Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Voir plus
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Deeply disappointing experience. The absolutely incompetent customer service was like nothing I've seen before. The representative who responded to me regarding a critical component for my vessel, w... Voir plus
L'entreprise a répondu
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Voir plus
L'entreprise a répondu
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements et accessoires nautiques
- aussi dans
- Fournisseur d'accessoires de bateau
- Magasin d'articles pour camping-cars
- Magasin de matériel de camping
- Magasin de vêtements et d'articles de plein air
- Magasin de voile
Écrit par l'entreprise
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
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Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Great knowledgeable Staff (Erick)
While I had orig. ordered a complete unit from these guys and had to cancel, the service a response time was excellent. In choosing the part that was right for what I was needing to replace, Erick obviously has lots of experience. I'll be back for something else I'm sure!!

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Exceptional service & great products.
Eric at Mauripro has been exceptional in helping me. I could not be happier with the service I've received, it has been both timely and helpful.

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Good after sale service, thank you.
We had an issue with an order on our survival suits but this was resolved in a timely manner and at no extra cost by the compnay, very grateful!

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Thank you Erick!
I ordered a Lewmar winch conversion kit for my sailboat to be picked up from my hotel in Seattle during a visit to the USA.
The cargo company (XPO) shipped the package to a wrong address!
I received a great service from Erick solving my problem and getting my shipment sent to a new address.
Very good communication and quick return from Erick and good service from Mauripro Sailing.
Thank you!

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Great service and Pricing
My recent purchases with Mauripro have been a great experience. Service and delivery was prompt and pricing was better than many other sellers with whom I shop. Their website provides order status updates but one improvement (IMO) would be automated order status updates via email (e.g., order confirmation and shipping notification w/ tracking number). Thank you.

Réponse de MAURIPRO
Gustavo has been great
Gustavo communicated with me first by chat on the website, then my email and finally by phone to help insure we were ordering the right part.

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Great Customer service and solutions …
Adriana R responded to my questions quickly, effectively, and made it easy by providing links. I needed pre spliced custom lengths for my J42 main and Genoa halyards and was pleased with the price and options!

Réponse de MAURIPRO
Selden Repair and Rebuild Parts
Sandra was very helpful in tracking down the pricing and availability of various Selden repair and rebuild parts, including a special order from Sweden. I had originally made this parts inquiry from another online supplier, but Sandra won the business based on her responsiveness and attention to detail. Well done, I'll continue to direct my business to Mauripro, Brian H.

Réponse de MAURIPRO
Positive Review
We ordered a Lewmar autopilot drive motor from Mauripro (at a great price too!) and got confirmation from Erick that it would take 8-12 weeks lead time as the part would have to come from the UK. Erick kept us informed throughout and was very prompt in responding to our specific questions via email. We also received great service from the rest of the team when Erick wasn't immediately available. We had a drop dead timeline to work within and we were extremely happy that the part arrived ahead of schedule! An added bonus! Having the experience we had, we would definitely recommend Mauripro, Erick and the rest of the team! Thank you for your exemplary service, Monique and Paul

Réponse de MAURIPRO
Areliya was on point
Areliya was on point, knowledgeable & quickly resolved my concern. Have been buying from MauriPro since my J24 days. They are awesome!

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Santiago was terrific!
Ordered a windlass and was contacted by Santiago that he would be my customer service rep. I inquired as to when the windlass might arrive and he worked with me to make sure I knew when it was shipped and when it would arrive. I assumed this would take a while, but it arrived at least 5 days earlier than I had anticipated and Santiago kept me informed every step of the way. They have great customer service. Will be ordering supplied from them from now on!

Réponse de MAURIPRO
Good Experience and product knowledge
MAURIPRO continues to be a go-to source for sailing gear and equipment. They have consistently given me technically competent advice over the course of several years and they carry a good product selection with competitive prices.

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Best price for the part I ordered
Best price for the part I ordered. Prompt delivery and quicker than I was expecting.

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I was having difficulty finding all the…
I was having difficulty finding all the deck hardware for my Knysna 500 catamaran. Many of the Lewmar stand up blocks and traveler components were back ordered on most sites. She was able to give me the exact part numbers and dates to receive them in time for our haul out. She "teed" them up perfectly, ordering them with push of a button and the orders perfectly arrived on time. Excellent service very appreciative.

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Product was not as ordered
Product was not as ordered. Halyards were 20ft to short for the Beneteau 44 which takes 125 ft and the ones I received were 105 ft

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Ordered an auto pilot motor for them
Ordered an auto pilot motor for them. Dealt with Erick, he was very helpful and informal about the timeline on getting my part. The phone number on the website never went through however, was never able to speak to someone on the phone until after getting in touch with Erick through the online chat feature.

Réponse de MAURIPRO
Prompt replies to several requests
having requested information on a lewmar part Sandra got back to me with the info required and other options within a few hours despite time differences, order placed and follow up great now we both wait on lewmar to supply.

Réponse de MAURIPRO
I purchased Pro Furl lower unit with…
I purchased Pro Furl lower unit with the kind help and expert advice from Gustavo. Looking forward to receiving the part once back home for the holidays. Thank you Team for your professional attitude and and much needed assistance in not an easy field of cruising life.

Réponse de MAURIPRO
My first online choice for sailing gear
Good selection of sailing gear at good, competitive prices. Customer service is always responsive and knowledgeable and no hassle with returns.

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Bought parts from Erick at Mauripro
Bought parts from Erick at Mauripro, and as it turned out, I sold the boat before using them. Erick was fantastic in helping get the parts returned and for a reasonable return fee. Will use Mauripro in the future on my next boat for sure.

Réponse de MAURIPRO
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