Having read the reviews I feel very stupid that I didn’t read them before I hired the equipment. I too have not received my deposit after 5 weeks numerous emails and calls. This is a fraudulent compan... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
SCAMMERS - DO NOT USE: Ordered a Karcher Vacuum Steam Cleaner and got sent (via a 3rd party) a Henry style wet/dry instead, which didn't even work! Customer service useless and patronising and ref... Voir plus
L'entreprise a répondu
Terrible company to deal with. Didn't deliver all equipment that was hired. Didn't collect until after 10 days of being off hire, and still haven't received deposit back over a month since the equipme... Voir plus
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de location d'outils
- Service de location d'équipement de construction
- Service de location de machines de construction
- Agence de location de matériel
- Location d'outils et de machines de jardin
À propos de Mammoth Hire
Écrit par l'entreprise
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Coordonnées de contact
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, Royaume-Uni
- 03330 384 944
- mammoth-hire.co.uk
1,6
Mauvais
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely do not use these frauds
Absolutely do not use these frauds. They are just middlemen without any of their own equipment. The customer service is non existent and I will never make the mistake of using these jokers again.
20 avril 2026
Avis spontané
Réponse de Mammoth Hire
Hi Anthony,
Thank you for taking the time to share your feedback — we really do appreciate hearing from our customers.
I completely understand why the experience so far hasn’t met your expectations, and I’m sorry that it’s left you feeling frustrated enough to leave a 1-star review.
Just to give a bit more context on how we work: we operate as an aggregation platform (similar to Uber for taxis, Booking.com for hotels, or Deliveroo for food). We don’t own the tools or the depots ourselves — instead, we connect customers like you with a huge network of over 2,000 local hire companies across the UK. This model allows us to offer no trade account required, simple online booking, and nationwide delivery without the usual barriers that traditional hire firms often have.
We process thousands of hires every month, and while the vast majority go smoothly, we’re reliant on many different parties (the local supplier, equipment condition, transport, and how the tool is used). Occasionally things don’t go exactly to plan, and when that happens we know it can be really disappointing.
What puzzles me a little is that you chose to extend your hire this morning, which suggests that up until now the equipment has been working for you and the booking process itself hasn’t caused major issues.
That said, I’d love to understand the full picture of what’s gone wrong from your side.
Would you be happy to drop us a quick email at MyExperience@NationalToolHire.co.uk? I’ll personally make sure it comes straight to me so we can look into your specific case, understand where we fell short, and see how we can put things right for you.
We’re always looking to improve, and honest feedback like yours helps us do exactly that.
Thank you again for your review, Anthony — I hope to hear from you soon.
Kind regards,
Bob Jones
Customer Relations Manager
National Tool Hire
£250 for a deposit still not refunded after 2 months
I ordered a wood chipper machine. I also ordered a set of googles for eye protection. The hire was about £250 for a week plus the same again for a deposit. The machine was delivered without the googles I paid for. The machine itself seemed incapable of chipping branches supposedly well within its capabilities. Basically it was useless. I returned the machine barely used and undamaged. TWO months later I’m still waiting to have my deposit back. They aren’t answering my emails.
I would avoid this firm as they behave like cowboy crooks.
16 avril 2026
Avis spontané
Réponse de Mammoth Hire
Dear Justin,
Thank you for taking the time to share your feedback – we’re truly sorry to hear about your disappointing experience with us.
We completely understand how frustrating it must have been to receive the wood chipper without the goggles you paid for, especially when the machine then didn’t perform as expected. On this occasion it looks like one of our suppliers let both of us down, and we know how inconvenient and disappointing that is for you too.
I can see that your deposit and the cost of the goggles were refunded on 21st April. However, if you’re still waiting for confirmation or if anything else is outstanding, please send us your order number (or any reference you have) to MyExperience@NationalToolHire.co.uk. We’ll look into this straight away and make sure everything is resolved for you.
A member of our team is also available on the phone number shown on your order confirmation or invoice if you’d prefer to speak to someone directly.
We process many thousands of orders successfully each month, but we know that when something does go wrong – even if it’s rare – it reflects badly on us and leaves a poor impression. We’d really like the chance to put this right for you.
Thank you again for your feedback. We hope to hear from you soon so we can sort this out properly.
Best regards,
Bob Jones
Customer Experience Team
National Tool Hire
Inaccurate price advertising
This company advertised a lawn aerating tool for approx £140 for two days. I went through the online process submitting all my details including payment details only to find that once they had added delivery, compulsory insurance and VAT the bill was over £200 which i was not prepared to pay.
I am very annoyed at the time i wasted. This company needs to be much more up front with its pricing BEFORE it goes through the payment process.
6 avril 2026
Avis spontané
Réponse de Mammoth Hire
Good afternoon Ken,
Thank you so much for taking the time to leave your feedback on Trustpilot regarding the pricing shown on our website. We really appreciate you sharing your experience, even when it's not the one we aim for, it helps us improve.
I’ve personally gone through both of our booking flows in detail (the quick product page version and the full basket/checkout process). In both cases, we display the full breakdown of costs — including hire rate, delivery/collection charges (where applicable), VAT, and any other fees — before you reach the final payment screen.
On the product page, once you select your dates and location, you’ll see a clear price summary.
On the basket page, everything is totalled up with a full itemised view.
We’ve worked hard to make our pricing as transparent and upfront as possible compared to many others in the tool hire industry. That said, I completely understand that if it didn’t feel clear or obvious to you during your visit, it’s still not good enough for us.
One thing worth noting is that the vast majority of our hires include delivery and collection in the price (except for some larger or specialist items that require dedicated transport due to size, weight, or regulations). We try to be very clear about this too, but I’d love to hear your specific thoughts.
Could you possibly let me know which part of the pricing felt unclear or hidden? For example:
Was it the delivery charge not standing out enough?
The way the total was presented on mobile/desktop?
Or something else entirely?
Your detailed feedback would be incredibly helpful. I’ll personally pass it on to our website and pricing team right away so we can review that section and make it even easier for future customers.
We’re always listening and genuinely want to make the booking process as straightforward and trustworthy as possible. If there’s anything else from your experience you’d like to share, please feel free to email me directly at MyExperience@NationalToolHire.co.uk.
Thank you again for your honesty, feedback like yours is exactly how we get better.
Kind regards
Bob Jones
Customer Relations Manager
National Tool Hire
This company doesn't exist
This company doesn't exist. They are actually national tool hire but don't tell you. They have no phone number to call, instead you enter an online chat for which no-one responds ever. I hired a rotovator which was delivered broken. I called the company who actually delivered it (both mammoth hire and national tool hire are just middle men) and they said the replacement has to come via mammoth hire. After two days of no response I had to hire a second rotovator, going through Travis perkins. They kindly gave me an email address for mammoth hire though they still didn't respond. After calling national tool hire and complaining I eventually got a refund.
26 mars 2026
Avis spontané
Réponse de Mammoth Hire
Thank you for taking the time to leave your feedback and for sharing your experience – we’re really sorry to hear how frustrating this was for you.
We completely understand your disappointment with the broken rotavator, the lack of response, and the hassle of having to arrange a replacement elsewhere.
We’d genuinely like to look into this properly and make sure we put it right for you. Could you please send your order number and a few more details about what happened to MyExperience@NationalToolHire.co.uk
Just to let you know, a phone number for our customer service team is available to all customers and can be found on your order confirmation email or invoice.
We’d be happy to speak with you directly if that’s easier.
We process many thousands of orders successfully each month, but we know that when something does go wrong like this – although rare – it’s hugely disappointing, and we take it seriously.
Thank you again for your feedback. We hope to hear from you soon so we can sort this out personally.
Best regards,
Bob Jones
The National Tool Hire Team
Extremely poor - avoid
Failed to deliver equipment despite being reassured, even late on the expected day of drop off, that it was on the way. We had tradespeople booked and had to make alternative arrangements. Huge waste of time and additional cost. Not easy to contact, gone completely silent on chatbot and email with regard to refund of hire costs. Will have to pursue a credit card chargeback.
1 avril 2026
Avis spontané
Réponse de Mammoth Hire
Hi John,
thank you for taking the time to leave your feedback – we’re really sorry to hear about the frustrating experience you had with your order.
It sounds like one of our suppliers let both of us down on this occasion, and we completely understand how inconvenient and costly this was for you, especially with tradespeople already booked. This is absolutely not the level of service we aim to provide, and we’d like the chance to put this right for you.
To help us look into what went wrong and arrange a full refund of your hire costs as quickly as possible, could you please send your order number and a few more details about your experience to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation or invoice if you’d prefer to speak with us directly.
We process many thousands of orders successfully each month, but we know that when something like this does happen - however rare - it’s incredibly disappointing. We’d really appreciate the opportunity to make this situation right for you.
Thank you again for your feedback. We hope to hear from you soon.
Kind regards,
The National Tool Hire Team
Dreadful communication
Dreadful communication!
Ordered a ladder for hire, an hour before the deadline of delivery they phoned to say they were unable to fulfil. Zero communication or heads-up that they were struggling, and the late notice left me entirely in the lurch.
I'd definitely avoid using them.
10 avril 2026
Avis spontané
Réponse de Mammoth Hire
Hi Alex,
Thank you for taking the time to leave your feedback – we’re really sorry to hear about the frustrating experience you had with your ladder hire.
It sounds like one of our suppliers let both of us down on this occasion. Having to call you so close to the delivery time with no prior warning is completely unacceptable, and I completely understand why it left you in the lurch. This doesn’t reflect the level of service we aim to provide, and I apologise for the inconvenience this caused you.
We process many thousands of orders successfully each month, but when something like this does happen – as rare as it thankfully is – we want to make it right. If you’re happy for us to look into this for you, could you please send your order number and a few more details about what happened to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation and invoice if you’d prefer to speak with us directly.
Once again, I’m sorry this happened and we’d really appreciate the chance to put it right for you.
Kind regards,
Bob Jones
Customer Experience Team
National Tool Hire
Abysmal service
Arranged and paid for hire of a table saw, to be delivered to home address. During the day it was due to be delivered I received a message saying it would not be available. If I wished to have a new date I had to reply by 1500 that day. I did so, but have heard nothing since. I have attempted to communicate on live chat, to ensure a record is kept, but have received only automated responses. I have cancelled the order and have still had no response. I shall be applying to the Small Claims Court if they do not return my payment.
I wonder how much of this business actually exists?
There has been a long and apologetic response to this review on Trust Pilot (and therefore very visible) but no reply at all to my messages direct to the company.
There was a slightly happier ending to the saga. A message arrived from Mammoth to say a refund had been sent. A full refund was received. The company could have been considerably more communicative at all stages of the failed hire. No equipment was supplied and customer service was way below anything that might reasonably be expected. While the full refund restores my financial loss it does not restore my confidence in the company.
31 mars 2026
Avis spontané
Réponse de Mammoth Hire
Dear Roderick,
Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about the poor experience you’ve had with your table saw hire.
This is clearly not the level of service we aim to provide, and I completely understand your frustration — especially with the lack of follow-up after you tried to rearrange the delivery and then cancel.
It seems on this occasion one of our suppliers let both of us down and this reflects badly on us and is inconvenient for you too. I note your comment about your cancellation and have passed it on for immediate action.
We process many thousands of orders successfully each month and something like this — although very rare — can sadly happen from time to time. We would like to be able to put this right for you.
To help us investigate and resolve this as quickly as possible, could you please send your order number (and any other details about the order) to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation or invoice, and our team is there to speak with you directly if that’s easier.
We really appreciate you bringing this to our attention and hope to turn this around for you.
Kind regards,
Bob Jones
Customer Experience Team
National Tool Hire
Been trying to hire a machine from…
Been trying to hire a machine from Tavistock Devon e mail sent 3 day ago and again 9th nobody cant be bothered to answer. No phone number, have given up gone elsewhere
7 avril 2026
Avis spontané
Réponse de Mammoth Hire
Thank you for taking the time to leave your feedback – I'm really sorry to hear about your frustrating experience when trying to hire from somewhere local to Tavistock.
We completely understand how annoying it is to send emails and not get a reply, especially when you're trying to get a machine sorted.
We successfully process many thousands of orders every month, but when something slips through the net like this – as rare as it is – we really want the chance to put it right for you.
Going forward, the easiest and quickest way for most customers is to book and pay directly online. We’ve worked hard to make the process simple and seamless, and we’re one of the few companies that can offer this service right across the UK.
Thanks again for your feedback – we hope to hear from you soon so we can make this better.
Scammers
Scammers, take your money then message you a couple days before asking for photo ID and then never respond.
We specifically asked for a certain day delivery, since I had no comms I called them the day before to confirm they were coming and they said they wouldn’t be able to, don’t use this company!
2 avril 2026
Avis spontané
Réponse de Mammoth Hire
Hi Aarob,
I'm really sorry to hear about your disappointing experience with us – that's not the service we aim to provide, and I completely understand why you're frustrated.
We are always very clear at the point of booking that photo ID is required for all hires, for security and safety reasons, and unfortunately we can't release equipment without it. That said, it sounds like there was a breakdown in communication around your delivery date, and we’d like to look into exactly what happened with your order.
Could you please send your order number (and any other details about what went wrong) over to MyExperience@NationalToolHire.co.uk
Our customer experience team will personally review it and get back to you as quickly as possible.
You’ll also find our direct customer service phone number on your order confirmation and invoice if you’d prefer to speak to someone straight away.
We successfully complete many thousands of hires every month, but when things do go wrong (as rare as they are), we genuinely want the chance to put them right. I hope we can still turn this around for you.
Thanks for taking the time to leave your feedback – we really appreciate it.
Best regards,
The National Tool Hire Team
AVOID AT ALL COST
Issues from say one.
Was not delivered on expected date had to email 3 times to get an answer eventually was delivered 3 days late which cost me extra in labour.
I was told i would be refunded the days that i had lost, i did not receive a refund!
I have now emailed 6 times asking about my £500 deposit that has not been sent back although the digger went back in perfect condition. So i am now down £500 + £58 for late delivery. I have contacted their customer service now 9 times now in total with no response
I still receive no replies to my emails, i don’t believe this company is working with good intentions they will take any money they can get their hands on. AVOIT AT ALL COST!!!
9 mars 2026
Avis spontané
Réponse de Mammoth Hire
Thank you for taking the time to share your experience – we’re truly sorry to hear how frustrating this has been for you.
We understand how disappointing it is to have a delivery arrive three days late, incur extra labour costs, and then face ongoing difficulties getting your promised refund and deposit returned. That’s not the level of service we aim to provide, and we’d like the chance to put this right for you.
We process many thousands of orders successfully each month and situations like this, although very rare, can sadly happen from time to time. To help us investigate and resolve your case as quickly as possible, could you please send your order number and any other details about your hire to MyExperience@NationalToolHire.co.uk
A direct phone number for our customer service team is also available to you on your original order confirmation or invoice, and we’re happy to speak with you directly if that’s easier.
We appreciate you bringing this to our attention and look forward to sorting everything out for you promptly.
Best regards,
National Tool Hire Team
Only put one star as does not allow 0
Only put one star as does not allow 0. Awful company avoid at all costs!!!!
1 avril 2026
Avis spontané
Réponse de Mammoth Hire
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your disappointing experience and that you felt the need to leave such a low rating. We always aim to deliver excellent service, so this is disappointing to read.
To help us look into this and put it right for you, could you please send details of your order (including your order number) to MyExperience@NationalToolHire.co.uk
You'll also find a customer service phone number on your order confirmation or invoice if you'd prefer to speak with us directly.
We process many thousands of orders successfully each month, so situations like this are very rare, but we’d still like the opportunity to make things right for you.
We hope to hear from you soon.
Best regards,
The National Tool Hire Team
Don't waste your time and money!!
Don't waste your time and money with this company. Ordered an item for a set day. Later had a call a few days later to say they couldn't delivery the day i requested and would need to be the following week. Then received the item which was faulty after 4 days of use, and then refused to part refund me for the days it was faulty. All they care about is taking your money. No customer service and a nightmare to get hold of. I've now realised theres so many really good honest companies to hire from than this shameful company! Stay clear!!!!
18 mars 2026
Avis spontané
Réponse de Mammoth Hire
Hi John,
Thank you for taking the time to leave your feedback – I'm really sorry to hear about the frustrating experience you had with your order.
I can see you had 8 interactions with our customer service team throughout the process, and that the item unfortunately stopped working on the very day it was due to be collected. I
also note that we did compensate you for that day.
I completely understand how disappointing it must have been, especially after the delivery was already delayed from your original requested date.
We process many thousands of orders successfully each month, but I appreciate that when something does go wrong and how it can leave a very poor impression.
That's not the standard we aim for, and I'm sorry we fell short in your case.
Hopefully you feel we have in some way put this right for you?
If you're open to it, please reply to this review or contact our team directly with your order number and we'll personally look into what more we can do to make this better for you.
We value your honest feedback and hope to turn this around.
Kind regards,
Bob Jones
Customer Experience Team
AVOID!!!
I ordered a digger for delivery on Friday. Was told over phone I could submit drivers license as proof of address. Emailed all required information across. Heard nothing back from them to say any issues. Phoned on Friday afternoon to check when it would likely be delivered. Was told order wasn’t processed and they would escalate to manager for same day delivery. Waited a hour or so then called back. Was told manager would phone. I then received a email to say ordered wasn’t processed because I hadn’t provided proof of address despite being told drivers license was appropriate. Still waiting on a refund.
27 mars 2026
Avis spontané
Yet to receive Aerator a week after initial Hire
Happy to take my money for the hire. I select a date. I get a call 1 day before the date advising "no aerators due to time of the year. We can deliver next friday."
I take a day off on the friday after already losing a weekend with a ton of soil on my drive. I receive an email, not a call to say:
Good morning,
Unfortunately we are struggling to get a hold of the Petrol Lawn Aerator for delivery today. We can continue to try and source & advise the earliest possible dates. Due to the time of year the suppliers do currently have wait lists and have been advising that is it best to check back in daily to see if they have had any kit returned.
Please let us know how you wish to proceed?
Kind regards,
Kelly
If you cannot source the tools, why are you taking money? Why are you promising dates? Why are you emailing people on the day or calling the day before with this sort of ridiculous excuse.
Avoid at all costs!
27 mars 2026
Avis spontané
still waiting for a refund of £300…
still waiting for a refund of £300 after 3 weeks of returning item in perfect condition
this is the worst company i ever dealt with by a mile
26 mars 2026
Avis spontané
1 star is too much!
1 star is too much!
**DO NOT ORDER THROUGH THIS COMPANY**
Booked and paid for same day delivery of a scaffold tower. When i opened a live chat a couple of hours later for an eta i received a snotty message informing me that i had just been sent a ticket by her colleague but wouldnt discuss anything with me.
The ticket advised it wasn't going to be a same day anymore but they could do a next day so i had to accept this but requested an early delivery which i was advised it would be. The next day came and a few hours in i called and started a live chat again, on the live chat i was apparently next in the queue for over 2hrs and i called several times, Natasha said she was calling the delivery team to get me an ETA and would get back to me, then i received another service ticket via email to say she had raised a ticket for them to reply to me. It has been 4 days now since this was ordered and i have had neither a response nor a scaffold tower delivered. I have emailed asking for a refund but my expectations are low on this. I have ordered another through B&Q.
19 mars 2026
Avis spontané
Took my money
Took my money, due delivery today. Absolutely no communication and a chatbot that doesn’t reply.
I want my money back!
23 mars 2026
Avis spontané
Ladder never arrived
I order a set of ladder 2 weeks in advance cost me 71 pounds, the ladder never turned up.
Made me look like a mug, I had to use the customers ladder.
Lost me 3 days of work.
I will never be ordering from this company again.
13 mars 2026
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Absolutely abysmal service
Absolutely abysmal service. It would be easier and after the amount of my time they have wasted, cheaper, to have boufht the tool I needed and arranged transport from one end of the country to the other. I would rather poke a rusty nail in my eyes than use this company again.
12 mars 2026
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Hired a chipper
Hired a chipper, didn't turn up. Quick to take your money, apparently will take a few days to return it. Certainly will not be using them again. Poor communication throughout
13 mars 2026
Avis spontané
Réponse de Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.