Margovil Avis 392

DO NOT ORDER FROM THIS COMPANY!
Do not believe the return policy that is stated on their website. I was urged to send photos of myself wearing the ill-fitting dresses in order to receive free return shipping. After doing so, I still was not provided with free return shipping but offered $17 on my $120 purchase. PLEASE do yourself a favor and avoid this headache!

Very very disappointed, don’t buy from Margovil. The material is very bad, nothing like they advertised. They don’t respond to emails, bad customer service. It’s the worst 👎👎👎

My dress was pretty but fabric like a table cloth. Upon asking to return it, they said " it would cost too much because the warehouse is in asia" and would not provide the return address.
Very disappointed.

I bought a dress which arrived. The quality of the fabric was awful. Cut edges uneven. I asked for a refund and to be able to return the item. Nope and I informed them the day after it arrived. They offer me a $5 reimbursement! Do not buy from this site

DO NOT BUY FROM MARGOVIL. They do not honor their stated return policy and the customer service experience was deeply frustrating. I purchased an XS dress that was too large in every area. Altering it would cost more than the dress itself, so I requested a return. Margovil then asked me to send a photo of myself wearing the dress to “prove” it was too big — something I've never been asked by any other clothing company. Initially uncomfortable with the request and refused to, I eventually agreed when they said they would only cover return shipping if I provided this photo evidence. I complied, but despite complying, they refused to pay for return shipping, which turned out to be $60 to Shanghai, China — more than the cost of the $54 dress. Instead, they told me to keep the dress and offered a $6 refund. I pointed out that this wasn’t the return policy shown when I placed the order, but after multiple emails, they flat-out refused to process the return or offer a full refund. This was my first and definitely last experience with Margovil. If you value transparency and fair return policies, do not buy from Margovil.

I would give zero stars if possible. BUYER BEWARE.....if you purchase an item and want to return for any reason, they do all they can to avoid you returning the item. Although they have a nicely formatted return policy online, it is not the case. I tried working with their customer service and was strongly persuaded to keep the item and was never given the return address (which isn't the same as the ordering warehouse). There is a reason they have only 1 star rating.

I still haven’t received my package after a month, and I no longer need it. I asked for a return label so I could send it back immediately after it arrives, but they said they would only provide it after I receive the package—whenever that may be. It’s a U.S.-based company that purchases from a store in China and ships directly to customers. Had I known that, I would have never placed the order, as I’ve had bad experiences with those kinds of stores before. DO NOT BUY FROM THIS STORE, NOT WORTH TO GO THROUGH ALL OF THAT, I WISH I WOULD'VE DONE MY RESEARCH :-(

SCAM ! Horribly manufactured , Bought a size LARGE dress it has circles sewn in the front that dont even fit a A CUP breast. customer service offered me $6 for a $60 dress ! Never again , you have been warned. Oh and I tried to leave a review on their site and it got canceled

I saw a dress in an advertisement, they even had a video of the dress. It was a strapless maxi dress. The dress I received was NOT a maxi dress it was so loose in the top there is no way you could wear it, When I asked for a return they asked me to send photos, I did then they offered $6.00. then said I would have to pay for the return which would be too much DO NOT BUY FROM THEM.

If I could give this company a -000 I would. They keep insisting and telling me that because their company headquarters is in Asia. I should not try and return the product and I keep asking for the address so I can get a full refund which they will not give me.

Horrible quality dress, and then when I tried return and they offered me 6$ on my 60$ purchase. Ridiculous will never order from here again

I wish I read these comments before. The items I've ordered didn't arrive on time. The ones that arrived didn't look like on the ones on the pictures. They told me that it was better to keep them.

Terrible experience , I ordered a dress for a wedding , it took 50 days to be delivered from China! , the dress was ugly as made for a costume for a play in a school , the fabric was supposed to be cotton and polyester and they sent me a cheap satin , Terribly tailored. Never again!!

If I could give them a zero I would. None of the clothes look like the picture and the quality is terrible. I echo the sentiments of everyone here on the forum. I contacted my credit card company to dispute this and to flag this company as a scam. They did give me a partial refund of 100.00 but I spent 350.00, I need a full refund. They also said it would be cheaper to keep them but I do not want to be out 200.00.

They do not honor their return policy. They will tell you it is better to keep and donate your item because it's too costly (to you) to return an item and then ignore future emails insisting on a return. It would cost me less than $9 to return a $60 item. Absolute fraudulent company

TERRIBLE! Honestly SO bummed. Make sure to read our reviews before ordering!!! I ordered about a week in advance of my birthday (June 10) and paid for express shipping. The clothes JUST got here (July 8) and missed my birthday celebration. It took a whole month for the clothes to come. Not just that but when they do arrive the fit is so big and quality is terrible. Don't be fooled like I was on Instagram!!! Hopefully I can return and get some of my money back.

Ordered a dress and was charged $54 - and never received the item! Do not order from this company. It is my fault that I never read the reviews:(
I have emailed them and they just say give it more time! I ordered for an event which has now passed. You get some bogus shipping email that never updates any tracking info- total scam.

Horrible product, I emailed company they offered me 4.00 for “good will” on a 54.00 dress!!

Wish I would have read the reviews before I ordered. Horrible company. Got a dress. Didn’t like it. Poor quality. Tried to return within one week which is their policy. They made me take a picture of what I didn’t like????? The offered me $5 dollars to keep it. I refused and haven’t heard from them. Unbelievable

Paid extra ($20.00) for speedy delivery. It took over a month! I reached out to them letting them know I want to return the items because they arrived after the date of the event I purchased them for. I was told "It is not in the customers best interest to return the items. It would be best if I found someone that can use them" and then offered me a $5.00 credit. I responded "I paid $20.00 I at least expect a full credit on the delivery fee" I was told "sorry, that is the best we can do"
Awful .....customer service!!!