Memory Box Avis 3 424

I purchased a frame, some time ago from this company, Memory Box. I was reminded of their terrible service as I came across the picture which I framed from John Lewis in the end to replace the item from Memory Box. I complained several times to inform them that my parcel never arrived. They weren’t helpful, nor did they do anything to rectify the issues.. just said “sorry for the inconvenience” … and that was it. Unhelpful and extremely inconvenient.

The picture frames arrived on time and were very well packaged and protected. They represent extremely good value for money.

I purchased three frames with white mounts. Given the price, I expected everything to be perfect. However, the frames arrived with black mounts instead. I contacted customer service and was asked to send photos, which clearly showed the issue. Despite this, I was then asked to send measurements and repeatedly provide further evidence, even though the mounts were visibly incorrect and slightly larger than A4 (the size of the pictures I needed to frame).

After several back-and-forth emails and even being advised to “turn over” the mounts, which of course didn’t work, I was finally told replacement mounts would be sent. These eventually arrived 26 days after my first email. Unfortunately, the replacements were bent and completely unusable.

The frames themselves are beautiful, but the customer service and overall experience have been extremely disappointing.

Ordered a yellow frame with a glazed upgrade - when it arrived the top right corner was broken - not only that the top left side corner was badly joined together and teh two pieces of frame twisted apart from each other. It was well packaged in bubble wrap, however - the corners did not have any corner protectors on them, which may explain the problem. I have just contacted their customer services. This isn't a prmium product as advertised.

Initial delivery was great, but unfortunately the frame had been damaged during transit; I contacted the company and within 36 hours a new frame had been delivered. Absolutely no hassle, great communication. I would certainly recommend this company, great company ethos.

Thanks for making me Happy!
Ordered an 18 × 12 frame for a favourite old photo i recently had printed. Little bit anxious about whether it was going to fit properly...could not believe how PERFECTLY the print fitted the frame, almost like they were long lost twins !
Lovely colouration, fantastic craftsmanship, don't think i'll get any better anywhere!

Excellent online booking and delivery service. Great selection of frames and super quality. I would highly recommend Memory Box.

Goods arrived perfectly, quickly and well wrapped - except I ordered the wrong size mount. Eventually sorted and managed to get what I needed. Thank-you.

Ordered a frame and paid £30 which is not exactly cheap. First time it arrived smashed to pieces. I understand that this is not the companies fault but the packaging had no "fragile" labels which you would expect on a parcel containing glass. This was rectified promptly to the companies credit (hence the 2 stars). The product they sent me in replacement however, while this time having the glass in tact, was cheap and nasty material. The frame itself wasn't joined at the corners and it wasn't even made of wood. (When I checked back on the website it did actually say this and this would be fine if the substitute material was durable) when I removed the frame from the packaging the corners were not joined and it snapped apart in my hand. Call me old fashioned but I believe my frames should be joined at all 4 corners and I should be able to lift them up without them falling apart. Disappointed as this was to frame a gift. Would not recommend. Maybe some other frames are better but the one I chose certainly was not worth the money.

Good little spot for Croydon, shout out to “Lorraine” 🥳 we had a big table and she was very attentive and friendly, don’t think we would have had the great experience without her.

I bought a frame from Memory Box and within two months it has already broken and parted at the corners. The frame is really really poor quality and very weak. Would definitely not recommend.

I love memory box

Originally I hadn’t received the frames ordered but I now suspect that was Evri with Christmas overload, rather than Memory box.
The frames were perfect and so reasonably priced. Very happy and woukd recommend them.

I ordered a picture frame from memory-box. After confirming the purchase they sent no further comms regarding when or how the frame would be delivered. When I eventually messaged them to find out where it was, they were slow to respond then claimed it had been delivered. It hadn’t. It still hasn’t been delivered. There was a mix up with the company they use to deliver. These things happen but if they provided a delivery date and tracking number then I would have realised sooner it had been missed. Nobody has even apologised let alone offered any compensation for the mix up. Very short, robotic responses. Really poor all round.

Frame arrived with broken glass. The frame is cheap and poor quality and does not marry up in the corners. We’ve contacted them via the form on the website and WhatsApp number for a refund and we’ve heard nothing. Judging by the other poor reviews we are not expecting a response and resolution.

Delivery a bit slow but is the Christmas period. Expensive compared to the build cost but a vast choice in various colours, well packed.

Lovely frames and well packed.

A super frame, nicely made and a great price.
I couldn't be more pleased.

Our first package arrived damaged (was well packaged so issue was with the courier) and we were promptly sent a replacement. Highly recommend