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Lisez les avis des autres

Noté 4 sur 5 étoiles

Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Voir plus

Noté 1 sur 5 étoiles

Deeply disappointing experience. The absolutely incompetent customer service was like nothing I've seen before. The representative who responded to me regarding a critical component for my vessel, w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'équipements et accessoires nautiques
  2. aussi dans
  3. Fournisseur d'accessoires de bateau
  4. Magasin d'articles pour camping-cars
  5. Magasin de matériel de camping
  6. Magasin de vêtements et d'articles de plein air
  7. Magasin de voile

Écrit par l'entreprise

MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

432 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(432)

38 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great knowledgeable Staff (Erick)

While I had orig. ordered a complete unit from these guys and had to cancel, the service a response time was excellent. In choosing the part that was right for what I was needing to replace, Erick obviously has lots of experience. I'll be back for something else I'm sure!!

20 novembre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you for your kind words! We’re so glad to hear Erick’s expertise and quick response made a difference in your experience, even with the cancellation. We’ll be here whenever you’re ready for your next sailing need. Looking forward to helping you again soon—happy sailing! ⛵️✨

Noté 5 sur 5 étoiles

Exceptional service & great products.

Eric at Mauripro has been exceptional in helping me. I could not be happier with the service I've received, it has been both timely and helpful.

20 novembre 2024
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Réponse de MAURIPRO

Hi Scott! Thank you so much for your kind words! We're thrilled to hear Eric was able to provide you with exceptional service. If you need anything else, we're always here to help. Happy sailing! ⛵️

Noté 5 sur 5 étoiles

Good after sale service, thank you.

We had an issue with an order on our survival suits but this was resolved in a timely manner and at no extra cost by the compnay, very grateful!

14 novembre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you for your feedback! It’s great to hear that the issue with your survival suits was resolved quickly and smoothly. Ensuring a positive outcome is always a priority, and it’s rewarding to know the resolution met your expectations. Grateful for your trust, and always here to help with anything you need! ⛵️

Noté 5 sur 5 étoiles

Thank you Erick!

I ordered a Lewmar winch conversion kit for my sailboat to be picked up from my hotel in Seattle during a visit to the USA.
The cargo company (XPO) shipped the package to a wrong address!
I received a great service from Erick solving my problem and getting my shipment sent to a new address.
Very good communication and quick return from Erick and good service from Mauripro Sailing.
Thank you!

7 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you for sharing your experience! Your patience and understanding mean the world to us, and we're thrilled you found our communication and service up to par. If you ever need anything in the future, don’t hesitate to reach out—happy sailing and safe travels! ⛵️✨

Noté 5 sur 5 étoiles

Great service and Pricing

My recent purchases with Mauripro have been a great experience. Service and delivery was prompt and pricing was better than many other sellers with whom I shop. Their website provides order status updates but one improvement (IMO) would be automated order status updates via email (e.g., order confirmation and shipping notification w/ tracking number). Thank you.

14 novembre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you for your feedback and for choosing MAURIPRO! We're delighted to hear you had a great experience with our service, delivery, and pricing. If there's anything else we can assist with, we're here for you. Happy sailing! ⛵️

Noté 5 sur 5 étoiles

Gustavo has been great

Gustavo communicated with me first by chat on the website, then my email and finally by phone to help insure we were ordering the right part.

12 novembre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you for sharing your experience! Personalized communication is something we truly value, and it's great to know it made a difference for you. If you need any further assistance, don’t hesitate to reach out. Wishing you smooth sailing ahead! ⛵️

Noté 5 sur 5 étoiles

Great Customer service and solutions …

Adriana R responded to my questions quickly, effectively, and made it easy by providing links. I needed pre spliced custom lengths for my J42 main and Genoa halyards and was pleased with the price and options!

11 novembre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you for your kind words! We're thrilled to hear Adriana R. provided quick and effective assistance. If you need anything else for your J42, we’re always here to help. Wishing you many fantastic sails ahead! ⛵️✨

Noté 5 sur 5 étoiles

Selden Repair and Rebuild Parts

Sandra was very helpful in tracking down the pricing and availability of various Selden repair and rebuild parts, including a special order from Sweden. I had originally made this parts inquiry from another online supplier, but Sandra won the business based on her responsiveness and attention to detail. Well done, I'll continue to direct my business to Mauripro, Brian H.

5 novembre 2024
Avis spontané
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Réponse de MAURIPRO

Thank you, Brian, for sharing your experience! Special orders like yours can be complex, and it’s great to know Sandra was able to assist effectively. We truly appreciate your loyalty and look forward to helping with all your sailing needs in the future. Happy sailing! ⛵️

Noté 5 sur 5 étoiles

Positive Review

We ordered a Lewmar autopilot drive motor from Mauripro (at a great price too!) and got confirmation from Erick that it would take 8-12 weeks lead time as the part would have to come from the UK. Erick kept us informed throughout and was very prompt in responding to our specific questions via email. We also received great service from the rest of the team when Erick wasn't immediately available. We had a drop dead timeline to work within and we were extremely happy that the part arrived ahead of schedule! An added bonus! Having the experience we had, we would definitely recommend Mauripro, Erick and the rest of the team! Thank you for your exemplary service, Monique and Paul

25 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Monique and Paul! Thank you for such a thoughtful review! We’re thrilled that Erick and the team could keep you updated and deliver the Lewmar autopilot drive motor ahead of schedule—especially with your tight timeline. It’s fantastic to hear that our team met your expectations, and we truly appreciate your recommendation. We’re here for you anytime you need us, and we look forward to supporting your future projects!

Noté 5 sur 5 étoiles

Areliya was on point

Areliya was on point, knowledgeable & quickly resolved my concern. Have been buying from MauriPro since my J24 days. They are awesome!

10 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Annemarie! Thank you for sharing your experience! We're thrilled to hear she was able to assist you promptly and effectively. It’s an honor to have been part of your sailing journey since your J24 days, and we’re grateful for your loyalty. Looking forward to helping you with all your future sailing needs!

Noté 5 sur 5 étoiles

Santiago was terrific!

Ordered a windlass and was contacted by Santiago that he would be my customer service rep. I inquired as to when the windlass might arrive and he worked with me to make sure I knew when it was shipped and when it would arrive. I assumed this would take a while, but it arrived at least 5 days earlier than I had anticipated and Santiago kept me informed every step of the way. They have great customer service. Will be ordering supplied from them from now on!

21 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Paul! Thank you for sharing your experience! We're delighted to hear that Santiago kept you updated throughout the process and that your windlass arrived even earlier than expected. It’s fantastic to know our service exceeded your expectations, and we look forward to supporting you with all your future orders. Welcome to the MAURIPRO family!

Noté 5 sur 5 étoiles

Good Experience and product knowledge

MAURIPRO continues to be a go-to source for sailing gear and equipment. They have consistently given me technically competent advice over the course of several years and they carry a good product selection with competitive prices.

16 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Toby! Thank you for your continued trust in MAURIPRO! It's great to hear that our technical advice and product selection have consistently met your expectations. We look forward to supporting your sailing adventures for many more years to come!

Noté 5 sur 5 étoiles

Best price for the part I ordered

Best price for the part I ordered. Prompt delivery and quicker than I was expecting.

1 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Wayn! Thank you for choosing us, and we look forward to helping you again soon!

Noté 5 sur 5 étoiles

I was having difficulty finding all the…

I was having difficulty finding all the deck hardware for my Knysna 500 catamaran. Many of the Lewmar stand up blocks and traveler components were back ordered on most sites. She was able to give me the exact part numbers and dates to receive them in time for our haul out. She "teed" them up perfectly, ordering them with push of a button and the orders perfectly arrived on time. Excellent service very appreciative.

30 avril 2024
Avis spontané
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Réponse de MAURIPRO

Hi Eric! We're so happy we could help you find all the deck hardware for your Knysna 500 catamaran. It’s great to hear everything arrived on time for your haul-out! Thank you for your trust, and we’re here whenever you need us again.

Noté 2 sur 5 étoiles

Product was not as ordered

Product was not as ordered. Halyards were 20ft to short for the Beneteau 44 which takes 125 ft and the ones I received were 105 ft

6 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi James! Thank you for bringing this to our attention. Don’t worry—we’re already reviewing your case, and one of our agents is dedicated to assisting you with this issue. We’ll make sure it’s resolved quickly!

Noté 4 sur 5 étoiles

Ordered an auto pilot motor for them

Ordered an auto pilot motor for them. Dealt with Erick, he was very helpful and informal about the timeline on getting my part. The phone number on the website never went through however, was never able to speak to someone on the phone until after getting in touch with Erick through the online chat feature.

24 juillet 2024
Avis spontané
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Réponse de MAURIPRO

Hi Kevin! Thank you for your feedback. We’re glad to hear Erick was able to assist you and keep you updated on your order. We'll definitely work on improving our phone service. We appreciate your patience and look forward to helping you again in the future!

Noté 5 sur 5 étoiles

Prompt replies to several requests

having requested information on a lewmar part Sandra got back to me with the info required and other options within a few hours despite time differences, order placed and follow up great now we both wait on lewmar to supply.

4 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi John! Thanks for your review. We're delighted that Sandra could quickly provide you with the information and options you needed, even with the time difference. We appreciate your trust and look forward to assisting you again!

Noté 5 sur 5 étoiles

I purchased Pro Furl lower unit with…

I purchased Pro Furl lower unit with the kind help and expert advice from Gustavo. Looking forward to receiving the part once back home for the holidays. Thank you Team for your professional attitude and and much needed assistance in not an easy field of cruising life.

3 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Dmitri! Thank you for your kind words! It’s always a pleasure to assist you. Safe travels, and we’re here whenever you need us!

Noté 5 sur 5 étoiles

My first online choice for sailing gear

Good selection of sailing gear at good, competitive prices. Customer service is always responsive and knowledgeable and no hassle with returns.

2 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Michael! Thank you for your kind words. We're thrilled to hear that our customer service has been responsive and helpful for you. It's always our goal to make your experience as smooth as possible, including hassle-free returns. We look forward to assisting you again soon!

Noté 5 sur 5 étoiles

Bought parts from Erick at Mauripro

Bought parts from Erick at Mauripro, and as it turned out, I sold the boat before using them. Erick was fantastic in helping get the parts returned and for a reasonable return fee. Will use Mauripro in the future on my next boat for sure.

2 octobre 2024
Avis spontané
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Réponse de MAURIPRO

Hi Bill! We're so glad to hear Erick was able to help you out with the return process, even with the change of plans. We understand things can shift, and we're happy to make it easy for you. Whenever you're ready for your next boat, we’ll be here to assist you with all the gear you need! Thanks for trusting us.

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