome you as a regular customer soon.
We are delighted to hear you were happy with our customer service and will be sure to pass this message onto Cathreen who will be very happy to hear.
We are always open to suggestions on how we can make your experience even better. Next time you're looking for a gift or planning a celebration, why not browse through our latest exclusives, new releases and inspirations - and let us know if there's anything we could tweak.
Sláinte
Good service, happy return customer
I've ordered from Malts.com several times now, as their Lagavulin special editions are offered at the best prices here.
Recently, I noticed however that my points weren't adding up and my tier wasn't elevating as it should be. Since you can use these points for a discount, and a higher tier comes with extra benefits, that's unfortunate.
I contacted customer support and with the help of Ellen and the technical team, this got sorted. Even though ultimatly I needed to re-register, they made sure my points and tier were ready upon re-registration. Just ordered some more Offerman editions, with a nice discount 😊
18 juin 2024
Avis spontané
Réponse de malts.com
Hey,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and that you are a big fan of Lagavulin! We look forward to having you as one of our regulars.
I am delighted that you are happy with your orders and your experience with our team. We will certainly pass on your kind comments to Ellen, who will be delighted to hear from you! We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Emma @ Malts.com
Great product delivered exactly as promised.
Great product purchased as a gift for my hubby. Whisky arrived promptly and in perfect condition. I will definitely be keeping my eyes open for other deals. Highly recommended..
12 juin 2024
Avis spontané
Réponse de malts.com
Hey,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
I am delighted that you received your order promptly and in perfect condition. We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Emma @ Malts.com
For the love of whisky
For the love of whisky
Ordered myself some bottles as a birthday surprise. Delivery perfectly arrived and my day was magic
20 mars 2024
Avis spontané
Réponse de malts.com
Hey Donanan,
Thank you for letting us know how we did! We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
I am delighted that you received your order in perfect condition. We endeavour to give our customers the best value and experience when purchasing from our site.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Safe and swift delivery
Safe and swift delivery of a fine whisky. Sometimes it helps to go straight to the source.
24 février 2024
Avis spontané
Réponse de malts.com
Hey Mark,
Thank you for letting us know how we did, we really appreciate your feedback!
We're happy to hear that your experience was smooth and efficient as the quality and safe delivery of our products are very important to us.
The next time you are shopping for a gift or planning a celebration, check out our latest exclusive offers, new launches and inspiration.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Bought for my Whiskey loving friend
Bought for my Whiskey loving friend. Delivered safely. Great price. Will definitely use Malt.com again.
21 février 2024
Avis spontané
Réponse de malts.com
Hey Mrs Davies,
Thank you for letting us know how we did! I am delighted that you received your order in perfect condition and that you have enjoyed our competitive prices.
We’re so glad you enjoyed coming to Malts.com and we look forward to having you as one of our regulars.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Good prices and delivery
Easy to navigate website; well-priced whisky and good delivery.
One slight negative is that in order to track the delivery I had to download a bespoke app.
14 février 2024
Avis spontané
Réponse de malts.com
Hey Kenneth,
Thank you for letting us know how we did!
We appreciate the feedback as it allows us to review and improve. We're happy to hear that you found our site user friendly, enjoyed our competitive prices and speedy delivery!
The outstanding quality of our brands, our customer service and value are very important to us. We want our customers to be delighted with their purchases
The next time you are shopping for a gift or planning a celebration, check out our latest exclusive offers, new launches and inspiration.
Cheers🍸🥂🍾
Cathreen@ Malts.com
Malts.Com always delivers well packaged…
Malts.Com always delivers well packaged and timely orders. It's a bonus they don't insist on signed deliveries 👍
17 février 2024
Avis spontané
Réponse de malts.com
Hey Simon,
Thank you for letting us know how we did! We’re so glad you enjoyed shopping at Malts.com and we look forward to having you as one of our regulars.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Cathreen @ Malts.com
Cardhu Gold is my favourite whiskey and…
Cardhu Gold is my favourite whiskey and it was a fantastic price
14 janvier 2024
Avis spontané
Réponse de malts.com
Hey Chris,
Thank you for letting us know how we did!
We’re so glad you enjoyed coming to Malts.com – we look forward to having you as one of our new regulars.
We are delighted you could enjoy your favourite whiskey from us.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan@Malts.com
Great service from Malts.com quick…
Great service from Malts.com quick delivery.
Choice of the Johnny Walker advent calendar was pretty good value however it was a boring calendar, just 6 different whisky's x 2 and not 12 different ones, I should have read the description, not a reflection on Malts though
10 décembre 2023
Avis spontané
Réponse de malts.com
Hey Andrea,
Thank you for letting us know how we did! We are so glad you enjoyed coming to Malts.com. We look forward to having you as one of our regulars who shop from the fantastic collection of whiskies.
The outstanding quality of our brands, our customer service and value are very important to us. We want our customers to be delighted with their purchases.
We’re always open to hearing how we can make your experience even better. The next time you are shopping for a gift or planning a celebration, check out our latest exclusive offers, new launches and inspiration.
Do let us know if there’s anything more that we could be doing.
Cheers🍸🥂🍾
Martin @ Malts.com
Excellent service
Excellent service, great whisky, ordering online is simple and packaging means it's all in one piece on arrival
29 décembre 2023
Avis spontané
Réponse de malts.com
Hey Quentin
Thank you for letting us know how we did!
We’re so glad you enjoyed coming to Malts.com – we look forward to having you as one of our new regulars.
We are delighted to here you enjoyed your experience with us.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
Cheers🍸🥂🍾
Siobhan@Malts.com
Malt.com service and purchase
I buy malt whisky for my dad he loves Dalwinni so I look out regularly for promotions throughout the year to stock up for his birthday or Xmas the delivery system is efficient and trustworthy I’ve had no issues with any of his purchases. I got him a presentation box with weighted whiskey glasses. These were received with no issues no breakages. Highly recommend also points accrued through purchases can go towards money off future purchases so you can save and make a great saving without having to compromise on your preferred choice of Whisky
1 novembre 2023
Avis spontané
Réponse de malts.com
Hi Michael,
Thank you for letting us know how we did!
We’re so glad to hear you have had a great experience as a Malts Club member, receiving your orders with speed and in perfect condition.
We’re always open to hearing how we can make your experience even better. The next time you’re shopping for a gift or planning a party, check out our latest exclusive offers, new launches, and inspiration – and let us know if there’s anything more we could be doing.
We hope you continue to enjoy availing of your Malts points and that your dad loves his whisky!
Cheers🍸🥂🍾
Cathreen @ Malts.com
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