Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Voir plus
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Deeply disappointing experience. The absolutely incompetent customer service was like nothing I've seen before. The representative who responded to me regarding a critical component for my vessel, w... Voir plus
L'entreprise a répondu
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Voir plus
L'entreprise a répondu
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements et accessoires nautiques
- aussi dans
- Fournisseur d'accessoires de bateau
- Magasin d'articles pour camping-cars
- Magasin de matériel de camping
- Magasin de vêtements et d'articles de plein air
- Magasin de voile
Écrit par l'entreprise
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Coordonnées de contact
4,1
Bien
432 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Gustavo was very knowledgeable
Gustavo was very knowledgeable, he researched multiple viable options for me and was incredibly patient!!
Great customer service by him, which, in many cases, is a lost art and skill set these days.
18 juin 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your amazing feedback!
We’re thrilled to hear that Gustavo was able to assist you with knowledge, patience, and thorough research.We’ll be sure to pass your kind words along to him!
MAURIPRO Sailing Team
www.mauripro.com
Quick delivery and good customer service
4 juin 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your review!
We’re happy to hear you received quick delivery and experienced great customer service. That’s exactly what we aim for every time. Looking forward to assisting you again soon!
MAURIPRO Sailing Team
www.mauripro.com
Arayeli
Arayeli - was great to work with and I was informed about the status of the order I placed. The shipment was well packaged, and exactly as described on the website.
Thank you.
9 juin 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your thoughtful review!
We’re so glad to hear Arayeli provided a great experience and kept you well informed throughout your order. It’s also great to know everything arrived as expected and well packaged. We appreciate your trust and look forward to helping with your next sailing needs.
MAURIPRO Sailing Team
www.mauripro.com
Réponse de MAURIPRO
Thank you for your review!
We’re happy to hear everything was fast and technical—just the way we aim to serve. Always here to support your sailing with precision and speed.
MAURIPRO Sailing Team
www.mauripro.com
I am dumb
I am dumb.
Ordered incorrect parts (twice).
Cristina B. was super helpful.
9 juin 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your honesty—and your sense of humor!
We’ve all been there. Ordering the wrong parts happens more often than you'd think. We're glad Cristina B. was able to help you get things sorted out. That’s what we’re here for, to make sure you’re back on the water with exactly what you need.
MAURIPRO Sailing Team
www.mauripro.com
A great experience overall
Lots of parts, including rare ones. If not in the immediate stock - they tell you exactly when they will be (and it's soon). Fast international shipping. A great experience overall. Will definitely buy from them again.
9 juin 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your great review!
We’re thrilled to hear you had such a positive experience. Clear communication and fast international shipping are key, and we’re glad it all came together for you. Looking forward to helping with your next order!
MAURIPRO Sailing Team
www.mauripro.com
Slow to process order
Received two 3/4” turnbuckles as described so no issue there. But they waited almost 2 weeks from when I ordered them to when they finally shipped them, which delayed getting my boat rigged and in the water. I think such common items as turnbuckles should be shipped within a day or two from when your credit card is charged.
28 mai 2025
Réponse de MAURIPRO
Thank you for your feedback
We’re glad to hear the turnbuckles arrived as described.We understand how important timing is—especially when it affects getting your boat in the water. Your point is well taken, and we’re actively working to ship our orders as fast as possible.
MAURIPRO Sailing Team
www.mauripro.com
Réponse de MAURIPRO
Thank you for the kind words!
We’re happy to hear you found the website easy to use and that your order shipped promptly. We work hard to make the entire process smooth from start to finish. Looking forward to helping you with your next sailing project!
MAURIPRO Sailing Team
www.mauripro.com
Item I wanted at a good price
Item I wanted at a good price. Great service and quick shipping.
29 mai 2025
Réponse de MAURIPRO
Thank you for your review!
We’re glad you found exactly what you needed and at a great price. IWe're always here to support your sailing needs with speed and care.
MAURIPRO Sailing Team
www.mauripro.com
On Line Purchase
On line purchase; website was clear and easy to navigate. Mauripro followed up to keep me informed of shipping progress including providing access to tracking and after delivery followed up again. Product was nicely packaged and arrived on time.
27 mai 2025
Réponse de MAURIPRO
Thank you for your feedback!
We’re happy to hear the online experience was smooth and that our team kept you well informed throughout. Looking forward to assisting you again!
MAURIPRO Sailing Team
www.mauripro.com
Product was easy to order even with it…
Product was easy to order even with it coming from overseas. It did not take long to get it and was exactly as described.
27 mai 2025
Réponse de MAURIPRO
Thank you for your feedback!
We’re glad the ordering process was smooth and that your item arrived quickly and as expected. We appreciate your trust and look forward to assisting you again soon.
MAURIPRO Sailing Team
www.mauripro.com
Mauri Pro: Reliable and easy to do business with
MauriPro Sailing - and Cristina and Santiago in particular - have been great to work with as I have placed numerous orders over the last few months while I’ve been refitting my sailboat. They are responsive and easy to deal with, and I have been completely informed about the status of the orders I have placed. The shipments have been reliable, well packaged, and exactly as described on the website. Thanks!!
3 juin 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your kind words!
We’re thrilled to hear that Cristina and Santiago were able to support you throughout your refit. We truly appreciate your continued trust and look forward to helping with the next phase of your sailing journey.
MAURIPRO Sailing Team
www.mauripro.com
Mauripro had the parts I needed to…
Mauripro had the parts I needed to repair my bow thruster, great prices and service, shipping was a tad slow, however it was during the busy season, great experience.
11 mai 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your feedback!
Glad we had the parts you needed and that everything worked out well. We appreciate your patience during the busy season and look forward to helping with your next sailing project.
MAURIPRO Sailing Team
www.mauripro.com
All went as agreed.
15 mai 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your feedback!
We’re glad to hear everything went as agreed. At MAURIPRO, we strive to deliver a seamless and reliable experience every time. Looking forward to assisting you again on your next sailing adventure.
MAURIPRO Sailing Team
www.mauripro.com
I have received my order.
I have received my order of turning blocks i could not find anywhere. Thank you.
William McLean
757 647 7853
24 avril 2025
Réponse de MAURIPRO
You're very welcome! We're glad we could help you find the turning blocks you needed. Thanks for choosing us—we’re always here to support your sailing needs! ⛵️
Contacted Zhik for wrong size shirt…
Contacted Zhik for wrong size shirt return. Directed to contact Mauri Pro Sailing as distributor and complete return process. Mauri Pro Sailing has not contacted me yet.
24 avril 2025
Réponse de MAURIPRO
Dear Ed, thank you for your feedback. We’re currently reviewing your case and truly apologize for the delay. Our team is working to resolve the issue, and you’ll be hearing from us shortly with a solution. Please don’t hesitate to reach out if you have any questions in the meantime.
Instead of FREE shipping on my $167 domestic order, they had $156 for international shipping to Puerto Rico (but USPO to PR is $10.65) & Sales Support would not answer calls or return messages
We are in the process of replacing the standing rigging on our sailboat. We just finished ordering the new rigging but needed new clevis pins (sizes not available with the rigger), so I added 10 clevis pins (and 2 wire grips for steering) to my MauriPro cart but when I tried to checkout, instead of having FREE shipping on my $167 order, MauriPro wanted $156 for international shipping to Puerto Rico (PR) via USPO.
USPO considers PR domestic and the rate should have been $10.65 for Priority Box Small (up to 70lbs allowed) according to USPO’s calculator and USPO’s web site using the to/from zip codes.
I immediately sent a MauriPro chat message, MauriPro Web-Form message, and an email on Thursday. On Friday, I received an email back requesting information I already sent, so I resent the information. When I didn’t hear anything back and knowing the office was closed on the weekend, I called 4-5 times to the Sales Support (no answer), I left a phone message that was never returned, I sent a MauriPro chat message that was never responded, and I finally after seeing reviews with similar comments, cancelled my order. I agree with the other reviews, this was horrible customer service.
MauriPro's failure to keep their e-Commerce updated to regulation changes combined with the absolute failure of their Team Lead to expedite Customer Support for customers affected by this known issue has caused me hours of additional work to find other source(s) for all the clevis pins needed and to beg for expedited shipping to make up for the lost time.
So instead of FREE shipping, is it intentional (or not) that MauriPro is charging international shipping to a domestic addresses (aka $156 instead of USPO's $10.65 in this case)? Has anyone received an order from MauriPro that charged International shipping and if so, was the shipping carrier Worldwide Express Service or USPO?
2 mai 2025
Avis spontané
Réponse de MAURIPRO
Hi Julia, thank you for your feedback. We truly regret the inconvenience and have already escalated this matter internally. These updates are now being prioritized, and we are actively working on system improvements to prevent similar issues from occurring in the future. While our current shipping policy applies specifically to the U.S. Continental region, we are commited to keep learning and finding ways to provide a better service for our customers worlwide
Réponse de MAURIPRO
Thank you, Michael! We're thrilled to hear everything went perfectly—from communication to delivery and pricing. Looking forward to assisting with your next sailing adventure! ⛵️
Great communication and shipping
Great communication and shipping. Literally could not think of anything that needed improvement.
24 avril 2025
Avis spontané
Réponse de MAURIPRO
Thanks so much, Andy! We're delighted everything went so smoothly and appreciate your kind words. We'll be ready whenever you need us again! ⛵️
Mauripro handled my missteps expertly.
Mauripro professionally handled a situation I made more difficult than needed. I ordered a short mainsail car with an upstand for our self-tacking jib. The car with upstand could not be delivered in our time frame. So, I canceled that order and requested a refund. I then ordered the same car with a shackle plus an upstand kit. I then realized the upstand on my old car could be reused, and I didn't need a new kit. So, I asked to remove the kit from my order and refund that amount. All of this was handled by Mauripro quickly, efficiently and professionally. The new car sans kit arrived on time and the refunds were processed in one or two days without any fuss. I couldn't ask for any more.
7 avril 2025
Avis spontané
Réponse de MAURIPRO
Thank you for the kind words! We’re glad we could navigate the changes smoothly and get you exactly what you needed—no fuss, just good service. Always a pleasure to support your sailing projects! ⛵️
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