MedicareAdvantage.com Avis 2 963

Bridget was patient and polite helping me find the right coverage

Ok 4/28 I called Aetna to report my move from South Carolina to North Carolina. This move required a change of Advantage plans. The person I talked to said the current plan would end eff, 5/1. I was then transferred to a representative who could handle coverage that would begin 5/1. Unfortunately I don’t recalled who I talked to.
A few days later I received a notice of cancellation of covered from South Carolina office. I expected to hear shortly from North Carolina about replacement coverage. I called Aetna on 5/9 when I had not received anything about replacement coverage. I was then advised there was no record of coverage so that they would pick up coverage on 6/1.
Although I still have Medicare A and B, there is a lot less coverage. So I am a whole month without coverage in some areas. Hopefully I won’t need it.
So I can’t rate my overall experience with Aetna as a positive experience even though some of the individuals were very good.

Very helpful and polite answer all of my questions.

Jocelyn Phillips, answered my call and laid out a plan for me that takes care of so many of my needs. She explained every thing as many times as I needed to understand. What a pleasant knowledgeable and lovely person she is.

Marilyn was absolutely the best. Very patient and concise with the process... although it took a long time, she did bring a sense of ease to the process. Punky also was very thorough in her explanation of coverage and summary of what Marilyn provided. I thank you again for your extreme professionalism in handling my insurance advantage coverage needs.

I can only be seen by urologist surgeon two hours away with this aweful insurance. As soon as open enrollment is here, ill be dropping it asap!! Its the worst!

I get so tired of these people calling me! They say they put me on the do not call list but they still call! I block every number they call on and there is always a different one they use! PLEASE STOP CALLING ME!!!!!!!!!!!!!!!!

The sales rep made sure I got what I needed ands she was very nice.

Nice people. Professional. It's nice that someone cares.

I was treated with kindness and compassion for the first time and not like a number. Everything was explained to me making the decision easy and informative.

I knew I needed insurance but had no idea how to navigate the system. I saw the email. I made the
call, the anxiety lifted, and I have health insurance!
Thank you to the Agent and the Care Specialist.

Great communication, and very informative, Matthew made it easy.

It was a great experience maybe a little bit to long ,but I understand

Helped me in every way possible. A very enlightening experience compared to other sites

She was extremely personable and explained everything very easy for us

She was very professional and treated me kindly

6 months ago I told them to cancel my membership yet they keep sending me mail. I consider this as harassment. If it doesn't
stop I will be forced to file a complaint with the attorney general.

They were so nice and work to get my dad the best plan.