Initiated the service approximately end of September 2025, I simply needed a service to answer calls and schedule appointments if needed. The office does not receive that many calls (possibly 60 per m... Voir plus
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Lisez les avis des autres
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... Voir plus
L'entreprise a répondu
Really responsive and incredibly helpful, even under a tight timeline. They stayed communicative throughout the process and helped us cross the finish line quickly. Thank you!
L'entreprise a répondu
MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre d'appel
- Services aux entreprises
- Entreprise de télécommunications
- Service de réponse téléphonique
À propos de MAP Communications
Écrit par l'entreprise
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
Coordonnées de contact
555 Belaire Ave Floor 6, 23320, Chesapeake, Etats-Unis
- (888) 252-6555
- mapcommunications.com
4,2
Bien
83 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently had a fantastic experience…
I recently had a fantastic experience with Map Communications.
The consultation process for setting everything up was seamless and thorough. The user portal is incredibly easy to navigate, making it simple to manage my needs.
What really stood out to me, though, was the exceptional customer service. Anytime I needed changes made, they were usually addressed within 30 minutes—truly impressive!
A special shoutout to CJ, who has been amazing to work with. Her responsiveness and professionalism made the entire process even smoother.
I highly recommend Map Communications for anyone looking for a reliable and efficient answering service!
17 octobre 2024
Avis spontané
Réponse : MAP Communications
Thank you so much for sharing your experience with Map. We appreciate your fantastic 5 review. We’re thrilled to hear that your consultation process, user portal and quick response times have made your experience with Map seamless. We’ll be sure to pass along your kind words to CJ – she’ll be delighted to know her responsiveness and professionalism made a difference. Thank you for recommending us! We are here to help whenever you need us.
Great Customer Service
I have had the pleasure of working with AnswerOne for almost 10 years now. They have amazing customer service, including Yvonne Garcia. Anytime I have any questions, concerns, or desire to enhance our practices workflow, Yvonne and AnswerOne are there.
17 septembre 2024
Avis spontané
Réponse : MAP Communications
Thank you for your 5 star review. Your kind words are a testament to the hard work and dedication of our team. As an extension of your team this last decade, the AnswerOne team strives to uphold the professional full service attention your callers deserve. It’s customers like you who make our work so rewarding. We look forward to a long partnership. If there’s anything else we can do, please don’t hesitate to let us know.
MAPS Communications is a great solution for businesses
We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and when our phones go down, which seems to be often with our provider. If you are looking for a great company to extend your presence and represent you, this is the one to choose! - Tarrant Roofing
5 septembre 2024
Avis spontané
Réponse : MAP Communications
Jason, thank you for taking the time to leave us a glowing 5 star review! It’s our honor to be your chosen partner. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. It’s customers like you who make our work so rewarding. We will be sure to share this feedback with the team. If there is anything else we can do to support you, please do not hesitate to reach out. We look forward to many years together.
Map communications is the best company
Map communications is the best company around love them
20 juillet 2024
Avis spontané
Réponse : MAP Communications
Thank you for the feedback, we are grateful for your 5 star rating! We appreciate you choosing MAP Communications as the voice of your business. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. We look forward to a long partnership with you.
Réponse : MAP Communications
Thank you so much for taking the time to share your experience with us Regina. As your chosen partner these last 6.5 years, we appreciate you reaching out and bringing this to our attention. We take all reviews seriously and will use them in our continuous improvement methods. Reviewing your account, we note that this spring you had a credit balance on the account resulting no statements being sent out. When this credit was depleted, our standard billing process resumed on July 10, 2024. This same day a member of our customer service team updated the account to ensure statements will be sent even on zero balances. We apologize for any inconvenience this may have caused you, a member of our team has reached out to you by phone and email to review. If there ever is anything we can do for you please let us know, we are happy to help. Thank you for choosing MAP Communications for your communication needs, we look forward to a long partnership.
Traci Walker A++++ service
I have to be honest that I was skeptical to sign up with an answering service. However, my friend Rony Barsoum at Barsoum Law referred me to Acena. I did not have a contact person to call, but I was very happy Traci Walker took my call.
One never knows what they are getting into with call centers, but Traci was reasurring that I was doing business with a reputable company and I felt comfortable speaking with her right away.
Since signing up, I've had a great experience so far.
Also, when I have had (several) calls with questions, Traci has answered every single one of my calls, and I've never had to request a call back. Thank you so much for your honesty and transparency and availability, Traci. I will refer to you anyone that I can in need of your services!
Traci is a great asset to your company!
26 juin 2024
Avis spontané
Réponse : MAP Communications
Nathan, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each partnership. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. It’s customers like you who make our work so rewarding. If there’s anything else we can do, please don’t hesitate to let us know.
Thank you for providing such a quality…
Thank you for providing such a quality service. We have now provided a better experience for our callers as they get a live response rather than automated message. We are also capturing more callers who may otherwise not have left a message. The process for set up and transition has gone smoothly.
26 juin 2024
Avis spontané
Réponse : MAP Communications
Thank you for taking the time to provide us with a five-star rating! Trusting MAP as the voice of your customers means a lot. With a live agent, customers have their questions answered or issues resolved immediately. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!
What a phone call
What a phone call! Such an easy breeze call. Mindy is wonderful and helped me through everything. Mindy was patient just gave me 110% of her focus to resolving this matter. She is defiantly a big reason our company keeps Maps. Its great customer service like hers that makes a difference and matters.
6 juin 2024
Avis spontané
Réponse : MAP Communications
Thank you so much for your continued loyalty, we're so happy to hear we have been meeting your needs so well! We appreciate you choosing MAP Communications as the voice of your business this last decade. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback.
I experienced dis-satisfying results…
I experienced dis-satisfying results using Map Communiciations call answering services for the brief time I contracted with them. It seems they were more interested in proving how many minutes they spent answering my calls than providing a service that would entice potential customers to contract with me for tax preparation. Per their records, I had customer hang ups, no messages left, etc. for the very few calls answered. I also had many questions regarding billings during the two-month period I contracted with them. In answering these questions and assisting me in reconciling billing, one of their SVPs of Customer service explained that it takes time for their representatives to get up to speed with a new customer. Of course, one bad customer experience for potential clients of my business erases many positive ones, as I explained to him. As a gesture of good will, I was offered a refund of the back-to-back 12/31 and 1/1 “holiday charges” of $30 per day and was asked to remove my original social media posts of the company. I did so in good faith. This was my second mistake (after choosing this company in the first place). Going on three weeks later, and no refunds received. Called the company one last time and they have no record of a refund related to my account. Enough said I believe.
15 mars 2024
Avis spontané
Réponse : MAP Communications
Paul, thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner, and as you can see on other reviews we are known for taking ownership and caring deeply about our customers. When you spoke with our leadership team, the account was reviewed in detail to ensure that your concerns were addressed. It was during this interaction an agreement was made and our team offered you a credit of the holiday fees. It is important to note that on March 19, 2024, this credit was applied to the account. We apologize for the miscommunication regarding the balance on your account when you called on April 1, but this does not negate the fact that we did in fact follow through on our commitments. We are sorry you’ve had a frustrating experience and have reached out numerous times by both phone and email with no success in connecting. When you are available to do so, please respond.
Set and Forget in the best way!
The setup process was fairly easy and quick! It was awesome to get started within a few days and we value the HIPAA compliance feature. Mindy did a great job and communicated often and effectively while our team was getting onboarded. We have no complaints so far.
5 février 2024
Avis spontané
Réponse : MAP Communications
We are thrilled to receive your feedback Victoria. Thank you for choosing us as your HIPAA-compliant call center partner. MAP Communications is proud to be HITRUST certified, offering you the gold standard of information security and data privacy within the healthcare industry. We're here to support your business every step of the way. Each of our virtual receptionists comes highly-trained, ensuring that their callers get the care they need while also protecting their private information. If there ever is anything we can do for you please let us know, we are happy to help!
Exceptional customer service
Exceptional customer service. Ivana went out of her way to understand our foundation's needs, our purpose, and assisted us with streamlining our ideas of what we were looking for to provide an efficient and effective service. Highly recommend!
15 mars 2024
Avis spontané
Réponse : MAP Communications
Claire, thank you for choosing MAP as the voice of your business in 2024. We are pleased to hear that you are enjoying your experience. By design our unique customized solutions assists to field questions, troubleshoot common problems, and overall create a branded phone experience just the way you would. We will be sure to share the feedback. If there ever is anything we can do for you please let us know, we are happy to help!
Mindy Adams is such a great help
Mindy Adams is such a great help. Shes helped me setup several accounts for different branches in my business and she always makes the process very simple and fast. MAP works great! Highly recommend
14 mars 2024
Avis spontané
Réponse : MAP Communications
Brandon, Thank you for taking the time to provide us with a five-star rating! Your loyalty in trusting MAP as the voice of your customers for your branches over the last year means a lot. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!
Ivana was an excellent business partner…
Ivana was an excellent business partner and aided us in our onboarding activities. Truly responsive, professional, and knowledgable. Great customer service!
8 mai 2023
Avis spontané
Réponse : MAP Communications
Thank you for trusting us with your business Thomas. Ivana certainly goes above and beyond to ensure questions get answered, problems are solved, and a feeling that as your partner we are an extension to your business. We appreciate you sharing your experience with us, and look forward to our upcoming service anniversary this summer.
Great Service!!!
We have been relying on MAP Communications to connect us to people with emergency clinical research questions across the nation. They have never let us down and have always been responsive to our needs. Thank you MAP Communications!
7 mars 2024
Avis spontané
Réponse : MAP Communications
Partners like you make what we do worth it. Thank you for your kind words and this fantastic feedback. We appreciate you choosing us these last three years. With our success hinging on yours, you can be sure we are bringing our A-game to every call!”
Responsive and helpful throughout the…
Responsive and helpful throughout the entire process. Carla Taylor is wonderful to work with.
5 mars 2024
Réponse : MAP Communications
We appreciate you taking the time to share your feedback. It’s important to hear from our customers. We are delighted to hear that you have had a wonderful experience with Carla and our team. Will be sure to share the feedback.
Sale Associate
Sale Associate
Bill Campbell has been a pleasure to work with. This is our first time utilizing after hours call in and he has been extremely informative and helpful over the last couple of months while we work through getting started. Bill's constant communications and immediate responses assisted getting this up and running. MAP Communications has been very accommodating to our processes
1 février 2024
Avis spontané
Réponse : MAP Communications
We're happy to hear we've made your first experience with after hours services a good one! Thank you for using our services!
The service through MAP Communications…
The service through MAP Communications is professional, clear, and concise. We appreciate the consistency of the customer service provided to our company.
13 février 2024
Réponse : MAP Communications
Thank you for continuing to be a valued customer!
Professional Call Out Organization
When we launched our call out process, the Map Commnications team was informative, patient, and professional. My team members have given the HR team positive feedback regarding the actual people answering the phone and asking questions. We are very happy we made the change to Map Communications.
13 février 2024
Réponse : MAP Communications
We're happy you made the change as well! Thank you for choosing us!
Réponse : MAP Communications
We're happy to hear Mindy has come through for you, thank you for your continued business!
Every call is answered.
19 février 2024
Réponse : MAP Communications
We're glad to provide the reliable service, thank you for trusting us with your calls!
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