Manheim Avis 541

Horrendous company. I returned my spotless Hyundai Tucson and they found £1.8k of 'damage' which included a non franchise service stamp (which was incorrect) but they still tried to charge me £120 for! If I was to add a photo of the car you would be hard pressed to find any damage at all!

Steve Singh was fantastic, really polite and reassuring. I was worried about the process, especially after having such a nightmare with ford. He reassured me whilst still being professional and explaining what he was doing and why. I knew the car was in perfect condition but so glad Steve was my inspector.

I’m writing on here not as a customer but as someone who applied for a job with Manheim in Leeds. Everything was fine, the rules were simple and easily explained. Until I was racially abused by one of the customers who was interested in one vehicle, the whole rules and everything changed. I tried to report it to somebody higher than me as it was my first week. They simply told me there’s nothing they can do about it. They abuse carried on for next 15-20min untill I get called into main bosses office because the customer who has been calling me names and racially abusing me he now complained himself. So basically they accepted his story because he’s a customer who off course will spend money with them wherein just a worker, and on top of that a new worker so easily replaceable, I had a telling off, been spoken to like I’m the abuser and I’ve made everything up. I don’t think this is on and I wouldn’t want anybody going though what I did. It’s hard enough to find a decent job these days. Stay away from them as in working or being a customers.
UPDATE!!
Manheim have replied that they care about their workplace, they have right processes and can’t get into the detail about the employees.

That’s funny. When I went to work for Manheim and got racially abused there was no process for that. I got told there’s nothing they can do. And in the end I was sacked from that job. That’s how much they care. Don’t let them blind you with their bulls***.

Steven was professional, honest and efficient

Horrendous. The inspector first of all refused to inspect the car because it was dirty. I'd had it cleaned a week previously and there was minor amounts of road dirt since. I cleaned it in front of him and he reluctantly agreed to continue. He then spent ages looking at the paintwork and found marks which he classified as scratches but were so faint that they were barely visible
Avoid this company if at all possible. They are just out to make as much money as possible and not treat the customer fairly

Was apprehensive about returning my car after lease expired, but thanks to Steven Singh the handover was excellent.
He was friendly and explained everything to me about the process.
Kept me informed about all aspects of the inspection and the likely costs involved.
A better experience than I was expecting.

I had my Ford Kuga car inspected and taken away today at the end of PCP term. The date was booked about 3 weeks previously and having looked at reviews I was concerned about what the process would be like. Anticipated the inspection would be difficult.
Clive arrived ahead of schedule with a colleague. He was pleasant but professional. He spent 30 minutes thoroughly inspecting the car. The one little dint on the rear corner of the car, that happened in the first week I had it 3 years ago, came back as non chargeable. I had been concerned that this would be charged from what other reviewers had written.
This really was a stress free process, possibly partly because I really had been careful and looked after the car, but Clive’s approach added to that.
Thank you

I spent weeks worried sick about excess charges I had my car valeted, put new tyres on. Got scratches out ensured I had service history locking wheel nut and two keys. The anxiety I had after reading all these reviews actually made me ill.

I’m not sure if the negative reviews are for the right company.

I had a guy called Colin Mason. Not only was he friendly he was polite did his job fast and he was like every other polite professional leasing handback staff.

I was charged nothing. Nothing!

All the effort I made to return the car Colin said was immaculate. Make the effort. It’s worth it. A good experience from this employee of this company.

David Irvine and his colleague picked up my 2 year old Puma today
They were fair and objective and likeable guys, who did a proffesional job.

I was told by my Inspector today that blemishing to my wheels was caused by weather and not impact damage. . Looking at other reviews on this company I am expecting the worst.

Today was my first experience with Manheim. It was a very positive one. Steven Singh was really nice and polite. He was very quick with the inspection.
Of course there were some issues with my car (mainly scuff marks on my wheels) which I was aware of and expected to be charged for.
All in all a good experience 👍🏼

Completed a high end Mercedes lease. Inspection was done by Manheim, and it was a very fair and seamless process.

No unreasonable charges. Car had some minor alloy damage and small scratches but the bloke was very fair in his analysis and always referred to the wear and tear guide provided.

Day 3 of calling out CA Auto Finance and its third parties

- RNW Compound in Liverpool
- Crystal Collections
- Manheim Cox Automotive

For them provide answers on my missing documents and personal belongings!

CA AUTO FINANCE Customer team completed investigation and as expected, nothing was reviewed from what I see in their report!

AS A CUSTOMER, YOU DON’T MATTER TO THEM!

After my car got damaged while in possession of their third party and my documents and personal belongings went missing! CA Auto finance said they won’t hold liability because I’m not longer their customer as the car was fully paid

The missing documents and damaged car happened before I paid my car in full!

Great experience with Steven Singh at Manheim for our lease car return check. Communicated the day before, he was very clear what was required and the condition the car needed to be in for the check and return, provided a friendly and efficient service. Steven was also flexible with regards our service book whereby the garage had inadvertently inserted an incorrect date indicating we required another service. I was able to call our garage and rectify the position while Steven was completing his checks. Really happy with the whole experience.

Steven Chalal was really helpful and professional, confirmed pick up time and was on time .
Very straightforward explanation given for inspection etc .
Sad to see car go .

Utter rubbish surecheck don't waste your money .car was knocking on delivery. Reported this supplied vidio supplied reg plus miles plus estimate from garage which they told me to submit it drove the car there and back for the garage opinion and estimate. SO NOW SURECHECK SAY BECAUSE THEY CAR S DONE 12 MILES THEY WILL NOT STAND ON THERE SURECHECK WARRANTY. what a joke 26yrs a manheim account holder first time claim . Rude disgusting service give you the runaround .

An absolute joke, they somehow manage to get out of not paying using their terms and conditions. Put it this way, I'll NEVER purchase a car from Manheim again. I'm in the trade and my brother has a huge account with these crooks. I'm sure we wont be putting work their way.

My 4 year old Peugeot 2008e was inspected today by one of their inspectors who was polite enough but his finding of 'supposed damage' to 3 of the alloy wheels at a repair cost of £195 was rediculous.
The car had done 36000 miles, below the 10000 a year contract on my PCP with Stellantis Finance.
The car was immaculate yet despite this he told me 3 of my alloy wheels where 'scuffed'. This was rediculous, there was one single, hardly visible scratch on 3 of the wheels caused by the tyre fitting company when i had new tyres fitted 9 months ago.
When i disputed this and said i wanted to take some photos of the wheels he said quote "no need to do that I will email the report to you". I assumed the report would include photos of the wheels but when it arrived after he left there was no photos included.
When I went on the Manheim website to see how to make a complaint it states they would deal with any complaints/disputes re inspections within 2 working days so I sent them an email complaining only to receive within a couple of hours I needed to contact Stellantis Finance re any dispute over the inspection which I have now done and awaiting their reponse.
Update
Further to my review on 4/11/25the response from Manheim arrived 10weeks later on 16/01/26 which was very poor.
I received a demand from Stellantis Finance for the £198 supposed cost of repairing the ‘scuffed alloys’ 3 weeks after the Manheim Inspection and contacted them immediately bitterly disputing the report. The person dealing my complaint after listening put me on hold while she went to inspect the photos taken by the Manheim inspector(photos I never received). Within a minute she was back on the phone confirming my initial comments that were hardly visible. She told me to forget about the demand for the £198 and case was closed.
I stand by my original comments on the first review and feel sorry for anyone who had been ‘duped’ into paying out unnecessarily for ‘supposed damage’ following a Manheim Inspection

A colleague of mine was racially abused by Ben who is the manager of this place. There was a dispute on the grading of a vehicle phone calls were made etc the last phone call Ben assumed our colleague had placed the phone down however the callw as still active and referred to him as a stupid p*ki bas**rd. Complaints were made but the agreement was theyd do a take back on the vehicle and someone apologised hpwever once the take back was complete our account was blocked. Ben continues to gain promotion after promotion but i wonder if higher management are aware lf the incident

Its not a very nice feeling when you do walk into the place not very welcoming but these places are like this

Absolutely horrendous experience. I returned my 4 year old Nissan Juke in excellent condition, yet the Manheim staff member who inspected it was incredibly rude, intimidating, and nitpicked every tiny detail on a four-year-old car that was clearly well looked after. Thankfully, the lease company has since apologised on Manheim’s behalf - but that doesn’t excuse the behaviour. Avoid this company at all costs. If I could give no stars I would...