Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Voir plus
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Lisez les avis des autres
Deeply disappointing experience. The absolutely incompetent customer service was like nothing I've seen before. The representative who responded to me regarding a critical component for my vessel, w... Voir plus
L'entreprise a répondu
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Voir plus
L'entreprise a répondu
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements et accessoires nautiques
- aussi dans
- Fournisseur d'accessoires de bateau
- Magasin d'articles pour camping-cars
- Magasin de matériel de camping
- Magasin de vêtements et d'articles de plein air
- Magasin de voile
Écrit par l'entreprise
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Coordonnées de contact
4,1
Bien
432 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MAURIPRO
Thank you, Shane! We're glad everything was handled smoothly and that our updates kept you informed. Always here to support your sailing needs with top-notch service. ⛵️
Very good service
26 mars 2025
Réponse de MAURIPRO
Thank you, Edward! We truly appreciate your feedback and are glad our service met your expectations. Looking forward to helping you again soon! ⛵️
Réponse de MAURIPRO
Thanks, James! Great to hear you enjoyed both the prices and the service. We’re always here to keep your sailing smooth and worry-free. ⛵️
Réponse de MAURIPRO
Thanks, Kevin! We're glad you found us to be the best choice—fair prices and solid gear, always. Wishing you nothing but happy sailing! ⛵️
Exceptional Online Customer Service
I recently experienced outstanding online customer service from Mauripro. I had a tight delivery schedule due to haul out dates, and the representative, Santiago, handled my concerns with professionalism and patience. He provided clear explanations and multiple solutions.
What impressed me the most was the follow-up. Santiago sent follow-up emails and call me direct in Australia multiple times (during our business hours) to ensure everything was satisfactory. This level of care is rare and greatly appreciated.
Overall, my experience with Mauripro was exceptional. I highly recommend them for excellent online service.
7 avril 2025
Avis spontané
Réponse de MAURIPRO
Thank you, Geoff! We truly appreciate your thoughtful words. Santiago and the team were proud to support you, and we’re thrilled everything worked out on schedule. Delivering this level of service—no matter the time zone—is what we’re all about. Wishing you fair winds from all of us at MAURIPRO! ⛵️
Thank you!
They were very helpful dealing with the shipping to Europe. I was able to pay with USD. So the currency wasn't converted from usd to euro and then back to usd by my bank with their exceptionally personal service of my order.
25 mars 2025
Réponse de MAURIPRO
Thank you, Dwayne! We're glad we could make your international order smooth and straightforward. Always happy to help sailors around the world get exactly what they need—without the extra hassle. ⛵️
Réponse de MAURIPRO
Thank you, Gene! We’re happy to hear your order was handled accurately and on time. Appreciate the recommendation—always here when you need us! ⛵️
You did not deliver the product to the…
You did not deliver the product to the specified address in Mexico.
26 mars 2025
Réponse de MAURIPRO
Thank you, Mark. We’re currently working on getting your order reshipped to the updated address. Our team is on it and we’ll make sure it reaches you smoothly this time. Appreciate your patience and understanding! ⛵️
As always your service was fast and…
As always your service was fast and efficient. Much appreciated!
26 février 2025
Réponse de MAURIPRO
Thank you, Luis!
We truly appreciate your support and are delighted to be your go-to for rigging. Looking forward to assisting you again! ⛵️
Réponse de MAURIPRO
Thank you for your feedback! We're glad to hear your order arrived early and that you found value in our pricing. We appreciate your support!
I’ve used MAURIPRO to trick out three…
I’ve used MAURIPRO to trick out three sailboats. Everything I’ve needed they’ve had at exceptionally competitive prices. Their outstanding customer service and no questions asked returns make them my go to one-stop online shopping website
12 mars 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your amazing feedback!
We’re thrilled to be your go-to for outfitting your sailboats. Exceptional prices, outstanding service, and hassle-free returns are what we strive for! We look forward to helping you with all your sailing needs. ⛵️
Réponse de MAURIPRO
Thank you! We appreciate your support and are glad to be your go-to for rigging. Looking forward to helping you again! ⛵️
I ordered 2 Harken 241 swivel base cam…
I ordered 2 Harken 241 swivel base cam cleats and received two items not similarly operational. One swivelled easily; the other did not. It also seemed to take a longer time between placing order and shipment than I expected.
3 mars 2025
Réponse de MAURIPRO
Thank you for your feedback. We're sorry to hear about the issue with your order and the shipping delay. Our team will be reaching out to you shortly to assist and ensure we resolve this for you. We appreciate your patience and the opportunity to make things right!
Excellent service
Excellent service. Had an issue but they were very attentive and worked with me on resolution. Truly went above and beyond to clear up the issue and deliver excellent customer service. Highly recommend.
14 février 2025
Avis spontané
Réponse de MAURIPRO
Thank you for your kind words! We appreciate your patience and are glad we could resolve the issue to your satisfaction. Providing excellent service is our priority, and we’re grateful for your support. Looking forward to assisting you again in the future! ⛵️
Great Tech Support
I won’t see the package for many weeks because it will be arriving with friends, but I found the knowledge and support of what exactly I needed was excellent at Mauripro and I’ll be back!!
27 janvier 2025
Réponse de MAURIPRO
Thank you for your feedback! We're glad we could help you find exactly what you needed. We appreciate your trust and look forward to assisting you again in the future. Safe travels, and enjoy your gear when it arrives! ⛵️
Réponse de MAURIPRO
Thank you for your support! We're glad you had a great experience—fast, friendly, and hassle-free. Looking forward to serving you again! ⛵️
Great Service
Items I ordered were shipped very quickly and people I worked with via email and telephone to correct a shipping address error were polite and very helpful. They followed through immediately, getting my order to the correct address very fast. I will definitely shop with them again!
25 janvier 2025
Réponse de MAURIPRO
Thank you for your kind words! We're glad we could quickly resolve the shipping issue and get your order to you on time. We appreciate your support and look forward to helping you again in the future! ⛵️💙
Bad buy
The item was not represented well. The in structures where very minimal. The produce was not what I expected.
30 décembre 2024
Réponse de MAURIPRO
Thank you for your feedback. The team is already working on your return to ensure everything is handled promptly. If there’s anything further needed, feel free to reach out. Always happy to assist!
Took over 2 weeks to ship!
Placed an order for items that showed in stock and it took 15 days to ship. Disappointing because I had to postpone plans to install the parts as I still wait.
19 décembre 2024
Avis spontané
Réponse de MAURIPRO
Thank you for your feedback. We understand how the delay may have impacted your plans and sincerely regret any inconvenience caused. We will take steps to improve our communication and ensure a smoother experience moving forward. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Mauripro has an excellent staff
Mauripro has an excellent inventory, prices, and access to obscure parts. They are extremely nice to deal with. Recently I ordered the wrong size part and sent it back, but by mistake did not sent the required UPS tracking #. Their staff looked hard and found my part providing me with a refund despite my not following their protocol.
17 décembre 2024
Avis spontané
Réponse de MAURIPRO
Thank you for sharing your experience! We’re so pleased to hear you found our inventory and prices excellent and that our team was able to go the extra mile for you. Mistakes happen, and we’re always here to help make things right. If there’s anything else you need, don’t hesitate to reach out. Happy sailing! ⛵️✨
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